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Tru By Hilton San Antonio Downtown Riverwalk

2.5 star property

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Photo gallery for Tru By Hilton San Antonio Downtown Riverwalk

Snack bar
Outdoor pool
Lobby
Point of interest
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
901 E Houston St, San Antonio, TX, 78205
  • Alamo
    ‪5 min walk‬
  • River Walk
    ‪7 min walk‬
  • Alamodome
    ‪17 min walk‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds

  • 231 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing)

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

  • 231 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Bathtub (Hearing)

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 231 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

  • 231 sq ft
  • Sleeps 4
  • 2 Queen Beds

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  • Free WiFi
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$110 nightly
The price is $110 total
includes taxes & fees
Hampton Inn San Antonio-Downtown (River Walk)

About this property

Tru By Hilton San Antonio Downtown Riverwalk

Hotel in Downtown San Antonio
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business center, valet parking, and coffee/tea in a common area. Weekly housekeeping is available.
Tru By Hilton San Antonio Downtown Riverwalk offers 95 air-conditioned accommodations with safes and complimentary weekday newspapers. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Tru By Hilton San Antonio Downtown Riverwalk features an outdoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center. This family-friendly hotel also offers an arcade/game room, multilingual staff, and coffee/tea in a common area. Parking is available onsite for a surcharge.

Tru By Hilton San Antonio Downtown Riverwalk is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Foosball table
  • Games
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Outdoor entertainment area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Children under 18 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton San Antonio Downtown Riverwalk Hotel
Tru Hilton Riverwalk Hotel
Tru Hilton San Antonio Downtown Riverwalk
Tru Hilton Riverwalk
Tru By Hilton San Antonio Downtown Riverwalk Hotel
Tru By Hilton San Antonio Downtown Riverwalk San Antonio
Tru By Hilton San Antonio Downtown Riverwalk Hotel San Antonio

Tru By Hilton San Antonio Downtown Riverwalk Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 487 out of 1001 reviews
Rating 8 - Good. 209 out of 1001 reviews
Rating 6 - Okay. 137 out of 1001 reviews
Rating 4 - Poor. 77 out of 1001 reviews
Rating 2 - Terrible. 91 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Kerry

Disliked: Staff & service
No room service during entire stay. Vehichle delivered from vallet service with excessive bird feces.
Stayed 3 nights in Mar 2025

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, clean rooms, pretty good breakfast.!!.
Stayed 1 night in Mar 2025

10/10 Excellent

Alfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location of the hotel. Very close to riverwalk and walkable to other hot spots downtown. Also, the staff was friendly and helpful. Rooms are also very clean and well kept up with. Very satisfied overall
Stayed 2 nights in Mar 2025

10/10 Excellent

Izamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Mar 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

2/10 Terrible

jonathan

Traveled with family

Hilton would be ashamed to have their name on this

Room and hotel was filthy. There was no parking lot and the staff parks across the street in the only available public parking streetside. I asked the staff where I can park and they told me I should pay 40$ a night to valet and I’d have a guarantee spot on the public street. Ludicrous! The pool was filthy. It had food wrappers and trash throughout. The breakfast was less than sub par. Barely continental. I got this hotel for a couple reasons. It was close to the Riverwalk so I didn’t want to have to pay for parking and the second reason is because I saw that it was a Hilton Sponsored hotel so I expected better all the way around. Quality, service, the little extra. But the red roof, days inn, and La Quinta has better reviews, and their own parking lot. I ended up paying over 80$ just to park for the day and overnight. I can also say that the 4 surrounding hotels all had parking lots for their patrons. I’m completely dissatisfied with this stay and it will have an affect on me continuing my business with Hotels.com moving forward.
Stayed 1 night in Mar 2025

6/10 Okay

Kapil

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Amber

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Uncertainty

It was enjoyable and semi relaxing. We had constant knocking or disturbances at our door late at night because parents can’t control their children. The hotel staff desk lady was great but then their was an issue that I’m still dealing with about being charged for something that no one knows or is trying to find out why I am being charged for. Other than that. It was good. May or may not chose to stay their again.
Stayed 1 night in Mar 2025

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that this property was walkable to almost all the downtown San Antonio attractions. The standard rooms were very big. I didn’t like how the property didn’t offer free parking.
Stayed 1 night in Mar 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please be aware that this hotel does NOT HAVE PARKING, you would need to pay valet or park on parking site that are very expensive. It’s best to find better hotels that include parking for the same price.
Stayed 1 night in Mar 2025

2/10 Terrible

Rowynn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia Review – ⭐ 1 Star 🚨 DO NOT STAY at Tru by Hilton San Antonio Riverwalk – Worst Hotel Experience Ever 🚨 I expected Hilton quality but got filthy conditions, broken amenities, and dishonest staff. Major Issues: ❌ Room in disrepair – Hole in the wall, peeling paint, and a flooding bathroom that leaked into the bedroom. ❌ Broken amenities – Phone didn’t work, making it impossible to call the front desk. Laundry machines were broken—one left lint all over my clothes, and another had melted rubber bands in the dryer. ❌ Misleading breakfast – Advertised bagels, bacon, and fresh fruit, but there were none. The fruit they had was rotting, and eggs were ice cold. ❌ Rude & dishonest staff – Gaslit me, lied about refunds, and sent an aggressive text misgendering me. ❌ Unsafe environment – Children ran wild at midnight, banging on doors & throwing tampons at guests. Staff refused to stop it and instead accused my partner of being the problem. ❌ Expedia calls ignored – Hotel refused to answer Expedia’s refund request and falsely claimed they spoke to me. Expedia, why do you allow hotels like this? This place is a scam, and I want my refund. #HiltonFail #ExpediaFail #TravelFail #BadHotel #TruByHilton
Stayed 3 nights in Mar 2025

4/10 Poor

WILLIAM

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lots of mechanical noise; floors are LVT and seemed too sticky, very loud A/C unit
Stayed 2 nights in Mar 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable room. Good complimentary breakfast. Hotel is walkable to the Alamo and Riverwalk
Stayed 2 nights in Mar 2025

10/10 Excellent

Barry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always. Clean, simple, comfortable
Stayed 1 night in Mar 2025

6/10 Okay

Shaila

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is situated in an excellent location, making it convenient for access to nearby attractions and amenities. The staff members were friendly and attentive, providing a warm welcome during our stay. However, we found the beds to be quite firm, which may not be to everyone's preference for a comfortable night's sleep. Additionally, the door to our room had a noticeable gap around it, allowing a significant amount of light from the hallway to seep in, which was distracting during the night.
Stayed 1 night in Mar 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

The front desk worker (Kandi) was amazing. Would definitely stay here again solely based off of that interaction alone.
Stayed 1 night in Mar 2025

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I recently stayed at a Tru by Hilton property and was disappointed with the cleanliness standards. The room had a musty odor, and the bathroom fixtures appeared unclean. Additionally, common areas like the lobby and hallways were not well-maintained. This experience did not meet my expectations for the Hilton brand.
Stayed 2 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very respectful and attentive to my requests. There is excellent staff working there. I engaged them all. Your maids were all attentive to the customers. Just great. My number one place to stay in San Antonio. Daniel
Stayed 4 nights in Feb 2025

10/10 Excellent

kesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside is there is not much parking at the location. You will have to pay for valet
Stayed 1 night in Feb 2025

2/10 Terrible

TOBECHI

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Matt

Stayed 2 nights in Feb 2025

8/10 Good

Mai, tucson

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Arica

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The mattress sits on a large wooden frame and that was filthy. Crumbs all over it. You have to pay 40 dollars for parking or park around the block or under the bridge which they didn’t recommend because of break ins. Homeless people are everywhere where by the location so don’t recommend for women traveling by themselves.
Stayed 1 night in Feb 2025