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Casa Indigo Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Indigo Hotel

Restaurant
Restaurant
Double Room | In-room safe, desk, free WiFi, bed sheets
Front of property
BBQ/picnic area

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Matamoros #8 La Merced, San Cristóbal de las Casas, CHIS, 29240
  • Amber Museum of Chiapas
    1 min walk
  • Plaza 31 de Marzo
    4 min walk
  • Arches of Carmen
    5 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    72 min drive

Room options

View all photos for Triple Room

Triple Room | In-room safe, desk, free WiFi, bed sheets

Triple Room

  • 161 sq ft
  • Park view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, desk, free WiFi, bed sheets

Quadruple Room

  • 160 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room

Double Room | In-room safe, desk, free WiFi, bed sheets

Double Room

  • 161 sq ft
  • Sleeps 3
  • 1 King Bed

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Room

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Breakfast included
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Free WiFi
Restaurant
4.4 out of 5, Excellent, (208)
The price is $68
per night
$80 total
includes taxes & fees
Jan 11 - Jan 12
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About this property

Casa Indigo Hotel

3-star hotel in De La Merced
A restaurant, concierge services, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a library, tour/ticket assistance, and a front-desk safe are onsite.
Casa Indigo Hotel offers 19 accommodations with safes and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include showers, designer toiletries, and hair dryers.

This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

The hotel offers a restaurant. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This San Cristóbal de las Casas hotel also offers a library, tour/ticket assistance, and concierge services.

Casa Indigo Hotel is a smoke-free property.

Casa Indigo Hotel has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A restaurant

Things to do

  • Library

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Casa Indigo Hotel San Cristobal de las Casas
Casa Indigo Hotel
Hotel Casa Indigo San Cristobal De Las Casas, Mexico - Chiapas
Casa Indigo San Cristobal de las Casas
Casa Ingo Cristobal las Casas
Casa Indigo Hotel Hotel
Casa Indigo Hotel San Cristóbal de las Casas
Casa Indigo Hotel Hotel San Cristóbal de las Casas

Casa Indigo Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 91 out of 230 reviews" "
Rating 8 - Good. 103 out of 230 reviews" "
Rating 6 - Okay. 25 out of 230 reviews" "
Rating 4 - Poor. 9 out of 230 reviews" "
Rating 2 - Terrible. 2 out of 230 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Edna, El Paso

Traveled with family
Liked: Staff & service
Disliked: Amenities
It is a beautiful property and the concept is very nice, the only downfalls are the beds (hard as a rock) and shower needs to be deep-cleaned or be remodel. Breakfast, excellent, good staff service.
Stayed 8 nights in Mar 2022

8/10 Good

SALOMON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is not on the premises
Parking is not part of the hotel, but a block away. Very inconvenient, specially if it's raining and you a lot of bags
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location was ideal for walking to town and seeing sights. We lost a phone while there, and staff were helpful to us to look for it. However we looked under furniture where a very thick layer of dust covered the floors, never been swept under the beds or dressers. Don’t stay in Room 75 until they correct the shower plumbing as the odor is extremely offensive. Breakfasts were very good, juice and fruit and bread are self serve, eggs are served if you ask for it. Generally we enjoyed our stay and would recommend this hotel.
Stayed 3 nights in Mar 2020

10/10 Excellent

Santiago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Comfort. Cleanliness. Staff. Good Breakfast. Always enjoy staying at the Casa Indigo!
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has retained the rustic charm while updating the essential infastucture, such as, all new plumbing fixtures and electrical outlets.
Stayed 1 night in Dec 2018

10/10 Excellent

JAMES, San Miguel de Allende, GTO, Mexico

Liked: Cleanliness, amenities, property conditions & facilities
Everything was neat and clean. Convenient to transportation. Good breakfast.
Stayed 7 nights in Dec 2018

10/10 Excellent

mangirdas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
All good
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
The property was nice needs some app dates the bathrooms need some up date, other wise is really nice hotel good location.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveler

Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Good and bad...
The location, service and breakfast was great. The only thing they need to work on is the bathroom cleanliness. The shower head was rusted and the water was everywhere. Also the smell of the drain was intense.
Stayed 7 nights in Oct 2018

10/10 Excellent

SALOMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

mangirdas

Super
Nice old historical hotel in central town
Stayed 2 nights in Sep 2018

8/10 Good

Angel

Liked: Staff & service, property conditions & facilities
Be ready to wake up a few times at night...
Don't forget your earpods, this place is noisy... We stayed in two different rooms in different sides and floors of the building and both were extremely noisy. They should provide complementary earpods. Other than that, the breakfast was good, friendly staff and good location. The building is nice too.
Stayed 2 nights in Jul 2018

8/10 Good

art, Oaxaca, Mex.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location walking distance to center. A beautiful park just across the street.
Stayed 1 night in Jul 2018

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
modern looking walking distance to main plaza
Lovely decor, very attentive and kind staff, clean, good breakfast which was included. Only but was that noise travels easily through walls/doors/windows. As long as neighbors go to bed and wake up at the same time as u do, nk issues. Our neighbors were awake past midnight chatting and walls did not mute this. Must be material used for construction (adobe?). Unfortunately, not much hotel can do but ask patrons to be mindful.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great staff
Stayed 4 nights in May 2018

8/10 Good

Ana, California

Liked: Cleanliness
Nice hotel close to downtown
It is a small hotel, well situated, the staff is nice and helpful close to many museums. The main problem is the noise.
Stayed 6 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location across from a lovely park and close to center. Unique medieval-like interior. Comfortable bed and storage space. Would recommend this hotel.
Stayed 1 night in Dec 2017

8/10 Good

celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

luciana , los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to downtown
Well located only a few blocks from main plaza. Clean and tidy. Nice staff. Good breakfast The room has everything you need. The shower was clogged, but that seems to be the norm in Mexico Comfortable hotel I would stay again
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for town. Very friendly people who work in hotel. Google translate very handy. Room lovely & clean.
Stayed 8 nights in Jul 2017

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming , traditional and centrally located..
We almost didnt book Casa Indigo because of some negative reviews...but I am glad we pushed ahead and went in our own direction...First...Casa Indigo isnt the Ritz or Hilton...it is a traditional San Cristobol hotel...in a old area of town, just a few blocks from the centre...which is a huge bonus!...across the street is a beautiful park and Amber Museum....driving in San Cristobel isnt for everyone...quite confusing but Casa has secure parking just around the corner....Second....Arturo the manager and all the staff are amazing...very helpful...polite...accomadating...enough said....Third...breakfast was no frills but eggs, freshly chopped veggies...hot tortillas, coffee, fresh fruit...very very nice..and the lady who prepares, was super nice....the room was comfortable, clean...yes it is an old place and even the keys are like they came from a castle, but this is the charm about Casa Indigo...Lastly, the price is unheard of, for this location...at least half of what any other place goes for...we spent 2 nights and wish we could have spent another, as San Cristobel has a magical feel and is so different from any other place we have visited in Mexico!