Ratings based on 1,328 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 23, 2024 on Expedia
The staff was super nice and I hate to leave a bad review BUT the conditions within my room were less than satisfactory. Our thermostat was broken so it was freezing upon arrival and difficult to navigate. Our toilet would run non stop. The room had a smell. There was a lot of hair in our tub upon arrival. There were cobwebs in the bathroom, a lot of dust in the vents and our shower was clogged - I had to pull out a HUGE wad of hair from the drain with a plastic fork. It was disgusting. The alarm clock didn’t work and the outlets are not convenient. The lock on our door was hanging by a thread and you could hear the body traffic outside. I did not report any of this because I can deal but it was not a good experience.
Comment from Hotel Management
Apr 24, 2024 by Esequiel, Hotel Management
Thank you for your candid feedback. We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality of standards for our customers. It will be our goal to address these issues to prevent any future occurrences. We hope you will give us an opportunity to better serve you in the future.
by A verified traveler
Posted Apr 23, 2024 on Expedia
Property was run down. Room was relatively clean, but needed a good thorough cleaning of the floors and rusting bathroom fixtures.
Comment from Hotel Management
Apr 24, 2024 by Esequiel, Hotel Management
We appreciate you staying with us and sharing your experience. Thank you for your time.
by A verified traveler
Posted Apr 20, 2024 on Expedia
Love the pool and the food court!
Comment from Hotel Management
Apr 21, 2024 by Justine, Hotel Management
Thank you for your response, Jeff! We are glad to hear you enjoyed our pool and the Windmill Food Hall. We hope we can provide you with a better experience to earn a perfect score next time. Thanks for staying with us!
by A verified traveler
Posted Apr 18, 2024 on Expedia
The property is located across from the Carlsbad outlet shopping. Nice lunch spots, Rubys Diner, Starbucks and Jersey Mikes. There is a food court attached to the property with several options and a full bar with outdoor seating! Transportation to LEGOLAND is available. The rooms are updated and clean.
Comment from Hotel Management
Apr 20, 2024 by Justine, Hotel Management
Thank you so much for your wonderful feedback, Sandra! We are so happy you found our location convenient and close to eateries and enjoyed using our Legoland shuttle. We really hope we get the chance to see you again if your travels return to Carlsbad.
by A verified traveler
Posted Apr 16, 2024 on Expedia
Very dirty and dated
Comment from Hotel Management
Apr 16, 2024 by Justine, Hotel Management
We're truly sorry to hear about your dissatisfaction with the cleanliness and condition of our facilities, Ann. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide you with a better experience in the future.
by A verified traveler
Posted Apr 13, 2024 on Expedia
Great location, restaurants close by, LEGOLAND 5 minutes away, Carlsbad outlets right across streets.
Comment from Hotel Management
Apr 13, 2024 by Justine, Hotel Management
Thank you so much for your great feedback, Daniel! We are so appreciative that you decided to stay with us and we are so glad you enjoyed our convenient location to Legoland and the outlet mall. We truly hope you return in the future.
by A verified traveler
Posted Apr 11, 2024 on Expedia
Property is a bit outdated but looks like they are in the process of renovating
Comment from Hotel Management
Apr 12, 2024 by Justine , Hotel Management
Thank you for your honest review, Reginald! We are excited to share that we are in the process of renovating our buildings in order to provide more modern and comfortable guestrooms. We hope next time you stay with us, you will be able to enjoy the updates we have made to our property. Thank you again for your feedback!
by A verified traveler
Posted Apr 8, 2024 on Expedia
The property was beautiful. The room was quiet. Couldn't hear freeway traffic, which the I-5 was behind the property. The room was clean. Would definitely stay there again.
Comment from Hotel Management
Apr 12, 2024 by Justine, Hotel Management
Thank you so much for your positive feedback and rating, Anita! We are so happy to hear you enjoyed your guestroom, the property and location. We look forward to seeing you again next time your travels return to Carlsbad.
by A verified traveler
Posted Apr 7, 2024 on Expedia
Not clean. Floors were dirty. Hair in the tub, water would barely drain. There was a smell to the room and had to sleep with the sliding door open just to let it vent out. Old and dingy, not worth the price. Would not stay there again nor would I recommend to anyone...oh and WiFi doesn't work.
Comment from Hotel Management
Apr 7, 2024 by Justine, Hotel Management
I'm sorry to hear about your experience during your stay with us, Aracely. Please accept our sincerest apologies for the cleanliness issues you encountered, as well as the inconvenience with the drainage, odor, and wifi. This does not reflect the standard of service we aim to provide to our guests.We take feedback seriously and have addressed these concerns with our housekeeping and maintenance teams to ensure that such issues are promptly rectified. Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted Apr 5, 2024 on Expedia
Comment from Hotel Management
Apr 6, 2024 by Justine, Hotel Management
Thank you so much for your perfect score, Carlos! We are so happy to hear you enjoyed your stay with us and we cant wait to welcome you back in the future.