Pros:
The staff was friendly, the property was in a good location (even though it wasn't right by the river), the silverware was spotless, and the rooms looked modern.
Cons: All that incorrect information!
1. The parking issue: Their listing says they have on-site parking for a fee. There was NO on-site parking whatsoever!
2. They claimed they have a valet parking. Well, that wasn't the case either! They may be able to accommodate a valet parking only if you arrive there and register your car with them before 9 pm!!
3. They DO NOT even have a curve to offload your bags, either. Small close-by short-term parking is always taken (one car is their own).
You have to look around for parking downtown, then carry all your bags to the hotel. The whole check-in experience was EXTREMELY inconvenient and a total dealbreaker.
4. They claimed they have housekeeping 'per request' on their listing. Well, this wasn't true either. That's actually only the case if you stay for more than 7 days. Otherwise, it's like ~$150! Another deal-breaker for me.
5. As a 'VIP' facility, I was promised three things: room upgrade, late checkout, and drink vouchers. None was granted.
6. Wished windows were 2-layer since it's downtown and very loud since early morning.
7. Some beyond-easy-fix issues, like an overhead lamp (over the bed) and garbage disposal, were broken.