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SureStay Hotel by Best Western San Diego Pacific Beach

2.5 star property

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Photo gallery for SureStay Hotel by Best Western San Diego Pacific Beach

Desk, laptop workspace, blackout drapes, iron/ironing board
Point of interest
Exterior
Point of interest
Outdoor pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Laundry
  • 24/7 front desk

Explore the area

Map
4545 Mission Bay Dr, San Diego, CA, 92109
  • University of San Diego
    ‪8 min drive‬
  • SeaWorld
    ‪8 min drive‬
  • Mission Beach
    ‪13 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Accessible Bathroom only)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Accessible Bathroom only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay Hotel by Best Western San Diego Pacific Beach

Hotel in Pacific Beach
An outdoor pool, concierge services, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a TV in a common area are onsite.
SureStay Hotel by Best Western San Diego Pacific Beach offers 66 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 50-inch flat-screen televisions come with premium cable channels, first-run movies, and Netflix. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Diego hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

SureStay Hotel by Best Western San Diego Pacific Beach features an outdoor pool, a vending machine, and multilingual staff. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers tour/ticket assistance, concierge services, and laundry facilities. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in May 2021.

SureStay Hotel by Best Western San Diego Pacific Beach is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 6:00 AM to 9:00 AM for a fee

Things to do

  • 18-hole adjacent golf course
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Handrails in hallways (36 inches high)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Renovated entire property - May 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • First-run movies
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property charges a general deposit at check-in for cash paying guests only.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Surestay By Best Diego Pacific
SureStay Hotel by Best Western San Diego Pacific Beach Hotel
SureStay Hotel by Best Western San Diego Pacific Beach Hotel
SureStay Hotel by Best Western San Diego Pacific Beach San Diego

SureStay Hotel by Best Western San Diego Pacific Beach Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 457 out of 1012 reviews
Rating 8 - Good. 263 out of 1012 reviews
Rating 6 - Okay. 136 out of 1012 reviews
Rating 4 - Poor. 74 out of 1012 reviews
Rating 2 - Terrible. 82 out of 1012 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Stayed 2 nights in Dec 2024

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Nereyda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean rooms . Good location . Can just get annoying because there is a car dealership next door and the service dept has to honk the horn when they are turning a blind spot every 5 min ( during business hours) Other than that no issues.
Stayed 1 night in Dec 2024

10/10 Excellent

Valeria

Stayed 1 night in Nov 2024

6/10 Okay

Razieh

Stayed 1 night in Dec 2024

6/10 Okay

sandesh

Disliked: Cleanliness
The location is good for most of the things around. The hotel is quite but they can really work on few things like 1. Breakfast - they really need to step up on that as there were literally couple of options and even then the food seemed like stale / frozen. Apart from the scrambled eggs and waffle there were no options. 2. Room service is very poor. USB ports were not working which even after requesting was not fixed. They did not change sheets / towels even after requesting The price is very lucrative but they can raise it by few dollars to offer better services and breakfast items as that would help guests staying The location is really good if you want to be near tourist attractions and so if they improve few of these things, we would love to come back
Stayed 4 nights in Dec 2024

8/10 Good

Rachel

Liked: Staff & service, property conditions & facilities
It's proximity to Seaworld
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip
Good service no hassle whatsoever
Stayed 1 night in Dec 2024

10/10 Excellent

Eduardo

Liked: Cleanliness
Stayed 2 nights in Dec 2024

6/10 Okay

Benjamin

Stayed 1 night in Dec 2024

4/10 Poor

Andrea

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
No towels or body wash
My family of 3- myself, bf and our daughter stayed here for 2 nights. We were originally given 2 towels for all of us to shower with. I asked for more and they told me housekeeping was gone for the day. I had to exchange the dirty ones in order to get clean ones- they couldn’t just ‘give’ me any extra. Well after the first shower, the body wash was used/all gone. I again went to the front desk and asked for more body wash. They said they didn’t have any and that the room service had to refill it later, the next day. We were going out for the day, so I told them yes- please have room service come in and exchange the now dirty 2 more towels, and fill the body wash. When we returned from our day trip, the room had not been cleaned nor the body wash filled. I asked the front desk attendant, and she said she was still out of wash, and she didn’t know what we should do. I asked to swap from a vacant room and still she said she didn’t know if she could- and then she suggested we wait until 10am on our check out day to speak to the manager. This is very inconvenient and uneducated of the staff. We felt ignored and very upset that we were unable to shower appropriately. I would not recommend this motel, the service is horrible and they do not care or wish to even attempt to care about their guests needs.
Stayed 2 nights in Dec 2024

10/10 Excellent

Christine

Stayed 3 nights in Nov 2024

6/10 Okay

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is the smallest hotel room I’ve ever seen. It barely fit my belongings; I can’t imagine 2 people, especially two women. The room was clean. Liked the included breakfast and free parking but the area is odd. Just car lots so definitely the reason it’s cheap. No gym And wifi was good enough to watch YouTube. I would choose elsewhere because I didn’t really enjoy my time in the room as I usually do. Area is very quiet at night and quite central and easy to get on the highway both directions. Almost directly beside a busy 711 for snacks
Stayed 5 nights in Dec 2024

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Anshuman

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very small compared to images. There is not enough space to walk inside the rooms without hitting anything. Lot of trouble getting new towels from the staff. They claim that they haven't done laundry yet for 2 days. Parking is narrow and difficult to find. Lot of noise in the morning due to traffic.
Stayed 3 nights in Dec 2024

2/10 Terrible

Michael, Ventura

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor was dirty and all night there was loud noises coming from a hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good work
Stayed 1 night in Nov 2024

6/10 Okay

Poppie

Traveled with family
Liked: Cleanliness, staff & service
Bring earplugs…. You can hear everything inside and out of these buildings. Every step from the people above you and the doors have small cracks under so you can hear everything outside. I tried to cancel the rest of the nights due to the noise and lack of sleep. However the other nights were much better with earplugs/tv kept on. Front staff was attentive in trying to help us solve the issue. Other than the noise, beds were fine, everything seemed clean. Water pressure is awful but to be expected. Gina, front desk staff, was nice, helpful and apologetic in this circumstance.
Stayed 3 nights in Dec 2024

6/10 Okay

Maria Eliza

Traveled with family and small children
Liked: Staff & service
The room smells like urine. Staffs are really friendly.
Stayed 1 night in Dec 2024

2/10 Terrible

Laura

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
noisy, you can hear the room next to you with their whole conversion. unsafe area.
Stayed 1 night in Dec 2024

6/10 Okay

Samantha

Business traveler
Disliked: Staff & service, amenities
I only stayed for one night so as for the room it was just fine - clean and easy. The room had a pretty musty smell that now is on some of my clothes but not a big deal. I was unhappy with the service. I got in pretty late around 11pm and no one was at the desk to check me in. The lobby was locked (normal for that late) and the lights were on but no one was there. I knocked for 10 minutes then finally called Best Western. Not ideal for a solo female traveler to be standing outside that late at night with no one inside. Finally someone came but my biggest issue was that when he checked me in he stated my room number out loud very loudly and there was another male standing behind me waiting to be assisted. I was not happy with that as I immediately felt uncomfortable knowing this other man knew my room number. Advice for management: please make sure your reception staff does not state your guests room numbers out loud when it is clearly written on the room card holder...
Stayed 1 night in Dec 2024

8/10 Good

Jeannette

Traveled with partner
Rooms very small, street noise
Stayed 1 night in Dec 2024

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. I little cramped for room
Stayed 5 nights in Sep 2024

4/10 Poor

Daniel

Stayed 2 nights in Oct 2024

8/10 Good

Phuong Linh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a motel like stay and I took off one star for the facilities because the pool is not heated despite the website description of the amenities. We asked the front desk and he was clueless saying he has not aware of any settings for the pool. Check in and out process was quick and hotel itself was remodeled recently. My favorite part was the microwave and empty fridge since we had leftovers which worked out as the breakfast itself was quite basic. The sound proofing was lacking as we heard people from the floor above us or walking by easily. That said, this location is great for SeaWorld and San Diego zoo which is what we did. Please keep in mind it is quite far from the Gaslamp area with all the speakeasy and bars.
Stayed 2 nights in Nov 2024