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DoubleTree by Hilton San Antonio Airport

3.5 star property

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Photo gallery for DoubleTree by Hilton San Antonio Airport

View from room
View from room
Point of interest
Point of interest
Pillowtop beds, in-room safe, desk, laptop workspace

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Hot Tub
  • Breakfast available
  • Bar

Explore the area

Map
611 NW Loop 410, San Antonio, TX, 78216
  • North Star Mall
    ‪10 min walk‬
  • River Walk
    ‪11 min drive‬
  • Alamo
    ‪11 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, View

  • 347 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, View

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View

  • 347 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Mobillty/Hearing)

LCD TV, pay movies, MP3 dock

Studio Suite, 1 King Bed, Accessible (Mobillty/Hearing)

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • 347 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Accessible (Roll-In Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 Double Bed, Accessible (Roll-In Shower)

  • 300 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

LCD TV, pay movies, MP3 dock

Junior Suite, 1 King Bed with Sofa bed

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed, Accessible, Bathtub (Mobillty/Hearing)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 Double Bed, Accessible, Bathtub (Mobillty/Hearing)

  • 300 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • 347 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

DoubleTree by Hilton San Antonio Airport

3.5-star San Antonio hotel close to North Star Mall
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite.
DoubleTree by Hilton San Antonio Airport offers 384 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, DoubleTree by Hilton San Antonio Airport provides a hot tub and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and meeting rooms. Event facilities measuring 15995 square feet (1486 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and concierge services. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are complimentary for guests. Complimentary self parking is available on site.

DoubleTree by Hilton San Antonio Airport is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
DoubleTree by Hilton San Antonio Airport has a restaurant on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 3 mi
  • Free self parking on site
  • Valet parking on site (USD 15 per day)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 18.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Hot tub
  • Outdoor pool

Family friendly

  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (15,995 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 13 floors
  • Banquet hall
  • Built in 1981
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between noon and midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 18.95 per person
  • Valet parking fee: USD 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between noon and midnight
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Northstar
Hilton Northstar Hotel
Hilton Northstar Hotel San Antonio Airport
Hilton San Antonio Airport Northstar
Hilton San Antonio Airport Northstar Hotel
Hilton San Antonio Airport Hotel San Antonio

DoubleTree by Hilton San Antonio Airport Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 467 out of 1079 reviews
Rating 8 - Good. 262 out of 1079 reviews
Rating 6 - Okay. 160 out of 1079 reviews
Rating 4 - Poor. 93 out of 1079 reviews
Rating 2 - Terrible. 97 out of 1079 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness, staff & service
It's to old need a very good update
Stayed 1 night in Dec 2024

2/10 Terrible

Cecilia

Liked: Property conditions & facilities
👎
Stayed 2 nights in Dec 2024

4/10 Poor

Valerie

Traveled with family
My restroom fan didn’t work. It was like a sauna while trying to get ready for the day… hard to do when you’re sweating! I reported to front desk said someone would come fix. That didn’t happen. The next morning I went down again & they put the request on a note sheet. Bathrooms are the most used part of a room… it was never fixed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tamara, Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cookies are a nice touch!
Stayed 2 nights in Sep 2024

2/10 Terrible

Melanie

Disliked: Staff & service, property conditions & facilities
This hotel was horrible. The staff was not concerned about the guest at all. My friend and I decided to use the hotel shuttle before booking We asked about two different restaurants and taking a shuttle to riverwalk. We were informed the shuttle ran every 30 mins no problem. Upon booking and paying for my room there was also not a mention of a room deposit. After we checked in we were informed the shuttle ran every 15 mins but only in a 2 mile radius. After being highly disappointed that we could not shuttle downtown we decided to go to eat across the street the gentlemen behind the desk told us there was a roadhouse restraunt but it was not it was a longhorn. Prior to finishing dinner we called for the shuttle and for two hours the shuttle never came. We were left at the shopping center after everything had closed down by ourselves. Over 60 years old and just left in a strange town st a shopping center we called 4 or 5 times to find out where shuttle was and whomever that girl was kept saying B or V 6 I told you ..when I finally got her to tell me what that was it was the location at the airport to meet out shuttle. We were not at the airport we explained and the lady at the desk says then you told us wrong he's busy and he will get you when he can. That was 1 45 mins after dinner and 45 mins into the shopping center being closed. The shuttle never came for us and we ended up walking 2 Miles after 1am. Said free breakfast that was a lie
Stayed 1 night in Dec 2024

8/10 Good

Angel

Stayed 1 night in Dec 2024

8/10 Good

Bess

Liked: Cleanliness, staff & service, property conditions & facilities
my sister and I were in town due to the death of a family member. This was not a pleasure trip. The refrigerator in the room did not work and even after it was replaced did not keep things very cold. You could tell the hotel was dated, which did not really bother me. But older hotels if properly maintained can be a jewel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alyssa

Stayed 2 nights in Nov 2024

10/10 Excellent

Deborah, Fayetteville

Stayed 1 night in Nov 2024

10/10 Excellent

francis, Williston Park

Liked: Cleanliness, staff & service
as always excellent
Stayed 3 nights in Dec 2024

6/10 Okay

hortencia

Liked: Staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

Marisa

Traveled with family
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and they cleaned the room everyday. Many hotels you have to ask for clean towels and here they clean your room and give new towels.
Stayed 3 nights in Nov 2024

6/10 Okay

hortencia

Liked: Staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

alejandra

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Gerald, Hopedale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport.
Stayed 2 nights in Nov 2024

2/10 Terrible

DEAN

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
as a 20 year client of hilton, this was the worst stay i have ever had.
Stayed 2 nights in Nov 2024

10/10 Excellent

Edna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just wen arrive to the hotel, the reception say y you checkout late for hour you need to pay 50 dólar, he make me field bad about that
Stayed 1 night in Nov 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for families. Safe, clean
Clean, safe, comfortable and convenient
Stayed 1 night in Nov 2024

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

francis, Williston Park

Liked: Cleanliness, staff & service, property conditions & facilities
as always excellent performance
Stayed 3 nights in Nov 2024

4/10 Poor

Karina

It’s okay. There is nothing special for the price. Rooms are old and sheets smell old. There should at least be one bottle of water in the room for guest.
Stayed 1 night in Nov 2024

10/10 Excellent

Juana

Stayed 1 night in Oct 2024

10/10 Excellent

LABAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024