Ratings based on 972 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Mar 27, 2024 on Expedia
Good choice around pier 39
by A verified traveler from Jefferson
Posted Mar 26, 2024 on Expedia
by A verified traveler
Posted Mar 26, 2024 on Expedia
No Pool, no spa, lobby bar closed
by A verified traveler
Posted Mar 25, 2024 on Expedia
Very nice experience
Comment from Hotel Management
Mar 27, 2024 by Zoe, Hotel Management
Hello Sicheng,We appreciate your 5-star rating and are delighted to hear about your nice experience. Your support means a lot to us. We look forward to welcoming you back in the future.Thank You,Samantha JonesGeneral Manager
by A verified traveler
Posted Mar 21, 2024 on Expedia
Comment from Hotel Management
Mar 25, 2024 by Zoe, Hotel Management
Hello Lizzy,Thank you for your 5-star rating. Your support is truly appreciated!Thank You,Samantha JonesGeneral Manager
by A verified traveler
Posted Mar 20, 2024 on Expedia
Nice and clean. Very nice staff, eager to assist.
Comment from Hotel Management
Mar 22, 2024 by Zoe, Hotel Management
Hello John,Thank you for your positive feedback about our establishment. We appreciate your kind words regarding the cleanliness and the helpful staff. We look forward to the opportunity to welcome you back in the future.Thank You,Samantha JonesGeneral Manager
by A verified traveler
Posted Mar 13, 2024 on Expedia
Lovely hotel. Staff was exceptional.
Comment from Hotel Management
Mar 15, 2024 by Zoe, Hotel Management
Hello Marjorie,Thank you for your positive feedback on our lovely hotel and exceptional staff. Your support is greatly appreciated! We look forward to hosting you again for another wonderful experience.Thank You,Samantha JonesGeneral Manager
by A verified traveler
Posted Mar 11, 2024 on Expedia
Pleasant stay. King Deluxe was nice.
Comment from Hotel Management
Mar 19, 2024 by Zoe, Hotel Management
Hi Keyliss,We truly value your feedback regarding your recent stay! We're thrilled to hear that you had a pleasant experience in our King Deluxe room. Thank you for choosing to stay with us, and we look forward to your next visit!Thank You,Samantha JonesGeneral Manager
by A verified traveler
Posted Mar 10, 2024 on Expedia
Room was a decent size. Windows were dirty.
Comment from Hotel Management
Mar 19, 2024 by Zoe, Hotel Management
Hi Michael,Thank you for your valuable feedback. We are delighted to hear that you appreciated the room size. We sincerely apologize for the inconvenience caused by the dirty windows and assure you that we will address this promptly. Your support is truly appreciated.Thank You,Samantha JonesGeneral Manager
by A verified traveler
Posted Mar 6, 2024 on Expedia
Very clean room & bathroom. Comfortable bedding. Microwave, coffee maker available on request. Connecting rooms available. Excellent Italian restaurant attached to the hotel with great staff. Free wine bottle and $15/day credit for eating at the restaurant. Free coffee/tea available in the lobby in the morning. Walkable to Pier 39, red bus tour stop, Fisherman's wharf, Trader Joe's, etc. Here's what I did not like -Restroom did not have a lock. Housekeeping didn't speak or understand English. No gym. No free breakfast.
Comment from Hotel Management
Mar 19, 2024 by Zoe, Hotel Management
Hi Savitha, Thank you for sharing your recent experience with us. We are delighted to hear that you appreciated the cleanliness, comfortable bedding, and the hotel's proximity to popular attractions. Your feedback on the restroom lock, language communication with housekeeping, gym availability, and breakfast offerings is valuable to us. We will address these concerns to enhance our services further. We look forward to exceeding your expectations on your next visit.Thank You,Samantha JonesGeneral Manager