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The Westin San Antonio North

4.0 star property

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Photo gallery for The Westin San Antonio North

Indoor pool, outdoor pool
Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk
Exterior
Daily buffet breakfast (USD 18.95 per person)
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar

Explore the area

Map
9821 Colonnade Blvd, San Antonio, TX, 78230
  • USAA Corporate Office Headquarters
    ‪2 min drive‬
  • The Shops of La Cantera
    ‪7 min drive‬
  • Six Flags Fiesta Texas
    ‪8 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds

8.8 out of 10
Excellent
(74 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed with Sofa bed

Executive Room, 1 King Bed with Sofa bed | Living area | 42-inch LCD TV with cable channels, TV

Executive Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(17 reviews)
  • 410 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(102 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin San Antonio North

Hotel in Vance Jackson
An indoor pool, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
The Westin San Antonio North offers 326 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool and an outdoor pool, The Westin San Antonio North provides a hot tub and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

A 24-hour business center is on site. Event facilities measuring 24979 square feet (2321 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

The Westin San Antonio North is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Bolo's - This restaurant serves breakfast and lunch.
Lobby Bar - Onsite lobby lounge. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10.83 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 18.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bolo's
  • Lobby Bar

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 24,979 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • In a state park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Grab bar in bathtub (36 inches high)
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1984
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay
  • Destination fee: USD 0.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.95 per person
  • Self parking fee: USD 10.83 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Hotel Omni San Antonio
Omni Hotel Colonnade
Omni Hotel Colonnade San Antonio
Omni Hotel San Antonio Colonnade
Omni San Antonio
Omni San Antonio Colonnade
Omni San Antonio Hotel
Omni San Antonio Hotel Colonnade
San Antonio Colonnade
San Antonio Omni Colonnade Hotel
Omni Colonnade
The Westin Antonio Antonio
San Antonio Colonnade Hotel
The Westin San Antonio North Hotel
Omni San Antonio Hotel at the Colonnade
The Westin San Antonio North San Antonio
The Westin San Antonio North Hotel San Antonio

The Westin San Antonio North Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 620 out of 1004 reviews
Rating 8 - Good. 162 out of 1004 reviews
Rating 6 - Okay. 108 out of 1004 reviews
Rating 4 - Poor. 53 out of 1004 reviews
Rating 2 - Terrible. 61 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Geeta

Liked: Cleanliness, property conditions & facilities
Rooms were not ready for checking in even at 5 pm. Front desk staff can be more cordial.
Stayed 1 night in Mar 2025

10/10 Excellent

Alfredo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Aaron

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Guillermo, Mcallen,

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting old but still good enough to stay in
Stayed 3 nights in Mar 2025

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Cesar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Mykisha

Stayed 1 night in Mar 2025

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities
Outdated rooms with poor ventilation . Our room had Old dark carpet which left me skeptical about walking on it barefoot. Was expecting more from a highly name hotel.
Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
The mattress had a massive dip in the middle and every time we laid down we would go toward the middle. Mini fridge didn't work
Stayed 2 nights in Mar 2025

6/10 Okay

Ali

Traveled with family
Liked: Amenities
Old
Stayed 1 night in Mar 2025

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Westin so little they can do to disappoint me. This property seemed a little bit older and in need of tlc aesthetically in for me, miscellaneous places places, also miscellaneous things out of order, but the overall Westin feel was there that I know and love
Stayed 2 nights in Mar 2025

10/10 Excellent

Rosalio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott Never disappoint us amazing service always clean and secure
Stayed 2 nights in Mar 2025

2/10 Terrible

Natalie

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The water in the shower did not drain and the water spout was coming off of the wall. It was gross
Stayed 1 night in Mar 2025

10/10 Excellent

Esequiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Marcus

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very polite and helpful. However, the hotel appears to be in economy mode. The entrance fountain was not working. Room amenities do not appear to be cared for. Bathroon sink, was leaking from the faucet. The fridge was not cold. Housekeeping did not clean and make up the room despite that we did not signal the door tag to "not disturb". I snagged a thorn in my foot from walking on the carpet. Could have came from my own sho but based on the care from the housekeepers, not sure if that was there before. If it were not for the polite staff, my review would be harsh. Staff needs a better maintained facility
Stayed 3 nights in Mar 2025

10/10 Excellent

Joseph

Traveled with family and small children
N/a
Stayed 1 night in Mar 2025

8/10 Good

gino

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slow check in. One agent at 4pm. No free wifi. 9.95 a day if you chose to use it. Plenty of parking. Clean rooms. Nice, cleanly atmosphere.
Stayed 1 night in Mar 2025

8/10 Good

JOSE, MIDLAND

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the service at the bar was great the drinks were priced higher that normal. The breakfast at 9:00am was cold but the coffee was great. As far as the staff at breakfast they were great . Used to a softer pillow. Will defenatly stay again but will bring my pillow next time.
Stayed 2 nights in Mar 2025

4/10 Poor

Kimberly

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Old Friend Aged Sadly

Ten years ago, this hotel was a destination for our family. Great staff, great location and two beautiful pools. My husband and I loved the sauna and the gym and we all enjoyed the indulgence of late meals poolside or early mornings via room service before a trip to a local theme park. Now, the planters are empty of flowers, the fountain is dry and the rooms are worn, dark, tired and, frankly, dirty. I was hoping for a middle-age renaissance with the rebranding of this former Omni to a Westin, but, no. Even the mini-fridge is bare in the non-ACed gym. For a visitor over time, the experience was sad. I did enjoy the upgraded bed and bedding but was awakened each time the air kicked on in the middle of the night to noisily blow straight on me. Even room service was a vestige of its former self. When I called to order coffee service around 7:30 p.m. (the coffee shop closes in the afternoon), the person I spoke to was surprised at my request; telling me that he"...would have to brew 10 gallons" just to fulfill my request and that it would be "expensive". I did it anyway, but no trolley arrived, just a go-cup of coffee with a handful of Coffee Mate. Sigh. BTW, it is not my hair in the photo of the tub; it was there when we arrived.
Stayed 1 night in Mar 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Collin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very comfortable stay!
Stayed 1 night in Feb 2025

10/10 Excellent

Holmes

Stayed 1 night in Mar 2025

10/10 Excellent

Chelcea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025