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Comfort Suites Alamo - Riverwalk

3.0 star property

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Photo gallery for Comfort Suites Alamo - Riverwalk

Interior
Pool
Property grounds
Property entrance
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Parking available
  • 24/7 front desk
  • Laundry
  • Pet friendly

Explore the area

Map
505 Live Oak Street, San Antonio, TX, 78202
  • Shops at Rivercenter
    ‪6 min walk‬
  • Alamo
    ‪11 min walk‬
  • Henry B. González Convention Center
    ‪11 min walk‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Desk, soundproofing, iron/ironing board, rollaway beds

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • 350 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Desk, soundproofing, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 350 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, soundproofing, iron/ironing board, rollaway beds

Suite, Multiple Beds, Accessible, Non Smoking

  • 350 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Desk, soundproofing, iron/ironing board, rollaway beds

Suite, 1 King Bed, Accessible, Non Smoking

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, soundproofing, iron/ironing board, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 350 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking | Desk, soundproofing, iron/ironing board, rollaway beds

Suite, Multiple Beds, Non Smoking

  • 350 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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  • Breakfast included
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The price is $152
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$208 total
includes taxes & fees
Mar 1 - Mar 2
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About this property

Comfort Suites Alamo - Riverwalk

3-star hotel in Downtown San Antonio
This hotel features a fitness center, a 24-hour business center, and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, coffee/tea in a common area, conference space, and laundry facilities are onsite.
Comfort Suites Alamo - Riverwalk offers 89 accommodations with DVD players and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. A complimentary manager's reception is offered on select days. Event facilities measuring 797 square feet (74 square meters) include conference space. This Mediterranean hotel also offers a fitness center, gift shops/newsstands, and coffee/tea in a common area. Limited onsite parking is available on a first-come, first-served basis (surcharge).
A complimentary manager's reception is offered on select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 797 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 5 floors
  • Built in 2009
  • Designated smoking areas
  • Fireplace in lobby
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered self parking fee: USD 20 per day (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place a credit or debit card authorization on bookings. No cash deposits accepted.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Alamo
Comfort Suites Alamo Hotel
Comfort Suites Alamo Hotel Riverwalk
Comfort Suites Alamo Riverwalk Hotel San Antonio
Comfort Suites Riverwalk
Comfort Suites Alamo/Riverwalk Hotel San Antonio
Comfort Suites San Antonio
Comfort Suites Alamo Riverwalk Hotel
Comfort Suites Alamo Riverwalk San Antonio
Comfort Suites Alamo Riverwalk
Comfort Suites Alamo - Riverwalk Hotel
Comfort Suites Alamo - Riverwalk San Antonio
Comfort Suites Alamo - Riverwalk Hotel San Antonio

Comfort Suites Alamo - Riverwalk Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 418 out of 1005 reviews
Rating 8 - Good. 280 out of 1005 reviews
Rating 6 - Okay. 129 out of 1005 reviews
Rating 4 - Poor. 92 out of 1005 reviews
Rating 2 - Terrible. 86 out of 1005 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jeff

Traveled with family
Liked: Staff & service, amenities
My family stayed for a Band competition. We have stayed here several times over the years. Its convenient to the almo dome and river walk. They are both in walkkng distance. We like the spacious rooms, comfortable beds, the morning breakfast, fitness, and pool/spa. The staff was friendly and accomadating. What we have come to see is the property needs some improvements. The furniture is breaking down. The couch/ sleep sofa is the same from 10 years ago and is sagging- needs replacing. We had to switch rooms three times. There were carpet stains and broken lights fixture in the other rooms. The third room we stayed in had stains in the ceiling a airconditioner that leaked onto the carpet and soaked the carpet the entire time we were there the bathroom tub/shower filled up when showering and took a long time to drain out. I did share this with the hotel front desk. They did write it all down. The pool and spa turned green when we were there and we were not able to use the pool area- Which we were wanting to do. The elevators did not work when We checked in and we had to carry all our belongings up the stairs to the third floor. They eventually got one elevator working but the second one never worked during our entire stay. Years past we didn't have any issues but this stay leaves us think about choosing a different hotel option. It definitely needs some updating. Overall our stay was ok.
Stayed 4 nights in Nov 2024

6/10 Okay

Jennifer

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Ronald

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfort unsuites!!
Put in room directly next to a night club!! Spotty wifi. Had to change room in middle of the night. My suggestion, no help from staff. New room had no phone. Request for 1 hour late check out was denied. Requested call from GM..NO FOLLOW-UP. Located next to freeway and parking was underneath said freeway..15$ per day to park. Lastly you may want to put an age lomit on waffle making. I watched a 6 year old drop the machine when trying to flip it..batter and machine everywhere..Making a mess for the guests and staff. Elevator not working for 1 day. 3rd floor guest..no compensation or apologies for inconvenience. Stairway unclean and smelly. I could go on...
Stayed 3 nights in Nov 2024

4/10 Poor

Tanya

Traveled with family
Disliked: Staff & service, property conditions & facilities
Would not recommend!
Our room was okay but our daughter’s room had a horrible moldy smell. There was a leak in the air conditioner and the carpet was all wet. Their tv also did not work. Despite repeated requests the staff did NOTHING! I would never recommend this hotel!
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This is a over priced hotel,
The location of this hotel is not safe, the room smelled like mildew, there were roaches in the restroom, the pillows smelled, the pool was green, the hot tub was broke, only one elevator worked. We spent a lot of money for this place and did not enjoy our stay. This place needs to correct it's listening, all is very false. Shameful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Reyes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
State Marching Band Finals
Great stay. Huge room. The customer service was excellent.
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend.
Very clean room and bathroom. Comfortable beds. Friendly and helpful staff.
Stayed 2 nights in Nov 2024

8/10 Good

Rachel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was broken though, but night front desk attendant was very friendly and helpful
Stayed 2 nights in Nov 2024

10/10 Excellent

Milton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Gabriela

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got charged a parking fee for two vehicles while waiting in the lobby a guy standing outside in the area. Got on my bed truck trying to steal what I had in the back of it but wasn’t successful since I had it locked. I experienced bed bug bites the lighting in the rooms weren’t the greatest either. Some staff were really nice.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a quiet place
Stayed 1 night in Nov 2024

10/10 Excellent

LeAnne

Liked: Staff & service
Stayed 2 nights in Nov 2024

6/10 Okay

bether

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There is a disco inches from this property that BLASTS club music until 2am fri sat sun. The hotel says they "can't do anything about it". They said their solution is to supply guests with ear plugs but unforch they were "out" during my stay. Lol. Only one elevator works. Strong mildew smells entire hotel entire city. Just outside hotel numerous homeless, one carrying a mechete, high on meth during my visit.
Stayed 5 nights in Nov 2024

6/10 Okay

Elizabeth

Traveled with group
Liked: Amenities, property conditions & facilities
On our second day, the breakfast area ran out of yogurt and cream cheese.
Stayed 2 nights in Nov 2024

2/10 Terrible

Cheryl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room and lobby smelled moldy. In hallway wallpaper was peeling off and there was mold on the wall behind the wallpaper.
Stayed 5 nights in Oct 2024

10/10 Excellent

ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the price! Breakfast staff Matilda was great and so were the front desk staff. I would definitely stay here again.
Stayed 1 night in Nov 2024

8/10 Good

Janett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair pricing close to strip
We went on a weekend Before Halloween and there there parties every where…walking distance to the river walk.
Stayed 1 night in Oct 2024

2/10 Terrible

Madison

Disliked: Staff & service, property conditions & facilities
Our first room was not even cleaned. The drawers to everything was open. There was hair on the bed that was no mine or my friends. The room smells terrible. We asked for another room and when we got to the room we asked the cleaning woman if the room was clean. She told us yes and opened the door for her to make a face and say that the room smells bad. This room smelled worse that the first. She with us there goes to start spraying smell good in the room. All in all wouldn’t recommend.
Stayed 1 night in Oct 2024

6/10 Okay

Kenrick

Stayed 3 nights in Oct 2024

4/10 Poor

Orlando

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was roaches in the Room and restroom and sheets had stains there were hairs on the pillows and sheets and hairs in the tub toilet had mold
Stayed 2 nights in Oct 2024

2/10 Terrible

Jeffrey, Vancouver

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When a property like Comfort Suites includes EV charging as one of their listed amenities don’t you think that they would have an obligation to keep those chargers in operating order? The EV chargers at this location have been non functional for years. How are they allowed to continue listing EV chargers if they have no intention of fixing them? People like my wife and I purposely book our stays at places with EV chargers and when they don’t work it causes us stress and difficulty. We feel as if we have been defrauded.
Stayed 3 nights in Oct 2024

6/10 Okay

Janice

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was a comfortable stay and everything in the room worked. The area around the hotel is not great but we had no issues. Our room was above the pools and it was very noisy until 12:30am on Thursday. Friday there was a large, raucous party in the yard behind the hotel with screeching motorcycles and loud music until 2:30am. The hotel is in a convenient location and the staff was always friendly and helpful so I might stay there again but I only give it average ratings because the rooms are just average the neighborhood is a little scary.
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

4/10 Poor

Louis

Business traveler
Liked: Cleanliness, staff & service
If you get a room facing the highway, be prepared for a loud evening. This seems to be a good extended stay hotel for the in-town construction worker, but not so much for business travel, Took 15 minutes for the water at 5:54AM to get hot, no place around the area to walk (or safe to walk) to for a coffee or a snack. Not a good business travel hotel.
Stayed 1 night in Oct 2024