6/10 Okay
Carly
Nov 29, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
I traveled from Cleveland, OH to San Francisco, CA to go to a concert. I should’ve did more research on the property. I was grateful that the front desk let me check in early, however the room was dirty. I walked in the bathroom and noticed that there were hairs in the tub, and dirt residue in the tub. I called the housekeeping line and the supervisor was very rude, she yelled at me on the phone basically saying that the room was not dirty…. She came to my room and I showed her the hairs in the tub and the dirt residue, she replied and said “there’s only a few hairs” I said “well it’s not mine, so the tub needs to be cleaned, it being a few hairs shouldn’t matter, this room was half cleaned. I also showed her how the back of the room door showed that someone half wiped the door. I paid to have a king bed with a view, the view was terrible. The desk was very dusty, and you can tell they need to throw away their sheets… the front desk staff were very nice though. I really didn’t care for the area as well.
Carly
Stayed 1 night in Nov 2024