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DoubleTree by Hilton San Antonio Downtown

4.0 star property

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Photo gallery for DoubleTree by Hilton San Antonio Downtown

Exterior
Exterior
Coffee shop
Meeting facility
Front of property - evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Gym

Explore the area

Map
502 W. Cesar E. Chavez, San Antonio, TX, 78207
  • Market Square
    ‪6 min walk‬
  • River Walk
    ‪17 min walk‬
  • Alamo
    ‪2 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, Accessible, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Junior Suite, 1 King Bed

  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds

  • 330 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Balcony

Junior Suite, 1 King Bed, Non Smoking, Balcony | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Junior Suite, 1 King Bed, Non Smoking, Balcony

  • 358 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Game room

Riverwalk Plaza

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, (5174)
The price is $164
per night
includes taxes & fees
May 25 - May 26
Riverwalk Plaza

About this property

DoubleTree by Hilton San Antonio Downtown

4-star hotel in Vista Verde South
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Other amenities include a bar/lounge, a coffee shop/cafe, and WiFi in public areas. Change of bedsheets is available on request.
DoubleTree by Hilton San Antonio Downtown offers 249 accommodations with MP3 docking stations and coffee/tea makers. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and hair dryers.

This San Antonio hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
DoubleTree by Hilton San Antonio Downtown features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is available for a surcharge.

Event facilities measuring 9000 square feet (836 square meters) include conference space. This business-friendly hotel also offers a vending machine, a garden, and laundry facilities. Onsite parking is available (surcharge).

DoubleTree by Hilton San Antonio Downtown is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
So Frio - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per stay)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per stay)

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 30 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; USD 20 for adults and USD 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • So Frio

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)

Business services

  • 6 meeting rooms
  • 9,000 square feet of conference space

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1992
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 35.00
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 30.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 for adults and USD 13 for children
  • Fee for in-room wireless internet: USD 9.95 per stay (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per stay (rates may vary)
  • Covered self parking fee: USD 30 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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DoubleTree by Hilton San Antonio Downtown Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 506 out of 1003 reviews
Rating 8 - Good. 210 out of 1003 reviews
Rating 6 - Okay. 124 out of 1003 reviews
Rating 4 - Poor. 87 out of 1003 reviews
Rating 2 - Terrible. 76 out of 1003 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Brooks

Stayed 4 nights in Feb 2025

6/10 Okay

Brooks

Stayed 4 nights in Jan 2025

10/10 Excellent

Oziel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire alarm went off Sunday morning at checkout.
Stayed 2 nights in Jan 2025

6/10 Okay

Raul

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Weird experience

Water went off and fire alarm was on and was terrified
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I had a great stay!

My stay was great. John showed exceptional customer Service and was extremely helpful
Stayed 2 nights in Jan 2025

10/10 Excellent

Ildelfonso

Stayed 2 nights in Jan 2025

10/10 Excellent

Alyssa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Reginald, Lithonia

Liked: Cleanliness
It’s in a great location. My reservation was canceled. I experienced ice and snow from my departing city and for two days flights were canceled. I called 3 times to (Doubletree) to inform the staff. I did not want the hotel to be overbooked and I would not have a room. The paid reservation was listed as a “no show’ when I got to the hotel.
Stayed 4 nights in Jan 2025

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love staying here but it has changed front desk is always welcoming but this time I felt like my bedding wasn’t changed for the last people that were there
Stayed 1 night in Jan 2025

6/10 Okay

Brooks

Stayed 3 nights in Jan 2025

10/10 Excellent

Janeann

Traveled with family
Everything
Stayed 1 night in Jan 2025

10/10 Excellent

Angela

Stayed 1 night in Jan 2025

8/10 Good

Bryan

Stayed 1 night in Oct 2024

8/10 Good

Bryan

Traveled with pets, Traveled with family
Liked: Staff & service
Has been our go to for a while now. Beds are comfortable and clean. Areas around the hotel are a bit sketchy but nothing to worry about.

10/10 Excellent

Bryan

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Ana

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rakesh, Richmond

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Dec 2024

6/10 Okay

Jay

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Disgusting

The room was clean however we discovered a few huge yellow stains on our bedding. It was absolutely disgusting and so uncomfortable. That bedding should have never been there and someone should have known better than to allow it to remain on the bed. We didn’t even get a call from a manager or a discount of some sort for this disgusting situation. Very disappointing to say the least.
Stayed 2 nights in Dec 2024

6/10 Okay

Joe

Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great as always. Jose the shuttle driver is outstanding.
Stayed 2 nights in Dec 2024

2/10 Terrible

Mauricio

Disliked: Staff & service, property conditions & facilities
Poor service
Stayed 3 nights in Dec 2024

10/10 Excellent

DARYL, VILLA PARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 6 nights in Dec 2024

10/10 Excellent

Onedia

Traveled with partner
Very professional and patient
Stayed 2 nights in Dec 2024

6/10 Okay

Monica

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024