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Hotel Villa Mercedes

4.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Villa Mercedes

Exterior
Exterior
Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
Front of property
Lobby sitting area

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Parking included
  • Breakfast available
  • Laundry
  • Room service
  • 24/7 front desk

Explore the area

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264
  • Grutas de San Cristóbal
    5 min walk
  • Huitepec Ecological Reserve
    9 min walk
  • El Espiral Biocafeteria
    1 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    69 min drive

Room options

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Executive Double Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Grand Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Executive Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room

  • 273 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Room

  • 273 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Double Room

Grand Double Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Grand Double Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite

Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Suite

  • 281 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Villa Mercedes

4-star San Cristóbal de las Casas hotel close to Amber Museum of Chiapas
Along with 2 restaurants, this hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite.
Hotel Villa Mercedes offers 83 accommodations with safes and complimentary bottled water. 32-inch plasma televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and 3 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 4408 square feet (409 square meters) include a conference center. This Colonial hotel also offers a terrace, multilingual staff, and gift shops/newsstands. A complimentary area shuttle within 3 kilometers is available for guests. Onsite uncovered self parking is complimentary.

Hotel Villa Mercedes has designated areas for smoking.

English breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
La Chimenea - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 km
  • Free secured, uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to noon for a fee: MXN 165 for adults and MXN 85 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Chimenea

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (4,408 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 165 for adults and MXN 85 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes Hotel
Hotel Villa Mercedes San Cristóbal de las Casas
Hotel Villa Mercedes Hotel San Cristóbal de las Casas

Hotel Villa Mercedes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 138 out of 243 reviews" "
Rating 8 - Good. 72 out of 243 reviews" "
Rating 6 - Okay. 19 out of 243 reviews" "
Rating 4 - Poor. 6 out of 243 reviews" "
Rating 2 - Terrible. 8 out of 243 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Xx
Stayed 1 night in Aug 2024

8/10 Good

James, Bartlesville

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.
Stayed 1 night in May 2024

10/10 Excellent

Holly, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Holly, Largo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great gracias
Stayed 3 nights in Mar 2024

10/10 Excellent

Jack

Stayed 1 night in Jan 2024

10/10 Excellent

Bertrand

Stayed 1 night in Dec 2023

10/10 Excellent

Marco A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Stayed 6 nights in Dec 2023

6/10 Okay

Ramon Yepez

Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Claudia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rocks, friendly and helpful and knowledgeable
Stayed 4 nights in Nov 2023

6/10 Okay

Raudel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Stayed 4 nights in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

EDITH ARACELI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)
Stayed 12 nights in Sep 2023

8/10 Good

Celso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jul 2023

10/10 Excellent

Juan Manuel

Stayed 6 nights in Jul 2023

10/10 Excellent

Elizabeth Munoz

Stayed 6 nights in Feb 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great food, service and cleanliness. The only 2 negative things I would point out is that the hotel does not have an elevators nor does it have a thermostat in the rooms. Other than these to issues I would recommend this hotel.
Stayed 4 nights in Dec 2020

8/10 Good

Americo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Stephen, Xela, Guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attractive rooms, great staff, easy parking and close to downtown and shopping. The only downside was the lack of heat in the room. It gets close to freezing at night and it can get a bit chilly in the room. I travel with a small space heater when in the Altiplano but others should be advised. Also, the breakfast Buffet was marginal. No eggs, no sausages, and the Mexican dishes were not very tasty.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff always attentive, very friendly and ready to make your stay a pleasant one. Room was clean with plenty space. Liked the brick ceiling in the room. Also the lobby was cozy. They had las catrinas and jaguars
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Attractive Rooms and Attentive Staff
Really nice rooms a little outside of town, with free secure parking. Perfect for a road trip. The thing that was great was the staff. They accidentally double charged me, and I would not have noticed until I got back from vacation. They alerted me to the mistake and corrected it immediately. I really appreciate their service and honesty, they went the extra mile.
Stayed 1 night in May 2017

10/10 Excellent

Fernando, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Good stay. Just a little bit noisy. No microwave in the room.

10/10 Excellent

Fernando, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
A little bit noisy and pricey.

8/10 Good

Jose Tapia, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy shower and internet never worked
Hotel restaurant needs improvement