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Grand Bay Hotel San Francisco

4.0 star property

Choose dates to view prices

Photo gallery for Grand Bay Hotel San Francisco

Terrace/patio
Reception
Fitness facility
Exterior
Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Parking available

Explore the area

Map
223 Twin Dolphin Dr, Redwood City, CA, 94065
  • San Mateo County Event Center
    ‪5 min drive‬
  • Filoli
    ‪16 min drive‬
  • Stanford University
    ‪18 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Partial Lake View

View from room

Room, 1 King Bed, Partial Lake View

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

View from room

Room, 2 Double Beds, Lagoon View

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Ensuite, Lagoon View

Suite, 1 Bedroom, Ensuite, Lagoon View | Living area | 55-inch flat-screen TV with digital channels, TV, streaming services

Suite, 1 Bedroom, Ensuite, Lagoon View

  • 861 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Accessible

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Accessible

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Classic Room, 2 Double Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Classic Room, 1 King Bed

  • 341 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

View from room

Room, 1 King Bed, Lagoon View

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Lagoon View

Junior Suite, 1 King Bed with Sofa bed, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Lagoon View

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Accessible

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Junior Suite, Accessible

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, Accessible

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Classic Room, Accessible

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Classic Room, 1 King Bed, Accessible

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Grand Bay Hotel San Francisco

4-star hotel in Redwood Shores
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Grand Bay Hotel San Francisco offers 421 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Grand Bay Hotel San Francisco features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 20000 square feet (1858 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and a picnic area. Onsite parking is available (surcharge).

Grand Bay Hotel San Francisco has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Waterside Grill & Lounge - Overlooking the pool, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (USD 30 per night)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 29 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Waterside Grill & Lounge

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 20,000 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in hallways (34 inches high)
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Raised toilet seat (17 inches high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (32 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1987
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
3 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 29 per person
  • Covered self parking fee: USD 30 per night
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sofitel Hotel
Sofitel Hotel San Bay Francisco
Sofitel San Francisco Bay
Redwood City Sofitel
Sofitel Hotel Redwood City
Sofitel Redwood City
Sofitel San Francisco Bay Hotel Redwood City
Sofitel San Francisco Bay Hotel
Sofitel San Francisco Bay Redwood City
Pullman San Francisco Bay Hotel Redwood City
Pullman San Francisco Bay Hotel
Pullman San Francisco Bay Redwood City

Grand Bay Hotel San Francisco Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 527 out of 1004 reviews
Rating 8 - Good. 184 out of 1004 reviews
Rating 6 - Okay. 149 out of 1004 reviews
Rating 4 - Poor. 77 out of 1004 reviews
Rating 2 - Terrible. 67 out of 1004 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Josefina

Traveled with family
Disliked: Staff & service
The checking in did not feel I was welcome.
Stayed 1 night in Jan 2025

8/10 Good

Christina, Templeton

Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Dong

Stayed 3 nights in Jan 2025

10/10 Excellent

John

Stayed 1 night in Jan 2025

8/10 Good

Seda

Stayed 1 night in Jan 2025

6/10 Okay

David

Stayed 1 night in Jan 2025

6/10 Okay

Silvia

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 2 nights in Jan 2025

10/10 Excellent

Lupe, Hawthorne

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 3rooms for my cousins wedding in November, and we arrived around 3am after our check in date (much later time than we expected to arrive due to a hiccup on the road). Thus our reservation was automatically cancelled and charged as a no show. We were so worried and tired, but the hotel staff that helped us check in, was so helpful and reassured us everything will be ok. He was able to retrieve our reservations and check us in with no issues. Customer service was amazing. Rooms were clean and beautiful. Housekeeping was also so helpful with anything we needed.
Stayed 2 nights in Nov 2024

6/10 Okay

SHIRLEY, Stafford

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Industrial area. No food choices nearby. Large deposit required at check in $700. Parking was $30 per day, but reset to hourly if leaving garage. Onsite restaurant very expensive.
Stayed 7 nights in Dec 2024

10/10 Excellent

Samuel Zachary, Wake Forest

Liked: Cleanliness, staff & service, property conditions & facilities
😁
Stayed 4 nights in Jan 2025

10/10 Excellent

tatiana

Stayed 2 nights in Oct 2024

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities
Great property, love the lake
Stayed 4 nights in Dec 2024

10/10 Excellent

Papi

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay I recommend, restaurant/bar very good
Stayed 6 nights in Dec 2024

6/10 Okay

Letizia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The only issue is the rooms are looking tired. Also have a lack of staff. Cafe was closed the entire time.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sharon, redding

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Be prepared for hidden fees, also be prepared to complain about this and receive somewhat of a professional reply, they seem to care more about responsiveness to customer complaints but lack on making actual changes to these key issues like $30 a day to park on top of a $20 day amenities fee. One of the reasons i will not be returning.
Stayed 5 nights in Dec 2024

10/10 Excellent

Erica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elaine at the Front Desk is AMAZING!
Stayed 10 nights in Dec 2024

8/10 Good

Falevalu

Stayed 2 nights in Nov 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Check in person was.confused.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Just spent a short visit.
Stayed 1 night in Dec 2024

10/10 Excellent

michael paul

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people are great gave me a compliment upgrade for length of stay.This hotel is spotless clean, the main service is very good here
Stayed 8 nights in Dec 2024

6/10 Okay

Teng Hai

Stayed 3 nights in Dec 2024