2/10 Terrible
Geri L
Traveled with family
Dec 12, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT HAPPY!
I was very unhappy with the condition of this La Quinta. I have stayed at many before and they have always been clean and excellent. This one however was very dirty. I have pictures of how disgusting the bathroom was and I had to kill (step on) two bugs first thing in the bathroom. The tv in the bedroom didn’t work—only had volume no picture. Two towels and only one washcloth and there were three of us staying which they knew in advance. No bedding for couch so two of us had to share one of the beds. Table and coffee table had stuff on them that wasn’t cleaned off. Pool and hot tub were out of the building in a different building and it was 20-30 degrees out and no extra towels to even use them. I was there for a medical procedure for my daughter and we drove 8 hours to get there and was too exhausted to deals with the mess and was too late to make other accommodations. I went to front desk to turn in keys at 6am and asked for a receipt and he wouldn’t print one for me, said because I had booked through a third party. I have always gotten a printed receipt at every other hotel I’ve stayed at when I check out. I voiced how disappointed I was in the 11am when they checked the room. It is still being held at 9:00 pm. I would never stay there again nor recommend that particular La Quinta to anyone. PLEASE RELEASE MY $100-I already paid for the room.
Geri L
Stayed 1 night in Dec 2024