Ratings based on 973 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 22, 2024 on Expedia
by A verified traveler
Posted Apr 19, 2024 on Expedia
Very friendly staff
Comment from Hotel Management
Apr 21, 2024 by Customer Service, Hotel Management
Thanks for the fantastic review, Yesenia!It's excellent you had such an amazing stay at Hyatt Place Salt Lake City Airport! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!
by A verified traveler
Posted Apr 9, 2024 on Expedia
Comment from Hotel Management
Apr 11, 2024 by Customer Service, Hotel Management
Amber, it seems like your experience at the hotel didn't live up to your expectations. We regret that you didn't have an optimal stay and would greatly appreciate any specific feedback that could help us improve. A more delightful experience for our guests lies at the heart of our priorities, and your insights would be valuable.
by A verified traveler
Posted Apr 8, 2024 on Expedia
Our stay was just ok. Our room key was deactivated every night and we had to go to the front desk for 3 nights to reactivate it.
The front desk staff was rarely at their desk and we had to wait every time for someone to come to the desk and help us and they were not as friendly as they should have been. Breakfast was just ok. I would stay elsewhere next time.
Comment from Hotel Management
Apr 9, 2024 by Customer Service, Hotel Management
Mark, it's disheartening to read your comments about the challenges you faced with the room key and the wait you experienced at the front desk. Please rest assured that our team members strive to provide an efficient and friendly service. It's regrettable that your breakfast experience was just satisfactory. We understand your decision, but please know we would value the chance to deliver a far superior experience on a future visit.
by A verified traveler
Posted Apr 1, 2024 on Expedia
Very nice, overall excellent, could use more outlets by sink and left side of bed
Comment from Hotel Management
Apr 2, 2024 by Customer Service, Hotel Management
Lance, it's wonderful to hear you enjoyed your stay at Hyatt Place Salt Lake City Airport. Our team appreciates your feedback on the outlets and we'll take it into consideration as we continually strive to enhance guest satisfaction. We hope to welcome you back in the near future.
by A verified traveler from Las Vegas
Posted Mar 30, 2024 on Expedia
Friendly staff, free morning breakfast was always awesome. For EV drivers they offer complimentary charging as well.
Comment from Hotel Management
Mar 30, 2024 by Customer Service, Hotel Management
Robert, thank you for recognizing the warm service of our team members at Hyatt Place Salt Lake City Airport. Indeed, our daily complimentary breakfast and convenient amenities like the EV charging station, enhance our guest's stay. We are thrilled you enjoyed your time with us and we look forward to your next visit.
by A verified traveler from North Logan
Posted Mar 27, 2024 on Expedia
Such a good location. I feel safe. Close to a really good restaurant and i like the people
Comment from Hotel Management
Mar 27, 2024 by Customer Service, Hotel Management
Ann, we're thrilled to hear about your memorable experience at the Hyatt Place Salt Lake City Airport. It's wonderful to know you enjoyed our strategic location and our close proximity to nearby eateries. Your feedback about feeling safe and welcomed by our colleagues is noteworthy. We appreciate you taking the time to share your thoughts, and we're already looking forward to your next visit!
by A verified traveler
Posted Mar 25, 2024 on Expedia
Comment from Hotel Management
Mar 26, 2024 by Customer Service, Hotel Management
Elena, it's distressing to note that your stay didn't meet your expectations as implied by the rating. We would appreciate the chance to find out more about what might not have worked out for you, as we're continually striving to enhance our guests' experiences. Please consider sharing detailed feedback in the future. Thank you, and we hope to have the opportunity to serve you better next time.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Avoid this hotel! Dirty and run down. Felt unsafe. Moldy bathroom, terrible patchwork repairs. Very limited food options. Not worth the money.
Comment from Hotel Management
Mar 24, 2024 by Customer Service, Hotel Management
James, it's distressing to hear about your experience. We're genuinely sorry that you felt unsafe and encountered issues with cleanliness and repairs. We always aim to provide a comfortable environment and diverse food options for our guests. Thank you for bringing this to our attention, rest assured, your feedback will be passed along to our team members for evaluation and improvement.
by A verified traveler
Posted Mar 24, 2024 on Expedia
The breakfast in the morning was not desirable at all. Really had nothing, was told that the cook was in the hospital because of a sugar problem and didn't feel like cooking. No refund offered or even a discount. Should have a back up plan. Not what I paid for at all.
Comment from Hotel Management
Apr 2, 2024 by Customer Service, Hotel Management
Sophia, we're sorry to hear that the morning meal was not up to your expectations. Regrettably, we experienced an unexpected situation with our kitchen team member which led to limited options. We appreciate your feedback on implementing a back-up plan and will duly consider it. While we understand the experience may not have been as you expected, we do strive to ensure our guests always get value for their fare. Thank you for your feedback.