4/10 Poor
Daniel
Sep 27, 2024
Liked: Cleanliness
Stay Someplace Else
There was a conference group when I arrived, and the members of that conference were loud and obnoxious and made my stay bad from the beginning. I thought I was on a nonsmoking floor but I could smell smoke often in the room and hall. The restaurant staff was mostly very good. The lounge upstairs stopped serving food annoyingly early and the kitchen closing did not show up on the website. Nice servers, however.
The guy who checked me out, John, was quite rude. I had a question about my invoice because it did not clearly show the 30-dollar-a-day credit I was supposed to receive. and he did not explain it well and when I asked for clarification he got hostile. I am hearing impaired and I asked him not to interrupt me when I spoke but he did it continually and I was offended as a disabled person. Because of him and some other reasons I will not likely stay here again even though I know I will be back in the city for several days in 2025. You don't seem to want my business anyway.
Daniel
Stayed 3 nights in Sep 2024