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SureStay Plus by Best Western San Antonio Airport

2.5 star property

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Photo gallery for SureStay Plus by Best Western San Antonio Airport

Property amenity
Lobby
Exterior
BBQ/picnic area
Egyptian cotton sheets, down comforters, blackout drapes

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Pool
  • Parking available
  • Housekeeping
  • Breakfast included
  • Gym

Explore the area

Map
11355 San Pedro Ave, San Antonio, TX, 78216
  • North Star Mall
    ‪3 min drive‬
  • San Antonio Zoo and Aquarium
    ‪7 min drive‬
  • USAA Corporate Office Headquarters
    ‪11 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Combined shower/tub, deep soaking tub, hydromassage showerhead

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Combined shower/tub, deep soaking tub, hydromassage showerhead

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 120 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $75 total
includes taxes & fees
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About this property

SureStay Plus by Best Western San Antonio Airport

Hotel in Uptown
This hotel features an outdoor pool, a health club, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
SureStay Plus by Best Western San Antonio Airport offers 61 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature Egyptian cotton sheets and down comforters. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a health club.
SureStay Plus by Best Western San Antonio Airport features an outdoor pool and a health club. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

A 24-hour business center is on site. This San Antonio hotel also offers barbecue grills, coffee/tea in a common area, and complimentary newspapers in the lobby. Guests can use the health club at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges USD 2.50 for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of USD 2.50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Pool access available from 10 AM to 9 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SureStay Plus Hotel Best Western San Antonio Airport
SureStay Plus Best Western San Antonio Airport
Super 8 San Antonio Airport
Surestay Plus By Best Antonio
SureStay Plus by Best Western San Antonio Airport Hotel
SureStay Plus Hotel by Best Western San Antonio Airport
SureStay Plus Hotel By Best Western San Antonio North 281 N
SureStay Plus by Best Western San Antonio Airport San Antonio

SureStay Plus by Best Western San Antonio Airport Reviews

Reviews

6.8
Rating 10 - Excellent. 312 out of 1005 reviews
Rating 8 - Good. 223 out of 1005 reviews
Rating 6 - Okay. 172 out of 1005 reviews
Rating 4 - Poor. 121 out of 1005 reviews
Rating 2 - Terrible. 177 out of 1005 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Neil

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was hot most of the time the refrigerator did not work. The bed was uncomfortable. The place was not maintain well. The worst thing was that lady required $100 deposit when I was already paying $100 for the room which was an excusable, and she just did not understand much but don’t positive it was somewhere to stay, but it was probably the worst experience I’ve ever had at a hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel

Stayed 3 nights in Feb 2025

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Jacqueline, Laredo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Reynaldo

Stayed 6 nights in Feb 2025

10/10 Excellent

Reynaldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Brandon, Grandbay

Stayed 1 night in Feb 2025

2/10 Terrible

Elyssa Raeann

Stayed 1 night in Feb 2025

6/10 Okay

Kristen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
I would suggest finding another property around this area. The workers here are unhelpful, and dismissive. It's a bed, but those can be found at any other facility.
Stayed 2 nights in Feb 2025

2/10 Terrible

Johnny

Disliked: Staff & service
Stayed 1 night in Feb 2025

6/10 Okay

Elisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and looked professional. Strong water pressure. No allergens. Had fridge, hair dryer, shampoo & conditioner, alarm clock, TV (thought didn't turn on), ice machine nearby, free fresh continental breakfast 7am to 9am, no crackheads or thieves in or around; highways across the street; quiet; clean bedding; strong AC; clean pool; felt safe. 5m from airport. 15m from Sam Houston Army Base. About 25m from downtown & 18 public prestine pickleball courts. About 5m from LifeTime 281 gym. A lot of places to eat nearby. 24/7 attendant so don't know why expedia reporting no late check-ins. Great value! Would def stay here again!
Stayed 2 nights in Feb 2025

8/10 Good

Schariz

Liked: Cleanliness, staff & service, property conditions & facilities
It's a cheap place to stay, nothing really to write home about, there was not much close to do, you definately need a car, but in saying that, the staff are great and the room was clean and the bed was comfortable.
Stayed 9 nights in Jan 2025

10/10 Excellent

RODRIGO, mc allen

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jan 2025

6/10 Okay

Christina

Stayed 2 nights in Nov 2024

2/10 Terrible

Alexander, San Ramon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely do not recommend. Granted, this is a cheap hotel, and a chain at that - but the degree of corner cutting I witnessed has ensured I never return. Staff did not seem to understand the check in process. Woke me up AFTER I had already gone to my room and laid down to rest after a 12 hour flight to try and tell me my card was declined… when I had paid in advance a week prior through Expedia! When I asked what they wanted me to do, not even they knew. And that was just the beginning. Was lovely to turn on the light in my room to see a cockroach sitting by my feet. The towels were coarse and rough to the touch. Was the management too cheap for fabric softener? The fridge didn’t work. The breakfast served each day is always identical - scrambled eggs and sausage patties - when it is served at all. On one instance I came out at 6 am, and asked about the hot food, to be told it would be out in an hour. I came back at 7, different staff member, who just shrugged and said they must be out of it. Would it really kill the owners budget to offer a little variety? Some cheap pancakes, waffles or bacon, just to break up the monotony? The orange and cranberry juice tasted watered down. The milk had a strange aftertaste I can’t quite explain, but may have been on the verge of souring. There were loud parties going on at the building across the way that lasted until past two in the morning, and a constant tapping sound in the room. Avoid, avoid, avoid!
Stayed 5 nights in Jan 2025

10/10 Excellent

Samuel

Stayed 1 night in Dec 2024

10/10 Excellent

Jerold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

oskar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2024

6/10 Okay

Tamiko Freda, ROCHESTER

Liked: Staff & service
Disliked: Amenities
Upon my initial room inspection I realized that my microwave was missing, which the hotel staff promptly brought not long after my arrival. I found a variety of stains on the walls, upholstery, linens etc. Heavy marijuana smoke from my neighbors room kept seeping into my "non-smoking" room. I found two cockroaches running around the toilet when I went to use the bathroom. The hotel is located in an industrial area not far from the airport. Within driving distance of area shops and restaurants. Limited breakfast selection. Desk staff and cleaning staff were helpful and polite. Be sure to check the windows, I was located on the first floor. Mine was unlocked and open with the window screen missing. Occasionally you'll hear a plane fly overhead.
Stayed 8 nights in Dec 2024

10/10 Excellent

Donell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024