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Holiday Inn Express Saint John Harbour Side by IHG

4.0 star property

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Photo gallery for Holiday Inn Express Saint John Harbour Side by IHG

Indoor pool
Exterior
Exterior
Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, desk
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Gym

Explore the area

Map
400 Main Street, Saint John, NB, E2K4N5
  • Market Square
    ‪12 min walk‬
  • Harbour Station
    ‪15 min walk‬
  • Marco Polo Cruise Terminal
    ‪3 min drive‬
  • Saint John, NB (YSJ)
    ‪22 min drive‬

Room options

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed | 1 bedroom, premium bedding, down comforters, desk

Room, 1 Queen Bed with Sofa bed

  • 396 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, down comforters, desk

Standard Room, 2 Queen Beds

  • 396 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, desk

Suite, 1 King Bed

  • 396 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, Non Smoking

1 bedroom, premium bedding, down comforters, desk

Standard Room, Non Smoking

  • Sleeps 2
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Mobility, Roll In Shower)

1 bedroom, premium bedding, down comforters, desk

Standard Room, 1 Queen Bed, Mobility Accessible (Mobility, Roll In Shower)

  • 398 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, premium bedding, down comforters, desk

Standard Room, 1 Queen Bed

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Express Saint John Harbour Side by IHG

4-star hotel in North End
This smoke-free hotel features an indoor pool, a fitness center, and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Holiday Inn Express Saint John Harbour Side by IHG offers 94 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves.

This Saint John hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Holiday Inn Express Saint John Harbour Side by IHG provides a hot tub and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. Business-related amenities at this 4-star property consist of a business center and meeting rooms. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, laundry facilities, and dry cleaning/laundry services. Onsite self parking is complimentary.

Holiday Inn Express Saint John Harbour Side by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 20.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Holiday Inn Express Harbour Side
Holiday Inn Express Harbour Side Hotel
Holiday Inn Express Harbour Side Hotel Saint John
Holiday Inn Express Saint John Harbour Side
Holiday Inn Express Saint John Harbour Side Hotel
Inn Express Harbour Side

Holiday Inn Express Saint John Harbour Side by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 722 out of 1004 reviews
Rating 8 - Good. 219 out of 1004 reviews
Rating 6 - Okay. 36 out of 1004 reviews
Rating 4 - Poor. 17 out of 1004 reviews
Rating 2 - Terrible. 10 out of 1004 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Mar 2025

4/10 Poor

laura and dennis

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Paper thin walls. Very stuffy smelled like wet dog and mold. All the wallpaper peeling off walls
Stayed 1 night in Mar 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Clean beautiful room.
Stayed 1 night in Mar 2025

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Experience!

We had an amazing stay at the holiday inn! The beds were beyond comfortable, hottub and pool perfect, had so much to choose from at breakfast and when we ordered food in the concierge had plates and cutlery for us!
Stayed 1 night in Feb 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Updated rooms and lobby areas
Stayed 2 nights in Feb 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay, however, fire alarm got pulled in the middle of the night during our stay which was disruptive of course.
Stayed 3 nights in Jan 2025

6/10 Okay

Dan

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was blood on 2 of the 4 pillowcases
Stayed 1 night in Feb 2025

6/10 Okay

Nikolay

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
I got a room with the smell of cigarettes. Was so tired that even couldn’t go downstairs and ask for another room. Also, the AC didn’t work properly. The hotel is overrated
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a quiet night

The staff were absolutely wonderful, the breakfast was lovely as were the staff attending it. The hotel was clean and the room was beautiful. UNFORTUNATELY, we asked for a quiet room and were told we were given one. But in actuality we were put in between timbit hockey teams all on the same floor. There was a fight in the hallway between 2 drunk parents at 2am, I had to ask the family of 4 children under 5 who were staying beside us with both parents to stop screaming at 10pm as my 2 children were trying to sleep. The mother was less then friendly despite me asking very politely and she did confirm the number of children present and their ages as retaliation when I explained I had 2 children sleeping next door. I had to go back out at midnight and ask another family to keep their kids from screaming in the hallway and called the front desk at this point where the line just rang and rang and rang. Then at 230am the family upstairs started jumping up and down at which point I called the front desk for help again and they did answer. I think the staff were overworked in regards to settling people down. I think when you promise family a quiet night on a quiet floor, you should make sure the other families are warned when they check in if they are excessive they could be asked to leave. My husband and I slept for 3 hours, thankfully my kids slept soundly because we turned the white noise app up to loud on both of our phones and put on either side of them.
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentlemen at the front desk at approx 11:30 pm was extremely helpful and kind 5 stars for his amazing service
Stayed 1 night in Jan 2025

4/10 Poor

Hope

Stayed 1 night in Jan 2025

4/10 Poor

Catherine

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There is nearly no soundproofing - the floors are small, every room is near the elevator, the doors slam if you don’t hold them back. Our room was just ok cleanliness wise but there was a used q-tip on the floor near the beds.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff were very accommodating. They were able to give us the hospital rate even though I had booked through a third party. They also did not charge us for the second night when we decided to go home after an early discharge.
Stayed 2 nights in Jan 2025

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service
Pool was a little dated remember swinging there as a little kid. Hot tub had some chips out of it but really clean rooms good people working the counters
Stayed 1 night in Nov 2024

10/10 Excellent

Aleksandr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely return! I’ve stayed here six times, and it’s always been a great experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Amanda

Stayed 2 nights in Dec 2024

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location ,friendly staff
Stayed 1 night in Dec 2024

10/10 Excellent

Reg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I have stayed at the Holiday Inn Express several times. Of all the hotels in Saint John, it is my daughter's favorite (she's 5 years old). The breakfast is always good and the pool and hot tub are always a hit. For my wife and I, our favorite thing is the room itself. We both love that there are several places to hang coats (very favorable in winter) and lots of desk and "table/bench" space to keep luggage off the floor. We just stayed there from December 29-31 and we have already booked our room for March Break.
Stayed 2 nights in Dec 2024