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Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection

4.5 star property

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Exterior
Lobby
Property amenity
Lobby
Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Bar

Explore the area

Map
18603 La Cantera Terrace, San Antonio, TX, 78256
  • The Rim Shopping Center
    ‪14 min walk‬
  • Six Flags Fiesta Texas
    ‪17 min walk‬
  • The Shops of La Cantera
    ‪3 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Junior Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Private pool

La Cantera Resort & Spa

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
4.4 out of 5, Excellent, (1000)
$328 nightly
The price was $446
The price is $328 total
includes taxes & fees
La Cantera Resort & Spa

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection

4.5-star aparthotel in La Cantera District
2 outdoor pools, a full-service spa, and an indoor pool are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness center, and a bar/lounge. Each apartment features free WiFi and free wired Internet, plus a pillowtop bed and an LCD TV with cable channels. An iPod dock, a coffee/tea maker, and free local calls are among the other amenities available to guests. Housekeeping is available on request.
Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection offers 163 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 42-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a hot tub, a steam room, and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. The aparthotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the aparthotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and a meeting room. Event facilities measuring 11000 square feet (1022 square meters) include a conference center. This Mediterranean aparthotel also offers a children's pool, a hot tub, and a fitness center. Onsite parking is available (surcharge).

Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection has a restaurant on site.

Languages

Arabic, English, French, Spanish

Property amenities

Pool/Spa

  • 10 treatment rooms
  • 2 outdoor pools
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Pool cabanas (surcharge)
  • Pool loungers
  • Prenatal massages
  • Sauna
  • Steam room
  • Swedish massages
  • Turkish bath

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Car recommended
  • Valet parking on site (USD 39 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool

Food and drink

  • Coffee/tea maker

Dining

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 12 to 30 for adults and USD 12 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed: USD 75 per night

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • TV in common areas

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Work spaces

  • 24-hour business center
  • Computer station
  • Conference center (11,000 square feet of space)
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of towels on request
  • Concierge services
  • Free local calls
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (on request)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Wedding services

Location highlights

  • In a shopping district
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping mall
  • Near the airport

Things to do

  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Outdoor tennis court
  • Yoga classes
  • Theme park nearby
  • Winery tours nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 163 units
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Garden
  • Housekeeping (on request)
  • Mediterranean architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: USD 125
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 20 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 75 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 29.50 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Hot tub access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 12 to 30 for adults, and USD 12 to 30 for children
  • Valet parking fee: USD 39 per night (in/out privileges)
  • Late check-out fee: USD 125 (subject to availability)
  • Housekeeping fee: USD 75 per day
  • Rollaway bed fee: USD 75 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Eilan Autograph Collection
Eilan Autograph Collection San Antonio
Eilan Hotel Resort Autograph Collection
Eilan Hotel Resort Autograph Collection San Antonio
Eilan Hotel Autograph Collection San Antonio
Eilan Hotel Autograph Collection
Eilan Hotel Spa San Antonio
Eilan Hotel Spa Autograph Collection
Eilan Hotel Resort Spa Autograph Collection
Eilan Hotel Spa Ascend Resort Collection
Bluegreen Vacations Eilan Hotel Spa Ascend Resort Collection

Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1000 reviews
Rating 8 - Good. 207 out of 1000 reviews
Rating 6 - Okay. 99 out of 1000 reviews
Rating 4 - Poor. 61 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Stayed 2 nights in Mar 2025

10/10 Excellent

Ben

Stayed 1 night in Feb 2025

8/10 Good

Eun Suh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym
Stayed 1 night in Feb 2025

10/10 Excellent

Stacie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Heidi

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Save your money...book SUPER 8

Looks fancy...might be...but sounds like someone is coming in to rape or kill you in your room when you stay here. room is super 8 quality clean...not a place i would take a kid for sure no little convenience place to buy snacks etc...and unless you wanna tip the valet everytime you leave they only have valet parking. staff is clearly not happy to be there. This is like flying american when you can fly Southwest...staff clearly gets treated like crap by management, owners so it just trickles down...dont waste your time or money. Stay at Super 8 I promise you will be happier and save money!
Stayed 1 night in Feb 2025

2/10 Terrible

carlos, Grapevine

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
We checked in Thursday mid-afternoon and promptly given our hotel pass key. We went to our assigned room only to discover the room was handicapped accessible, which I am not nor did I request. I tried calling the front desk from the hotel room but the cordless telephone was dead so I went to the front desk to request a non handicapped room. I was told “sorry, we are sold out and can’t provide any other accommodation”. I expressed my concern that the room given to me needs to be available for someone who really is handicapped but the clerk didn’t seem to be interested in resolving this matter. The room was incredibly dusty and the countertop on night stands and desk area had water glass stains from the previous guest. The bathroom shower was open concept for easy wheelchair accessibility which meant there was no shower curtain so when taking a shower, water is just splashing everywhere. No way to stop water from running all over the bathroom floor. Not even a floor mat was offered so you had to lay a towel on the floor so you wouldn’t slip and bust your rear end. Because it is a handicap shower, the shower head was a lot lower so you had to squat under the shower head. Then when I was taking a shower, I learned the attached soap dispenser was totally empty and had to use the small bar of soap that is provided to wash your hands at the sink. After showering, I was looking for a hook or towel rack to hang your towel but NOTHING is provided. NOT impressed with this hotel or staff
Stayed 2 nights in Feb 2025

4/10 Poor

Martha, Laredo

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
It's an overpriced hotel that offers nothing. Just a small room. They overcharge for your stay once you get there.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice. We went during the off season so it wasn’t very busy. We will definitely return. We did enjoy the spa. The Razul treatment is great for couples.
Stayed 1 night in Jan 2025

4/10 Poor

Richard

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The hotel itself is weird. 1. Its valet only. 2 they have this odd check in window where they say the room will be available "between 4 and 7" which is not published in advance. Check out is 10am, not 11. We asked for 11 and got it. So it's strange. It is just really dated and has an old feel to it despite this not being there very long. The front office staff were not exactly friendly. It's just a weird hotel all around. Area around it is also odd....like an apartment complex that is uninhabited. Bright spot is Piatti restaurant close by.
Stayed 1 night in Jan 2025

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Jacque

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
This was a quick spa day for our birthdays. The spa was wonderful. Hotel staff is great and the property is still in great shape. We stayed here a few times when it first opened up so I was interested to see if the hotel would looked dated but it does not.
Stayed 1 night in Jan 2025

10/10 Excellent

Anahi

Stayed 3 nights in Dec 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
It was a hidden gem
Stayed 2 nights in Dec 2024

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay!

I would definitely NOT recommend staying at this “hotel”. They charged an additional resort and mandatory valet parking fees when we checked in that were not part of the original price. They also would not clean our room, empty the trash or provide any type of turn-down service. When we called to ask why, they stated that they don’t provide that service and if we wanted the trash removed we should bag it and place it outside the room door on the main hallway. That is disgusting!!! They were kind enough to bring clean towels but only after we asked for them. I would definitely stay away from this hotel unless you don’t mind cleaning your own room and paying additional fees
Stayed 2 nights in Dec 2024

6/10 Okay

monica

Liked: Cleanliness, property conditions & facilities
They don’t have a restaurant or lobby bar open
Stayed 1 night in Dec 2024

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice.

Nice resort but the room was smaller than I like and had abed and a desk. The staff was great. I would prefer more of a resort feel. This is Christmas so maybe better in the summer.
Stayed 4 nights in Dec 2024

4/10 Poor

Cesar

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

Hotel degraded in quality of stay

The floor carpet was filthy. After 10 minutes of walking on floor in the room our white socks were black with dirt. We had to keep our shoes on in the room. One of the shower container shampoo/conditioner was completely empty. Was getting info on things to do in the city and there was no stationary or pens to write with. Only way to park was valet. 40 dlls per night. No self parking. Last time we were there it was a very pleasant experience. Not so much this time. Contemplating staying elsewhere next time
Stayed 2 nights in Dec 2024

4/10 Poor

Jennifer

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel has become a "self serve" operation so no house keeping, no bell man (my husband had back injury) Tons of valet who were friendly and helpful. Front desk was not and had an "oh well" that's our policy attitude. Restaurants in area are great and property is quiet. Bar at Sustenio was full but bar tendar had attitude and shewed everyone off during last half of game. What a shame. This use to be THE place to staycation.
Stayed 6 nights in Dec 2024

10/10 Excellent

Nohemi

Traveled with family
Liked: Cleanliness, property conditions & facilities
The stay was nice friendly staff nice rooms beautiful hotel parking isn't easy but vallet is your best option guys are excellent. Coffee shop is awesome we stayed at 8 floor missing ice machine but we went a floor down. Rooms do need a microwave tho we line to munch on popcorn had to go down to main floor for that. But other than that it's a great stay
Stayed 2 nights in Dec 2024

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities
Knew this hotel since we are locals and use to staycation here. Property is going down hill. Service from valet exceptional. Desk staff not helpful does not care. No cleaning service and was there a week! Had to beg for towels. Bar tender sustenio shewed people off at bar 9:00pm while NFL game was on. Had attitude. what a shame
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
The room itself was nice, but they don’t offer room service and tried to sell me a timeshare upon check-in. (I was walked over by front desk so there’s not an option). After a long day at work & traveling, that’s the LAST thing I want to deal with.
Stayed 1 night in Dec 2024

10/10 Excellent

Laurie

Business traveler
Liked: Cleanliness, room comfort
This hotel is gorgeous. Feels like you're in a European village when walking around the grounds. The pool area is fabulous, although the weather wasn't good for pool time. The room was so comfortable. Lots of nice touches, like wood shutters in the bathroom. surprising. Would definitely stay here again.
Stayed 1 night in Dec 2024