6/10 Okay
Steven
Traveled with partner
Apr 11, 2025
Stayed for one night for an anniversary celebration. Checked in to the room and it was dated. The information booklet was not updated as when we tried to order a sandwich from room service we were told no even though it’s stated in the info book. Took it up with the duty manager the next day and was told I should have received room service it was just that the manager that night couldn’t be bothered!! Wow what customer service!! When we asked for a gesture of good will was also told no!! Customer service is severely lacking here. I won’t be booking to stay here again which is unfortunate and would say to anyone thinking of booking to maybe look around for a place that actually values customers and their complaints.
Steven
Stayed 1 night in Apr 2025