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citizenM San Francisco Union Square

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Building design
Exterior
Bar (on property)
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Gym
  • Air conditioning
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Explore the area

Map
72 Ellis Street, San Francisco, CA, 94102
  • Westfield San Francisco Centre
    ‪3 min walk‬
  • Union Square
    ‪3 min walk‬
  • Westin St Francis Hotel Glass Elevators
    ‪4 min walk‬
  • San Francisco, CA (JCC-China Basin Heliport)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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per night
includes taxes & fees
Feb 12 - Feb 13
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About this property

citizenM San Francisco Union Square

4-star San Francisco hotel, connected to a rail/subway station in Union Square
A restaurant, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Public areas are equipped with complimentary wired and wireless Internet access. This 4-star property offers access to a 24-hour business center and coworking spaces. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM San Francisco Union Square is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 898 out of 1134 reviews" "
Rating 8 - Good. 172 out of 1134 reviews" "
Rating 6 - Okay. 41 out of 1134 reviews" "
Rating 4 - Poor. 13 out of 1134 reviews" "
Rating 2 - Terrible. 10 out of 1134 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Guillermo

Stayed 4 nights in Oct 2024

10/10 Excellent

Teodor

Liked: Cleanliness, staff & service, property conditions & facilities
The whole concept
Stayed 2 nights in Oct 2024

4/10 Poor

Robert

Disliked: Property conditions & facilities
I'm told that fast food restaurants have furniture that a person can't sit on too long. Your hotel was like that Most expected amenities were there but not arranged in a in a logical or pleasing way. It was way too expensive too.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe my favorite hotel I have ever stayed in. Extremely nice workers and the room was perfect for a solo traveler
Stayed 1 night in Oct 2024

8/10 Good

Uladzimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Terek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - the staff is really nice and helpful. The place is clean and it is as advertised. Would stay here again, can’t wait.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing but good news
It was amazing! Friendly staff and always willing to help. Breakfast was by far superior compared to other hotels. Really good area, parking garage next door with a reasonable rate. It was our second time staying and will be back!
Stayed 3 nights in Oct 2024

6/10 Okay

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Certainly different, very 'funky' hotel. Spotlessly clean from front door to rooms, bar, breakfast and lounge areas. Mainly great helpful staff, eager to please. Didn't realise the rooms would be so small, after staying in Washington Citizen M, which was between 3 4 times larger. Turns out it was a disability room we had been allocated in Washington DC... probably as I requested something a little special for my husbands surprise birthday trip, to DC and San Francisco . Washington possibly took pity on us, a couple in their mid 70s travelling for a birthday surprise!! I appreciate it was only 4 nights in both cities, but the larger room in Washington really spoiled our San Francisco experience as far as the hotel was concerned. However the room was an easy(ish) problem to negotiate, and I will specifically request a 'disability' room the next time I have the opportunity to stay at a Citizen M hotel 🇺🇸
Stayed 3 nights in Oct 2024

10/10 Excellent

Karon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything especially with public transportation hub only a block away. Good security
Stayed 3 nights in Oct 2024

10/10 Excellent

Levi

Stayed 1 night in Oct 2024

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Pizza on site was not the best, but everything else great.
Stayed 3 nights in Oct 2024

10/10 Excellent

Roger

Thoroughly modern experience from check in to the
Stayed 1 night in Oct 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

JAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay at a CitizenM and I keep liking them the most for solo travel. Love the tech and everything is easy checking in and out. The common areas are great to chill outside your room and even easy to meet cool people. Staff were all friendly and security at the entrance always recognized me and opened the security door for me. This location is close to everything you would want and if things are a little further BART/Muni is right there and ride apps are super easy for pickup and drop off at the front door.
Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think of this like a modern Pied a Tere. Small egocentric well designed rooms. Amazing breakfast. Good style. Easy access to public transportation (Muni/Bart is on same block).
Stayed 3 nights in Jul 2024

10/10 Excellent

Salvadora, Markham

Liked: Cleanliness
High tech and cleanliness was great!
Stayed 3 nights in Oct 2024

10/10 Excellent

Terek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Wonderful hotel and all the staff are super nice and helpful! Would recommend a stay here and will be back.
Stayed 4 nights in Oct 2024

10/10 Excellent

James, Pomona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feeling and look of the place is artsy and modern; it really pops. The doormen/and security (especially Tanveer) were alert, professional, yet very friendly. We loved the layout, cardkey room elevators, and the welcoming bar/lounge area. It's a place we will return to again (God willing).
Stayed 4 nights in Oct 2024

8/10 Good

Lukasz

Stayed 3 nights in Sep 2024

8/10 Good

John, Vacouver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fully staffed and had a 24hr security staff but the area is over run by homelessness. Not the hotels fault.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2024

10/10 Excellent

Alfredo F

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LET'S GO TO SFO!
Cool new hotel with a great lobby/bar staff and doormen. Great restaurants close by. Cable car stop is a block away. LETS GO TO SFO!
Stayed 3 nights in Oct 2024

10/10 Excellent

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at CitizenM in San Francisco. We were aware of the small size of the room, so we didn't had any other expectations. But there is enough space to put all your clothes in a drawer under the bed, so you can put the suitcases away. And then, it's super cozy and I love the interior in the whole hotel. The parking space next to the hotel is price wise okay-ish for San Francisco, so you don't really have an other option, and that's fine as well. The area felt safe and it was a good location to explore the city, we would definitely come back!
Stayed 3 nights in Sep 2024

6/10 Okay

Jonathan

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Very Small
Very small room. Strange set up with the 3rd floor
Stayed 4 nights in Sep 2024