Ratings based on 5,784 Verified Reviews

4.0 out of 5
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Hotwire Verified Reviews
5 out of 5
by A verified traveler from Sandy

Posted Apr 18, 2024 on Expedia
Perfect for the Disney Cruise. Walking distance to the boat.
4 out of 5
by A verified traveler

Posted Apr 17, 2024 on Expedia
Great location. We had a queen size room on top 14th floor with balcony and with view of bay. A decent sized room. Comfortable bed. Bathroom needs more counter space. Sliding door did not stay closed. Recommend updating all. The view of the dirty rooftops from glass elevator is not very charming. ClaimJumper was okay but venue seems old. Ruth Chris steakhouse was wonderful. Very nice staff all around.
Comment from Hotel Management
Apr 18, 2024 by Wyndham San Diego, Hotel Management
Thank you for your feedback and for highlighting our great location and the wonderful bay views from your room. We're pleased to know that the comfort of your bed and the service provided by our staff added positively to your stay. We also appreciate your suggestions for improvements; please know that we are continuously working to update our amenities to enhance the guest experience. Your comments have been shared with the relevant teams for consideration. We hope to have the opportunity to welcome you back in the future for an even more satisfying stay.
5 out of 5
by A verified traveler

Posted Apr 17, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Wyndham San Diego, Hotel Management
We are thrilled to receive a 5 out of 5 rating from you! Thank you for taking the time to share your experience. It's rewarding to know that we've been able to provide a stay that met all your expectations. Your feedback is greatly appreciated and has been shared with our staff to continue inspiring and motivating them to deliver exceptional service. We look forward to welcoming you back soon.
2 out of 5
by A verified traveler

Posted Apr 15, 2024 on Expedia
The property is dated, there are multiple towers and you have to walk outside at night to get to front desk. The rooms on lower floors feel unsafe as can be access from outside with ease. Front desk staff could not tell us where we could eat when arriving after 10pm. They gave misinformation about store that was open to buy snacks. Overall not up to Wyndham standards. We changed hotels.
Comment from Hotel Management
Apr 17, 2024 by Wyndham San Diego , Hotel Management
We are genuinely sorry to hear about your disappointing experience and the concerns you've highlighted regarding the property's condition and the level of service you received. We take your comments seriously and are currently addressing these issues to ensure they are resolved. Should you wish to discuss your stay further, please contact us so we can better assist you. We hope to have another opportunity to better meet your expectations.
4 out of 5
by A verified traveler

Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 17, 2024 by Wyndham San Diego , Hotel Management
Thank you for taking the time to review your stay with us. We would love to hear more about your experience to understand how we could have turned your four-star stay into a five-star one. Your feedback is invaluable, and we hope to serve you better in the future.
4 out of 5
by A verified traveler

Posted Apr 15, 2024 on Expedia
Conveniently located.
Comment from Hotel Management
Apr 15, 2024 by Wyndham San Diego , Hotel Management
4 out of 5by Duane onExpediaPosted Apr 15, 2024Conveniently located.Respond Share with your staff5 out of 5by Melissa onExpediaPosted Apr 14, 2024I stayed for one night. The king room was spacious and clean. The hotel is convenient to eateries and breweries. It is dated but it is an older hotel, so it's expected. I would stay again.Respond Share with your staff10 out of 10by terry onHotels.comPosted Apr 14, 2024Enjoy stay, just across the street from cruise line ships vary convenientRespond Share with your staff10 out of 10by Joel onHotels.comPosted Apr 14, 2024Respond Share with your staff5 out of 5by Sonja Annika onExpediaPosted Apr 14, 2024The parking fee is a bit steep for guests compared to other properties within the company, but that's my only complaint.Respond Share with your staff5 out of 5by helen onExpediaPosted Apr 14, 2024great views and good restaurants close byRespond Share with your staff5 out of 5by david onExpediaPosted Apr 13, 2024Respond Share with your staff10 out of 10by Annie onHotels.comPosted Apr 13, 2024Respond Share with your staff4 out of 5by David onExpediaPosted Apr 13, 2024Respond Share with your staff4 out of 5by Wendi onExpediaPosted Apr 12, 2024Solid hotel in great location.Respond Share with your staff5 out of 5by Mandy onExpediaPosted Apr 12, 2024Pretty niceRespond Share with your staff5 out of 5by Nasser onExpediaPosted Apr 12, 2024Staff was incredibly professional and knowledgeable. We throughly enjoyed our stay and highly recommend.Respond Share with your staff4 out of 5by Bonnie onExpediaPosted Apr 12, 2024We stayed in a superior 2-double-bed room on the 3rd floor of Tower 2. It was clean and quiet. The beds were comfortable. The bathroom was clean. It had a small vanity area. The door to the bathroom was the barn door type with a translucent area. That was fine for us as a couple. There was a vending macine nearby. It accepts credit cards only. We both tried more than one choice, but we were not able to get it to dispense bottled water. It was quite aggravating to get back to the room, check our credit card accounts, and see pending charges with nothing to show for it. We did finally get bottled water from the gift shop. We would stay here again. It's a great location close to the Santa Fe Depot and the trolley system. We will look elsewhere for refreshments.Respond Share with your staff6 out of 10by Rena onHotels.comStorm weatherPosted Apr 12, 2024Waited after cruise from 9:30 am till 4:30 pm to check in room. We were staying 2 nights and assured we would not have to change rooms for 2nd night due to maintenance ( this was on Easter Day) they were very short staffed the day before and what maintenance was going to be done on Easter. We were told we were being moved to a main floor room in another tower until I asked why we were being downgraded with A room with no view or balcony
5 out of 5
by A verified traveler

Posted Apr 15, 2024 on Expedia
Love the free airport transportation, and it’s across the street from the port terminals for cruisers
Comment from Hotel Management
Apr 15, 2024 by Wyndham San Diego, Hotel Management
We appreciate your feedback, Helena! It's great to know that our free airport transportation and proximity to the port terminals enhanced your stay with us. We hope to be your preferred choice whenever you’re traveling for a cruise!
5 out of 5
by A verified traveler

Posted Apr 15, 2024 on Expedia
I stayed for one night. The king room was spacious and clean. The hotel is convenient to eateries and breweries. It is dated but it is an older hotel, so it's expected. I would stay again.
Comment from Hotel Management
Apr 15, 2024 by Wyndham San Diego , Hotel Management
Melissa, thank you for your wonderful feedback! We're delighted to hear that the spaciousness and cleanliness of the king room met your expectations and that our historic charm added to your experience. We appreciate your understanding of the building's character and are thrilled you would choose to stay with us again!
4 out of 5
by A verified traveler

Posted Apr 14, 2024 on Expedia
Surprised at the speed of the drain in the tub and in the bathroom sink, very very slow,
Comment from Hotel Management
Apr 15, 2024 by Wyndham San Diego, Hotel Management
Robert, we appreciate your feedback regarding the slow drains. We are looking into this issue promptly to ensure that it is resolved. Thank you for bringing this to our attention, and we hope to welcome you back again with all facilities functioning smoothly.
5 out of 5
by A verified traveler

Posted Apr 14, 2024 on Expedia
The parking fee is a bit steep for guests compared to other properties within the company, but that's my only complaint.
Comment from Hotel Management
Apr 15, 2024 by Wyndham San Diego , Hotel Management
Sonja, we appreciate your feedback regarding the parking fee. We strive to keep our pricing competitive and will review your comments as we evaluate our fees. We're glad to hear that this was your only concern and that your overall stay was enjoyable. Thank you for letting us know!