Ratings based on 1,793 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 24, 2024 on Expedia
Pay enough to stay here and they charge almost $100 a night for parking! The rooms were just mediocre. Better places in the area to stay at. Next time I will choose a different location.
Comment from Hotel Management
Apr 24, 2024 by Front office Dept., Hotel Management
Thank you for staying with us and for leaving us a post stay review. Feedback like yours will help us cater to our guests. Private parking in down town SF can be quite expensive. Next time you are in town please reach out to us and inquire about our "Park and Stay Package". This package includes parking into your rate at a reduced price. We hope to see you in the future, if you have any questions or concerns please do not hesitate to reach out.
by A verified traveler
Posted Apr 22, 2024 on Expedia
Amazing location and service.
Comment from Hotel Management
Apr 22, 2024 by Casey, Hotel Management
Good morning Suleman, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.
by A verified traveler
Posted Apr 21, 2024 on Expedia
A/C was broken in our room the front desk was able to send up a fan which was nice but the fan was extremely dusty
Comment from Hotel Management
Apr 21, 2024 by Front office Dept., Hotel Management
Good morning Jesus,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us. I have made note of the issues you experienced during your stay and I will be following up with all necessary departments. I will be following up with our Engineering and Housekeeping department to check A/C concern and the Fan. We never want any of our guests to experience disruptions when staying with us, so please accept our apologies for the inconvenience. Thank you again for you feedback and I hope this experience will not preclude you from staying with us again.
by A verified traveler
Posted Apr 21, 2024 on Expedia
Comment from Hotel Management
Apr 22, 2024 by Casey, Hotel Management
Good morning LavindaThank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.
by A verified traveler
Posted Apr 21, 2024 on Expedia
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Comment from Hotel Management
Apr 22, 2024 by Casey, Hotel Management
Good morning Loretto, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.
by A verified traveler
Posted Apr 19, 2024 on Expedia
We did not like climbing stairs to get to our room.
we liked the staff abd how helpful they all were.
Comment from Hotel Management
Apr 20, 2024 by Casey, Hotel Management
Good morning Dail, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.
by A verified traveler
Posted Apr 16, 2024 on Expedia
The service here was great, but I would try to find somewhere nicer to stay in the future.
Comment from Hotel Management
Apr 16, 2024 by Casey, Hotel Management
Good morning Janet, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy. If there is anything our staff can do to help improve your stay next time please let us know, thank you.
by A verified traveler
Posted Apr 14, 2024 on Expedia
Excelent customer service.
Comment from Hotel Management
Apr 16, 2024 by Casey, Hotel Management
Good morning German, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy. I hope that you enjoy our city of San Francisco.
by A verified traveler
Posted Apr 14, 2024 on Expedia
Location
Comment from Hotel Management
Apr 15, 2024 by Casey, Hotel Management
Good morning Monica, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.
by A verified traveler
Posted Apr 13, 2024 on Expedia
We have stayed here many times for pleasure and business. Great location but miss LeftyO’Douls
Comment from Hotel Management
Apr 14, 2024 by Front office Dept., Hotel Management
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.