Ratings based on 993 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 20, 2024 on Expedia
So unique and fun! Lovely front desk staff
Comment from Hotel Management
Apr 20, 2024 by Gitanjali, Hotel Management
Hi Samantha! Thank you so much for your wonderful review. We're thrilled that you enjoyed your stay with us, and we look forward to seeing you again in the future! Cheers, Gitanjali
by A verified traveler
Posted Apr 14, 2024 on Expedia
The front desk associate Rodaba was really amazing. We visited the hotel for our anniversary and we were very well taken care of. She gave us great recommendations for dining and spots to visit. The hotel was even in walking distance from the cable car turnaround. Would definitely stay there for our next visit to SF.
Comment from Hotel Management
Apr 15, 2024 by Gitanjali, Hotel Management
Thank you so much for your wonderful review, and thank you for especially recognizing the great service provided by Rodaba! We are thrilled that you enjoyed your anniversary visit, and we look forward to welcoming you back again soon. Cheers! Gitanjali
by A verified traveler
Posted Apr 13, 2024 on Expedia
Funky, central hotel with lots of nice features. Coffee and tea should ideally be courtesy in the mornings (like many other SF hotels). Fun games area, with basketball a highlight, though pool table needed fixing.
Comment from Hotel Management
Apr 15, 2024 by Gitanjali, Hotel Management
Thank you for your review! We're sorry that the pool table was not in good repair during your visit, but we are addressing this, and we're very glad that you and your family enjoyed the basketball! For future visits, we do offer tea kettles with complimentary tea bags and unlimited in-room Nespresso coffee for your convenience. We hope to see you and your family again in the future and thank you again for staying with us! Cheers, Gitanjali
by A verified traveler
Posted Mar 20, 2024 on Expedia
Very cute place, affordable, great location. The game room in the basement is awesome!
Comment from Hotel Management
Mar 20, 2024 by Gitanjali, Hotel Management
Thank you so much for your wonderful review! We're thrilled that you enjoyed your stay, and we look forward to welcoming you back to Hotel Zeppelin again soon. Cheers! Gitanjali
by A verified traveler
Posted Mar 19, 2024 on Expedia
Good location, friendly staff. The property is a be run down and could rooms could do with a refresh.
Comment from Hotel Management
Mar 25, 2024 by Audra - Area Rooms Manager, Hotel Management
Thank you for your choosing Hotel Zeppelin and apologize this was an underwhelming experience. We plan to keep improving our hotel and hope you will come back to see all the great things we have planed.
by A verified traveler
Posted Mar 17, 2024 on Expedia
Comment from Hotel Management
Apr 7, 2024 by Gitanjali, Hotel Management
Thank you so much for taking the time to review our hotel! We'd love to hear more about your stay in greater detail, as we always love the opportunity to improve! Cheers, Gitanjali
by A verified traveler
Posted Mar 11, 2024 on Expedia
The reception was excellent, very welcoming and caring. I was provided with a room upgrade and complimentary breakfast coupons. I would suggest upgrading the breakfast experience with some touches, like plates, cups/mugs, utensils, as well as customer service. Also, some lobby lights were noticeably blinking during my entire stay. Electricians should be able to correct that issue. Overall, nice, calm, and attentive hotel.
Comment from Hotel Management
Mar 30, 2024 by Gitanjali, Hotel Management
Thank you so much for your wonderful review! We're very happy that you enjoyed your stay with us, and we look forward to seeing you again soon. Cheers! Gitanjali
by A verified traveler
Posted Mar 1, 2024 on Expedia
Our room was clean and quiet.
Comment from Hotel Management
Mar 30, 2024 by Gitanjali, Hotel Management
Thank you so much for your review! We're thrilled that you enjoyed your visit, and we'd love to see you again soon. Cheers! Gitanjali
by A verified traveler
Posted Feb 19, 2024 on Expedia
Comment from Hotel Management
Mar 20, 2024 by Gitanjali, Hotel Management
Thank you so much for your feedback! We're so glad that you enjoyed your stay with us. We look forward to seeing you again soon! Cheers, Gitanjali
by A verified traveler
Posted Feb 16, 2024 on Expedia
Parking was a mess and there were unstable people hanging out in the lobby