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SureStay Plus Hotel by Best Western Rocklin

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Rocklin

Individually furnished, desk, laptop workspace, iron/ironing board
Individually furnished, desk, laptop workspace, iron/ironing board
Reception
Room amenity
Outdoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
4480 Rocklin Rd, Rocklin, CA, 95677
  • Sierra College
    ‪8 min walk‬
  • Golfland Sunsplash
    ‪3 min drive‬
  • Westfield Galleria at Roseville
    ‪4 min drive‬
  • Sacramento, CA (SMF-Sacramento Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 280 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 280 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar) | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 284.7 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Rocklin

Rocklin hotel walkable to Sierra College
Along with coffee/tea in a common area, this smoke-free hotel has a business center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a TV in a common area, and RV/bus/truck parking are onsite.
SureStay Plus Hotel by Best Western Rocklin offers 104 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Rocklin is a smoke-free property.

To-go breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • On-the-go breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (48 inch wide door)
  • Handrails in hallways (36 inches high)
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 20 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heritage Express Rocklin
SureStay Plus Hotel Best Western Rocklin
Heritage Inn Express
Heritage Hotel Express Rocklin
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Express
SureStay Plus Best Western Rocklin
Surestay Plus By Best Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel
SureStay Plus Hotel by Best Western Rocklin Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel Rocklin

SureStay Plus Hotel by Best Western Rocklin Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 368 out of 1000 reviews
Rating 8 - Good. 211 out of 1000 reviews
Rating 6 - Okay. 171 out of 1000 reviews
Rating 4 - Poor. 121 out of 1000 reviews
Rating 2 - Terrible. 129 out of 1000 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2025

8/10 Good

Ajay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2025

2/10 Terrible

Jordan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Smells like smoke and animal urine
Stayed 3 nights in Feb 2025

8/10 Good

vy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
I asked for late check out, 12pm, but housekeeping knocked at 11am and woke me up anyway. Terrible.
Stayed 1 night in Feb 2025

6/10 Okay

Michelle

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Young man at the front counter was especially nice and helpful
Stayed 1 night in Feb 2025

10/10 Excellent

angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First visit here

Stayed 1 night in Feb 2025

10/10 Excellent

mohammad

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Genevieve

Traveled with family
Disliked: Cleanliness, room comfort

If you need a place to sleep it's fine.

When entering the room the door would not open. The room had a awful odor. Wet bar refrigerator was very noisy. Bed was typical. Very noisy hotel from all the guests. Lobby was clean and check in and out process easy.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Megan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Inexpensive but not worth it

The elevator and hallway to our room smelled strongly of weed, the carpet in the room had visible stains. Lastly, there was a part of a staple or nail sticking up invetween the carpet and bathroom floor that stabbed my heel.
Stayed 1 night in Feb 2025

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean

Clean Hotel, had great breakfast downstairs.
Stayed 2 nights in Feb 2025

10/10 Excellent

iva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Charleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Clean Hotel

We stayed for two nights and enjoyed our stay. The hotel rooms were dated, but clean. Breakfast choices were numerous. Will stay again. Location and price
Stayed 2 nights in Feb 2025

6/10 Okay

Becky

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Phillip

Disliked: Property conditions & facilities
My rooms dead bolt didn't lock properly
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is going to be my last review of this property because I stay here roughly once a month, and if I keep giving these reviews they’re gonna raise their prices. Clean cheap and responsive staff.. exactly what I’m looking for when I’m on the road and self-employed
Stayed 2 nights in Feb 2025

4/10 Poor

Marianne

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Sure Stay Hotel

This was a very affordable motel but very run down.
Stayed 1 night in Feb 2025

6/10 Okay

MONICA

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Amir

Business traveler

Early Check In Fee, Really?

Other than some plumbing issues I hope they fix for the next guest, our stay was fine. The only thing that threw me off a bit was the early check-in fee of $30. I know I had the choice to decline and simply come back in a couple of hours after 3pm, but I knew that meant I wouldn't be able to check-in till 10pm or later. They had a room ready, so basically, the early check-in fee is a convenience tax. SureStay would be much better off making their customers feel good and appreciated and maybe getting 5 stars instead of 3.
Stayed 2 nights in Feb 2025

8/10 Good

Peggy, Modesto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk gut very nice. It was quiet and bed we got was pretty comfy, not the best but n9t the worst, probably a c
Stayed 1 night in Feb 2025

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Marjorie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good choice for the value. The towels were a little thin but they did the trick. No room cleaning during our two day stay. The blanket was very thin so we were cold the first night but the staff was happy to give us more blankets when we asked. We didn’t eat breakfast there but it looked like there were nice options. We would stay there again.
Stayed 2 nights in Feb 2025

8/10 Good

David

Stayed 1 night in Feb 2025

2/10 Terrible

Paul, Hemet

Liked: Staff & service
Disliked: Amenities
An ok place, walls paper thin. Noise from other guests was bad, Breakfast was the usual tasteless fare. An ok place nothing terrible, but also nothing outstanding.
Stayed 3 nights in Feb 2025