2/10 Terrible
Sherry, Black Diamond
Traveled with partner
Oct 11, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We have returned to this property twice a year for 4 years. When I booked this online I tried to get the main building due to accessible issues. They told us there was nothing available in the main building but the room would be on the main level. The room had ants in the bathroom, there was a loud hum that we did not realize how loud until we turned off the TV. The air conditioner sounded like a jet engine. The beds creeked loudly with any slight movement. We had to sleep in the middle or it felt like you were going to fall out.
We did not call the front desk because it was 11 at night and we were tired from our travels. When I told the front desk in the morning she knew about the hum as the furnace is next to the room. Her only response was we should have called to be moved. When we checked in we were told there was a tour group. Therefore we did not think something else would be available. And if something else was available why would you put someone in a room where you knew there was a noise issue. We will NOT be back.
Sherry
Stayed 1 night in Oct 2024