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Santuario Las Escaleras

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Santuario Las Escaleras

Outdoor dining
Exterior
Honeymoon Suite | Balcony
Reception
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Spa
  • Breakfast included
  • Laundry
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Isauro Rossete 4, Barrio La Merced, San Cristóbal de las Casas, CHIS, 29240
  • Amber Museum of Chiapas
    2 min walk
  • Plaza 31 de Marzo
    4 min walk
  • Habanero Terrazas
    1 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    71 min drive

Room options

View all photos for Owner Suite

Owner Suite | Minibar, iron/ironing board, free WiFi, bed sheets

Owner Suite

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Honeymoon Suite

Honeymoon Suite | Minibar, iron/ironing board, free WiFi, bed sheets

Honeymoon Suite

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | View from room

Presidential Suite, 2 Bedrooms

  • 538 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Master)

Suite (Master) | Minibar, iron/ironing board, free WiFi, bed sheets

Suite (Master)

  • 538 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

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About this property

Santuario Las Escaleras

3-star hotel in De La Merced
A restaurant, spa services, and concierge services are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include laundry facilities, a library, and tour/ticket assistance.
Santuario Las Escaleras offers 12 accommodations with minibars and bathrobes. 40-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The hotel offers a restaurant. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This San Cristóbal de las Casas hotel also offers spa services, a library, and a terrace. Concierge services and wedding services can be provided.

Santuario Las Escaleras is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.
Santuario Las Escaleras has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Library
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Massage
  • Reflexology

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 2 bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 5:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours), key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 189 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Las Escaleras
Las Escaleras Hotel San Cristobal de las Casas
Las Escaleras San Cristobal de las Casas

Santuario Las Escaleras Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 127 out of 208 reviews" "
Rating 8 - Good. 47 out of 208 reviews" "
Rating 6 - Okay. 19 out of 208 reviews" "
Rating 4 - Poor. 9 out of 208 reviews" "
Rating 2 - Terrible. 6 out of 208 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Anita, phoenix

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is a unique hotel. The pros are the daytime staff, Rolando, and Oscar. It is clean and offers a spacious room. This hotel could be so much more if they had a refrigerator or coffee pot in the room. If they had a guard rail coming down the stairs as if you’re on a higher floor, it would be very treacherous, there is a restaurant upstairs in fact above the unit we stayed in, but no one told us that . it would have great views the bed was very comfortable. It is not far from the walking streets of the town, but it is up here so coming back you do have to walk up here and know where you are walking to.
Stayed 1 night in Jan 2024

10/10 Excellent

Terrie

10/10 Excellent

Yabo

Stayed 4 nights in Dec 2022

10/10 Excellent

Yabo

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hotel was safe.
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service. Friendly staff. Can be a bit damp in the month of July. Otherwise, the rooms have plenty of blankets for warmth.
Stayed 5 nights in Jul 2022

8/10 Good

Anna

Stayed 1 night in Jun 2022

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We sure enjoyed our stay. It was a friendly welcome and they assisted us with our bags to our room. Real attention to detail is a highlight at this hotel. Flowers in the room, a nice greeting on the TV screen, a warm welcoming letter. The restaurant had good food, service and the staff was always helpful. We slept in a big comfortable bed in a nice peaceful environment. It was all good. We wouldn't hesitate for one minute to return there.
Balcony vies
Great bedroom
Stayed 4 nights in Jan 2022

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iris and the staff is really nice and make you feel welcome and at home! I really enjoyed the upgrade, the amenities, but specially their warm and kind service!
Stayed 2 nights in Nov 2021

6/10 Okay

clarke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel workout
No phone no heat and miles of stairs
Stayed 4 nights in Nov 2021

10/10 Excellent

Graciela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escaleras
It was great close to everything easy walking around and a very friendly staff.....
Stayed 2 nights in Nov 2021

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

Elizabeth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude Host!!!
The gentleman who assisted us during our check-in process was extremely rude and harsh. Was bothered when we asked for extra towels. Loved the hotel! Hated his service!
Stayed 1 night in Jul 2021

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable hotel. Great customer service
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2021

10/10 Excellent

Mark

Stayed 5 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful and friendly. Would definitely come here again.
Stayed 4 nights in Apr 2021

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chiapas San cristobal de las casas
Staff is simply great!!! They Make you feel at home🙂. Clean rooms and amazing views. Will definitely go back😍
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was located within a 10 minute walk of the city center, breakfast was amazing, very spacious and clean rooms as well. Overall solid experience there.
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff, specially Iris, she was soo nice. Terrible to get out from your car into hotel, narrow street. No parking lot. Good breakfast
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice place but room was cold at night and hot water would only last a few minutes for showers
Stayed 4 nights in Dec 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Wonderful place. About a 5 minute walk to the center of town. They make a wonderful cooked to order breakfast every morning. Fast wifi in the room. Very gracious staff. But they speak little English. I would definitely stay there again and San Cristobal is a lovely town.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2019