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Hotel Casablanca

3.5 star property

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Photo gallery for Hotel Casablanca

Superior Room, Sea View | Down comforters, pillowtop beds, minibar, in-room safe
Terrace/patio
View from property
Lobby sitting area
Breakfast, lunch, dinner served; pool views

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
Av. Colombia con Av. Costa Rica N° 3-59, San Andrés, San Andres y Providencia, 880060
  • Spratt Bight Beach
    ‪2 min walk‬
  • Paintball San Andres
    ‪9 min walk‬
  • Coton Cay
    ‪10 min walk‬
  • San Andrés (ADZ-Gustavo Rojas Pinilla Intl.)
    ‪15 min walk‬

Room options

View all photos for Superior Room, Sea View

Superior Room, Sea View | Down comforters, pillowtop beds, minibar, in-room safe

Superior Room, Sea View

  • 258 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Bungalow

Bungalow | Down comforters, pillowtop beds, minibar, in-room safe

Bungalow

  • 614 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room

Standard Room | Down comforters, pillowtop beds, minibar, in-room safe

Standard Room

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Room With Sea View

Down comforters, pillowtop beds, minibar, in-room safe

Room With Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

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About this property

Hotel Casablanca

3.5-star San Andrés hotel steps from Spratt Bight Beach
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a rooftop terrace, and a coffee shop/cafe are onsite.
Hotel Casablanca offers 78 accommodations with minibars and safes. Pillowtop beds feature down comforters. 40-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This San Andrés hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Children under 10 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Business-related amenities at this 3.5-star property consist of a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 431 square feet (40 square meters) include conference space. This beach hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff.

Hotel Casablanca is a smoke-free property.

Tropical - This poolside buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Sea Watch Caffe - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Casablanca - This beach restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Mahi Mahi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
La Barcarola - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Casablanca
  • La Barcarola
  • Mahi Mahi
  • Sea Watch Caffe
  • Tropical

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 431 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Beach towels
  • Direct access to the beach
  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 1964
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: COP 200000
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out fee: COP 200000 (subject to availability)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 10 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Casablanca San Andres
Hotel Casablanca San Andres
Hotel Casablanca Hotel
Hotel Casablanca San Andrés
Hotel Casablanca Hotel San Andrés

Hotel Casablanca Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 404 out of 1000 reviews
Rating 8 - Good. 357 out of 1000 reviews
Rating 6 - Okay. 142 out of 1000 reviews
Rating 4 - Poor. 69 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hugo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very nice and friendly. The room was comfortable (nice bed), and the property was kept immaculate. Nice restaurants in the hotel and fantastic breakfast. Location is steps from the beach and located in the San Andres downtown area; convenient if you like to shop and party, but not so much if you are looking for peace and relaxation (if the latter, finding something in the San Luis area would be the way to go, but no property in that area will compare to this great hotel).
Stayed 5 nights in Nov 2024

2/10 Terrible

Edward

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first day at this hotel were not so great. I reserved 2 rooms with ocean view. (Room 316,416).The first one had a bad smell coming from the bathroom,at the end the hotel management couldn't fix the problem and my parents were given a different room,but without ocean view. The other room conditions were not so great neither ,no towels in the bathroom, safety box broken.our overall experience were cero.The food at restaurants were okay but service too slow.
Stayed 3 nights in Oct 2024

8/10 Good

Juan Fernando

Stayed 3 nights in Oct 2024

4/10 Poor

Jesse, Sarasota

Liked: Staff & service
Disliked: Cleanliness
The room was not as depicted in the Expedia app. Once there, poor construction and the constant smell of chemicals that can possibly affect one’s health. The beach and ocean were extremely dirty. No fish of marine life. It’s obvious that it had been disturbed preventing further development and growth. Don’t recommend going to the island let alone staying anywhere on the island. Totally not worth one’s time and money.
Stayed 3 nights in Oct 2024

10/10 Excellent

Pedro, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All super clean, great location and restaurants
Stayed 3 nights in Oct 2024

10/10 Excellent

Keith, Canton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location, great staff and wonderful room!
Stayed 5 nights in Sep 2024

8/10 Good

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot water not consistent. When ordering food, Room service is slow.
Stayed 4 nights in Sep 2024

4/10 Poor

Anne

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for an upgraded room that we didn’t get. Paid for an ocean view, king bed with an additional pullout couch and balcony. Didn’t get any of those. They couldn’t/wouldn’t compensate us at all. Was forced to share a bed with a male friend. Super uncomfortable.
Stayed 2 nights in Sep 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay me and my girlfriend loved it especially how quickly they got us in after we ditched another horrible hotel
Stayed 3 nights in Aug 2024

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 4 nights in Aug 2024

2/10 Terrible

Leland, Northbrook

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do yourself a favor and book somewhere else. hot water was broken. No hot showers. Toilets in 3 different rooms did not flush properly. Maintenance tried to fix the issue and flooded the bathroom with dirty toilet water and left it not cleaned, so disgusting. The listing showed a balcony, but the room with a balcony was an additional charge, so to get the room I booked, I had to pay an additional charge. We call that a crime where I am from. Management refused to compensate me for the lack of services, and charged me extra outside Expedia for my original booking. No clue why this hotel is on Expedia.
Stayed 5 nights in Aug 2024

2/10 Terrible

Jeraldine, Northbrook

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water for our stay. No compensation. Room photo was for a different room that required an up charge, so no balcony. Bait and switch. At dinner the server did not put in the order for my boyfriend. My meal arrived and I was finished with dinner before they started cooking his order so instead of a romantic dinner together, my boyfriend ate by himself while I sat and watched.
Stayed 2 nights in Aug 2024

8/10 Good

Philip A

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the food
Stayed 6 nights in Aug 2024

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and services!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jolman, brentwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the beach
Stayed 5 nights in Aug 2024

6/10 Okay

Phillip

Traveled with family
Liked: Cleanliness, amenities
Decent place to stay but overpriced
Stayed 1 night in Jul 2024

10/10 Excellent

Giovanni

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a gem! Wonderful time with our family and a beautiful time supported by an excellent staff!! Thank you to all folks, including front desk staff "Honey"! I would be honored to bring my family here once more!
Stayed 3 nights in Jul 2024

8/10 Good

Robinson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool close to early,air conditioning to cold,no iron in room!
Stayed 4 nights in Jul 2024

6/10 Okay

Carlos

Traveled with family
Liked: Staff & service, amenities
The rooms were not as advertised on Expedia. Initially, they tried to pass off a double bed as a king bed. While they eventually provided us with a room that had a king bed, it still did not match the Expedia listing, which included a balcony and a sofa bed as per room description photos. The room we received had neither a sofa nor a balcony. Aside from these issues, everything else was acceptable, and the staff were very nice, except for one manager who was a rude and blamed Expedia for the mistake.
Stayed 3 nights in Jul 2024

10/10 Excellent

John Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
People very helpful
Stayed 3 nights in Jul 2024

10/10 Excellent

Jhoana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness
Stayed 5 nights in Jun 2024

10/10 Excellent

Daniel, orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Greta highly recommend best hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Michael

Stayed 3 nights in Jul 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the only real criticism I'd say was that the maid service really just made the bed, i don't think they touched the bathroom at all. Other than that, for convienience it was hard to beat.
Stayed 4 nights in Jun 2024