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The Westin San Antonio North

4.0 star property

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Photo gallery for The Westin San Antonio North

Indoor pool, outdoor pool
Meeting facility
Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk
Exterior
Executive Room, 1 King Bed with Sofa bed | Living area | 42-inch LCD TV with cable channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar

Explore the area

Map
9821 Colonnade Blvd, San Antonio, TX, 78230
  • USAA Corporate Office Headquarters
    ‪5 min drive‬
  • The Shops of La Cantera
    ‪11 min drive‬
  • Six Flags Fiesta Texas
    ‪11 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed with Sofa bed

Executive Room, 1 King Bed with Sofa bed | Living area | 42-inch LCD TV with cable channels, TV

Executive Room, 1 King Bed with Sofa bed

  • 410 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

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4.1 out of 5, Very Good, (5032)
The price is $259
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$306 total
includes taxes & fees
Apr 26 - Apr 27
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About this property

The Westin San Antonio North

Hotel in Vance Jackson
An indoor pool, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
The Westin San Antonio North offers 326 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool and an outdoor pool, The Westin San Antonio North provides a hot tub and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

A 24-hour business center is on site. Event facilities measuring 24979 square feet (2321 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

The Westin San Antonio North is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Bolo's - This restaurant serves breakfast and lunch.
Lobby Bar - Onsite lobby lounge. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10.83 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 18.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bolo's
  • Lobby Bar

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 24,979 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • In a state park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Grab bar in bathtub (36 inches high)
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1984
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay
  • Destination fee: USD 0.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.95 per person
  • Self parking fee: USD 10.83 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Hotel Omni San Antonio
Omni Hotel Colonnade
Omni Hotel Colonnade San Antonio
Omni Hotel San Antonio Colonnade
Omni San Antonio
Omni San Antonio Colonnade
Omni San Antonio Hotel
Omni San Antonio Hotel Colonnade
San Antonio Colonnade
San Antonio Omni Colonnade Hotel
Omni Colonnade
The Westin Antonio Antonio
San Antonio Colonnade Hotel
The Westin San Antonio North Hotel
Omni San Antonio Hotel at the Colonnade
The Westin San Antonio North San Antonio
The Westin San Antonio North Hotel San Antonio

The Westin San Antonio North Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 618 out of 1003 reviews
Rating 8 - Good. 163 out of 1003 reviews
Rating 6 - Okay. 104 out of 1003 reviews
Rating 4 - Poor. 53 out of 1003 reviews
Rating 2 - Terrible. 65 out of 1003 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, will say again.
Stayed 1 night in Dec 2024

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Vilma

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe & quiet
Stayed 3 nights in Jan 2025

6/10 Okay

robert s

Liked: Cleanliness, amenities, property conditions & facilities
Called several times for room service with no answer.
Stayed 2 nights in Dec 2024

8/10 Good

RICKY MILO, Wethersfield

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2025

10/10 Excellent

Marcus

Stayed 3 nights in Dec 2024

6/10 Okay

Adriana

Stayed 1 night in Jan 2025

6/10 Okay

Rickey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice pool area, the rooms are a little dated but comfy. Very nice staff.
Stayed 1 night in Dec 2024

2/10 Terrible

Juan

Disliked: Property conditions & facilities
No trash bags in trash cans in room. Took for ever to get toilet paper. Bathroom floors had hair pu—- hair. They charged us room service never ordered it. And no spoons for the ice cream machine. Never told us we had to use our room card in the elevator to go to our room. The windows were dirty and there were dirty tissues on the floor by the elevator and never picked up for five days. Never will go back DIRTY
Stayed 4 nights in Dec 2024

2/10 Terrible

Ramon

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hallway and room had a bad smell. The carpets were dirty the shower was dirty, the A/C barely worked. The bed was worn out and uncomfortable. The breakfast was terrible! The sidewalks are all uneven and the parking lot has lots of pot holes. Definitely recommend staying somewhere else!
Stayed 3 nights in Dec 2024

6/10 Okay

Carolyn

Liked: Staff & service, amenities
Staff was wonderful. Atmosphere is out dated in room. Layout in bathroom is tight.
Stayed 1 night in Dec 2024

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Jesse

Disliked: Cleanliness, property conditions & facilities
HVAC didn’t work !! Sheets were stained !! Horrible experience !!

10/10 Excellent

Lewisk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 2 nights in Dec 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Heliodoro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for Family
The hotel is nice. Staff are patient and kind. The rooms are clean and spacious.
Stayed 2 nights in Dec 2024

4/10 Poor

michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Sad old hotel
Very old and tired hotel. An embarrassment to the Westin name
Stayed 5 nights in Dec 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Amazing rooms, awesome staff, great area
Stayed 2 nights in Dec 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a horrible experience staying at this hotel one night 12-21-2024 confirmation # 86503232 The first weird thing before I even got to my room was the charge of $10 for parking. Then I got to my room and had trouble with the internet. I was supposed to have an account. That whole system was not working. I tried to ring "Front Desk" and "Guest Services" from the room phone and all I got was a busy signal all night. I finally went down to the front desk and got it sorted out. I went to take a shower the next morning (Sunday 22nd) and was completely disgusted. It had not been cleaned and looked like blood all over it see pics. I packed my stuff (without shower) and left. I will never stay there again. I have stayed at that hotel many times over the years and so have my guests from out of town with no problems.
Stayed 1 night in Dec 2024

10/10 Excellent

Rebar

Stayed 1 night in Dec 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Jillian

Traveled with group
Liked: Staff & service, room comfort
A-
It was a nice place so the nice staff. The hotel is very old and not updated whatsoever so that wasn’t cool. It’s not very clean either. But other than that it was a nice stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Christifer, Melissa

Stayed 5 nights in Nov 2024

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends trip
The bed was fantastic and so was the service when we arrived at the hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Gonzalo

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024