Ratings based on 1,788 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 23, 2024 on Expedia
Awesome room! Very clean and comfortable. The bathroom is very spacious and had a large walk in shower. Has mini fridge, but no microwave. Bed and bedding very comfortable. Daily housekeeping. Loved the view of the bay, it wasn't a full on view though.
Great location, few city blocks from pier 1 area. You could walk it if spry, otherwise an Uber will get you to the pier 39 area for about 12-15 dollars.
Safe area. We did not feel unsafe at all or nervous.
And the trolley is right outside!!!
Recommend Ziggy's Burgers for awesome burgers and they are across the street from the hotel.
However, check in was hard to find, not well marked.
The walk to the room was so long! The floors are really super long, so those with a walking disability make sure they give you a room closer to the elevator.
You cannot get a luggage cart, you have to have luggage service. So frustrating not to have a cart available. We had to schlep all our things down the LONG hall.
DO NOT get the breakfast buffet! It was awful and was 36.00 a person. Very shameful for a Hyatt to put out this poor quality of food. I am still upset about that. I've had really good free Breakfast at numerous hotels, this was worse than a bad free breakfast.
No pool or hot tub
Overall, I recommend this hotel as the room itself was very nice!
Comment from Hotel Management
Apr 24, 2024 by Hyatt Regency San Francisco, Hotel Management
Dear Renee, Thank you for choosing Hyatt Regency San Francisco and for your nice rating. We are pleased to read that you loved our location was convenient for your needs combined with the spacious and relaxing accommodations with amazing views and thoughtful in-room amenities we provide. However, we are sorry for not meeting some of your expectations and that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We have also taken additional note of your comments regarding the trolley as we are always looking for ways to enhance our guest satisfaction. We hope to have another opportunity to welcome you back to our hotel.-Hyatt Regency San Francisco
by A verified traveler
Posted Apr 22, 2024 on Expedia
I DID NOT GET THE ROOM I BOOKED. IT WAS A CLUB ROOM WHEN I HAD BOOKED A DIFFERENT ROOM.
RECEPTIONIST KEPT ON TRYING TO UP SELL ME A SUITE FOR MORE MONEY....
Comment from Hotel Management
Apr 24, 2024 by Hyatt Regency San Francisco, Hotel Management
Dear Umar, Thank you for your review. We sincerely apologize for the frustrations you encountered due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We are also sorry for the concern you had with one of our front desk associates. We will take appropriate action where necessary to serve you better in the future. We are grateful for your patience and hope you will stay with us again for a more gratifying experience. -Hyatt Regency San Francisco
by A verified traveler
Posted Apr 22, 2024 on Expedia
They have hidden fees
Comment from Hotel Management
Apr 23, 2024 by Hyatt Regency San Francisco, Hotel Management
Dear Sonia, Thank you for choosing Hyatt Regency San Francisco and for your kind rating. We are glad you enjoyed many aspects of your time and had a comfortable stay. However, we regret the disappointment you had with the extra cost associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We understand your frustrations if these costs came as a surprise to you. We are grateful for your feedback and hope to see you again soon.-Hyatt Regency San Francisco
by A verified traveler
Posted Apr 21, 2024 on Expedia
Room service did not come. I also called for room service to come and clean the room. I stayed there for two nights. I waited one hour for the belt to come help me with my luggage nobody came so I have to take my own luggage down. Valet is just insane will not be coming back
Comment from Hotel Management
Apr 23, 2024 by Hyatt Regency San Francisco, Hotel Management
Dear Zakaria, Thank you for choosing our hotel for your accommodation needs. We sincerely apologize for not meeting your expectations and for the inconvenience caused due to the oversight in responding to your request. We are reviewing these concerns with our associates to make sure we are promptly and appropriately replying to every guest. We have also taken additional note of your comments regarding the valet as we are always looking for ways to enhance our guest satisfaction. We are grateful for your patience and hope you will change your mind and give us another opportunity so we can provide you with a much-improved visit.-Hyatt Regency San Francisco
by A verified traveler from Milpitas
Posted Apr 21, 2024 on Expedia
Perfect location with great amenities. Walking distance from lot of transportation options and the famous Wharf.
Comment from Hotel Management
Apr 23, 2024 by Hyatt Regency San Francisco, Hotel Management
Dear Shaikh, Thank you for the outstanding review. We are glad to know that you loved our location was convenient to everything you wanted to do on this visit and the amenities. Thank you once more for choosing Hyatt Regency San Francisco, and we look forward to your next stay.-Hyatt Regency San Francisco
by A verified traveler
Posted Apr 21, 2024 on Expedia
Comment from Hotel Management
Apr 23, 2024 by Hyatt Regency San Francisco, Hotel Management
Dear Bobette, Thank you for the wonderful rating for Hyatt Regency San Francisco! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.-Hyatt Regency San Francisco
by A verified traveler
Posted Apr 21, 2024 on Expedia
Clean, nice staff and easy check in
Comment from Hotel Management
Apr 21, 2024 by Management, Hotel Management
Dear Luay, Thank you for the excellent rating! It is fantastic to hear you enjoyed everything about your stay at Hyatt Regency San Francisco. We are delighted we could accommodate you during your time in our area and that we left you with such a wonderful impression. Your praise for our check-in service is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon.-Hyatt Regency San Francisco
by A verified traveler
Posted Apr 18, 2024 on Expedia
Located in a great location, easy to access many parts of the city via public transit. Excellent place to stay for a week long visit!
Comment from Hotel Management
Apr 19, 2024 by General Manager, Hotel Management
Dear Arthi, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco
by A verified traveler from Haleiwa
Posted Apr 16, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by GENERAL MANAGER, Hotel Management
Dear Beaumont, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.-Hyatt Regency San Francisco
by A verified traveler
Posted Apr 15, 2024 on Expedia
Great location and easy access to public transit.
Comment from Hotel Management
Apr 16, 2024 by Management, Hotel Management
Dear Ivy, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco