Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar
*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
In addition to a full-service spa, Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar features a health club and a steam room. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access.
Business-related amenities at this 4-star property consist of a business center and a meeting room. This family-friendly hotel also offers a children's pool, spa services, and a terrace. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Complimentary self parking is available on site, along with a car charging station.
Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar has designated areas for smoking.
- Elevator
- Fitness facilities
- Number of bars/lounges - 1
- Full-service spa
- Lockers available
- 24-hour front desk
- Conference space
- Free breakfast
- Business center
- Express check-out
- Tours/ticket assistance
- Year Built - 1999
- Electric car charging station
- Free self parking
- Dry cleaning/laundry service
- Steam room
- Free WiFi
- Health club
- Babysitting or childcare (surcharge)
- Number of coffee shops/cafes - 1
- Children's pool
- Safe-deposit box at front desk
- Spa services on site
- Number of meeting rooms - 1
- Terrace
- Luggage storage
- Free buffet breakfast
- Hair salon
- ATM/banking
- Number of restaurants - 1
- Train station pickup (surcharge)
- Gift shops or newsstand
- Shopping on site
- Designated smoking areas
- Laundry facilities
- Vending machine
- Total number of rooms - 120
- Accessible airport shuttle
- Number of floors - 9
- Number of buildings/towers - 1
- Arcade/game room
- Wedding services
- Airport transportation (surcharge)
- Accessible train station shuttle
- Multilingual staff
Family Friendly Amenities
- Family property
- Free WiFi
- Free theme park shuttle
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Arcade/game room
- Playground on site
Room Amenities
Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar offers 120 air-conditioned accommodations with hair dryers. Flat-screen televisions come with satellite channels. This Rust hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
- Air conditioning
- Television
- Daily housekeeping
- Hypo-allergenic bedding available
- Phone
- Hair dryer
- Desk
- In-room childcare (surcharge)
- Satellite TV service
- Flat-panel TV
- Free WiFi
- TV size measurement: inch
- Towels provided
- Bedsheets provided
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Guests are offered a complimentary buffet breakfast.
Castillo - This buffet restaurant serves dinner only.
Buena Visa Club - Onsite bar. Open daily.
Spa Services
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
- Steam room in spa
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair accessible parking
Nearby Activities
Recreational amenities at the hotel include a health club, a steam room, and a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Playground on site
- Snowboarding nearby
- Bicycle rentals nearby
- Golfing nearby
- Bicycle rentals on site
- Mountain biking nearby
- Hiking/biking trails nearby
- Downhill skiing nearby
- Cross-country skiing nearby
- Scooter/moped rentals nearby
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 1.00 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: EUR 230.00 per vehicle (one-way, maximum occupancy 7)
- Pet fee: EUR 13.00 per pet, per night
- Service animals are exempt from fees
- Crib (infant bed) fee: EUR 18.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:30 PM
Check-in time ends at midnight
Check-out
Check-out time is 11 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are not conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Car not required
Staff wears personal protective equipment
Security system
Property follows guide to reopening vacation rentals (DTV & DFV - Germany)
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Individually-wrapped food options are not available
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are available for EUR 18.00 per night.
Pet Policy
- Pets allowed for an extra charge of EUR 13.00 per pet, per night
- Restrictions apply
- For more information contact the property at the number on the booking confirmation
- Service animals are welcome, and are exempt from fees
We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
A car is not required for transportation to and from this property.
Contactless check-out is available.
Hotel Names
- Castillo Alcazar
- Castillo Europa-Park
- Europa-Park Castillo
- Europa-Park Erlebnis-Resort Castillo Alcazar
- Europa-Park Erlebnis-Resort Castillo Alcazar Rust
- Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
- Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
- Hotel Alcazar Europa-Park
- Hotel Castillo Alcazar
- Hotel Castillo Alcazar Europa-Park
National Rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.
Hotel Reviews
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