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Hotel Sombra del Agua

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Sombra del Agua

Smart TV
Deluxe Suite, 2 Double Beds | Terrace/patio
Suite, 1 King Bed | Bathroom | Shower, free toiletries, hair dryer, towels
Classic Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi
Smart TV

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Parking included
  • 24/7 front desk

Explore the area

Map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200
  • Mesoamerican Museum of Jade
    1 min walk
  • San Cristóbal de las Casas Cathedral
    3 min walk
  • Burger King
    1 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    72 min drive

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Classic Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | Living area | Smart TV

Family Room

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Classic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Terrace/patio

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds | Terrace/patio

Deluxe Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Terrace/patio

Deluxe Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Sombra del Agua

3.5-star hotel in Zona Centro
This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a conference center, and a meeting room.
Hotel Sombra del Agua offers 78 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Smart televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

The onsite spa has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Hotel Sombra del Agua features a full-service spa. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This Colonial hotel also offers multilingual staff, tour/ticket assistance, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Sombra del Agua is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Hotel Sombra del Agua has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 1907
  • Colonial architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 120 to 180 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Hotel Sombra del Agua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 737 out of 1001 reviews" "
Rating 8 - Good. 201 out of 1001 reviews" "
Rating 6 - Okay. 46 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Liked: Cleanliness, staff & service
Property and staff are nice. Parking situation is not ideal even for taxi and tour pick ups. Food was great. Overall great place.
Stayed 4 nights in Jun 2024

10/10 Excellent

Helga, The Woodlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will be nice to have coffee tea in the brewer in the room and enjoy it in the Terrace
Stayed 2 nights in Aug 2024

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff was very friendly and helpful. The facility had a great restaurant and bar. The hotel was very pretty and safe. Located walking distance from everything. I would definitely recommend!
Stayed 7 nights in Aug 2024

10/10 Excellent

RAFAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the center of San Cristobal, great design and adaptation to a colonial building, walking distance to the city center.
Stayed 2 nights in Aug 2024

10/10 Excellent

juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in the heart of the city. Everything needed as far as food and entertainment was walking distance. Very clean and well kept. Would definitely recommend
Stayed 2 nights in Aug 2024

10/10 Excellent

BRENDA, bakersfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was beyond helpful and the hotel was beautiful and clean’
Stayed 2 nights in Aug 2024

8/10 Good

Sal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice option in downtown, close to the main areas of the city
Stayed 2 nights in Jul 2024

10/10 Excellent

Danette, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 7 nights in Jul 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, excellent restaurant and very centric. It's a very comfortable place to stay, clean, nice beds, a little rustic but it's part of the atmosphere of the beautiful town San Cristobal de las Casas is
Stayed 5 nights in Jul 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful hotel. The personnel very polite, and nice. everyone in the restaurant and reception was exceptional, everything very clean.
Stayed 6 nights in Jul 2024

10/10 Excellent

Raechel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to everything. Room was clean and comfy. Would stay again and recommend!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

ANTONIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great pleaces
Stayed 3 nights in Jun 2024

10/10 Excellent

Jose, Tijuana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel es de los mejores en San Cristóbal, el staff es muy amable y atento nada malo que decir del lugar al contrario es un lugar cómodo tranquilo y se siente un ambiente bastante agradable
Stayed 5 nights in Jun 2024

8/10 Good

Jorge

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff is very friendly
Stayed 2 nights in Jun 2024

10/10 Excellent

Sonia, San Francisco

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal que trabaja ahi son muy amables y siempre atentos a su hospedaje
Stayed 4 nights in Jun 2024

10/10 Excellent

Francisco, Shafter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Rito

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located hotel, walking distance from everything, staff was great, vibe was great. Very relaxing courtyard.
Stayed 7 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and safe
Stayed 2 nights in Jun 2024

10/10 Excellent

Leticia

Stayed 1 night in May 2024

4/10 Poor

joyce, Lawrenceville

Disliked: Cleanliness
Our hotel was full of ants. We left the hostel and still had ants crawling on us. They didn’t clean the room before we used it. The trash was full from the previous person.
Stayed 3 nights in May 2024

10/10 Excellent

Vanessa, El Paso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a beautiful place to stay
Stayed 5 nights in Mar 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious food!! Beautiful hotel and great location
Stayed 4 nights in May 2024

10/10 Excellent

Fabiola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2024