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Grand Cosmos Resort Ruisui Hualien

5.0 star property

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Property amenity
Lobby
Exterior
Royal Villa | Premium bedding, down comforters, pillowtop beds, free minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

Map
No.368, Sec. 2, Wenquan Rd., Ruisui, Hualien County, 97841
  • Wuhe Mountain
    ‪4 min drive‬
  • Ruisui Ranch
    ‪5 min drive‬
  • Ruisui Hot Spring
    ‪5 min drive‬

Room options

View all photos for Pet Villa Quad Room

Pet Villa Quad Room | Premium bedding, down comforters, pillowtop beds, free minibar

Pet Villa Quad Room

  • 570 sq ft
  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Family Villa Garden Room

Premium bedding, down comforters, pillowtop beds, free minibar

Family Villa Garden Room

  • 646 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Mansion Family Quad Room for 2 people

Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Family Quad Room for 2 people

  • 893 sq ft
  • Resort view
  • Sleeps 3
  • 2 King Beds

View all photos for Family Villa Quad for 2 people

Premium bedding, down comforters, pillowtop beds, free minibar

Family Villa Quad for 2 people

  • 570 sq ft
  • Resort view
  • Sleeps 3
  • 2 King Beds

View all photos for Castle Family Quad for 2 people

Premium bedding, down comforters, pillowtop beds, free minibar

Castle Family Quad for 2 people

  • 646 sq ft
  • Resort view
  • Sleeps 3
  • 2 King Beds

View all photos for Mansion Grand Deluxe Quad Room

Mansion Grand Deluxe Quad Room | Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Grand Deluxe Quad Room

  • 1001 sq ft
  • Resort view
  • Sleeps 8
  • 3 King Beds

View all photos for Mansion Family Suite

Mansion Family Suite | Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Family Suite

  • 1066 sq ft
  • Resort view
  • Sleeps 10
  • 4 King Beds

View all photos for Mansion Family Quad Room

Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Family Quad Room

  • 893 sq ft
  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Mansion Deluxe Quad Room

Mansion Deluxe Quad Room | Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Deluxe Quad Room

  • 1001 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Mansion Superior Double Room

Mansion Superior Double Room | Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Superior Double Room

  • 431 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Castle Deluxe suite

Castle Deluxe suite | Premium bedding, down comforters, pillowtop beds, free minibar

Castle Deluxe suite

  • 1421 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Castle Family Suite

Castle Family Suite | Premium bedding, down comforters, pillowtop beds, free minibar

Castle Family Suite

  • 1421 sq ft
  • Resort view
  • Sleeps 6
  • 2 King Beds and 1 Twin Bunk Bed

View all photos for Castle Family Quad Room

Premium bedding, down comforters, pillowtop beds, free minibar

Castle Family Quad Room

  • 646 sq ft
  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Castle Superior Twin Room

Castle Superior Twin Room | Premium bedding, down comforters, pillowtop beds, free minibar

Castle Superior Twin Room

  • 538 sq ft
  • Resort view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Villa

Superior Villa | Premium bedding, down comforters, pillowtop beds, free minibar

Superior Villa

  • 893 sq ft
  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Castle Superior Double Room

Castle Superior Double Room | Premium bedding, down comforters, pillowtop beds, free minibar

Castle Superior Double Room

  • 538 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Villa Quad Room

Premium bedding, down comforters, pillowtop beds, free minibar

Family Villa Quad Room

  • 570 sq ft
  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Royal Villa

Royal Villa | Premium bedding, down comforters, pillowtop beds, free minibar

Royal Villa

  • 3240 sq ft
  • Resort view
  • Sleeps 8
  • 3 King Beds

View all photos for Premier Villa

Premier Villa | Premium bedding, down comforters, pillowtop beds, free minibar

Premier Villa

  • 3240 sq ft
  • Resort view
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Villa

Deluxe Villa | Premium bedding, down comforters, pillowtop beds, free minibar

Deluxe Villa

  • 1776 sq ft
  • Resort view
  • Sleeps 10
  • 4 King Beds

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About this property

Grand Cosmos Resort Ruisui Hualien

5-star Ruisui hotel close to Ruisui Hot Spring
3 restaurants, a full-service spa, and free water park access are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and free train station pick-up. Additionally, an indoor pool, 2 bars/lounges, and a fitness center are onsite.
Grand Cosmos Resort Ruisui Hualien offers 198 air-conditioned accommodations with free minibar items and minibars. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 49-inch LCD televisions come with cable channels. Bathrooms include bathrobes, bidets, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Hot springs, complimentary bicycles, and a complimentary water park with a lazy river and waterslides are featured at the hotel. An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include Thai massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). The ryokan bathing area is open from 7:00 AM to 10:00 PM. There are hot springs on site.

In addition to a full-service spa, Grand Cosmos Resort Ruisui Hualien features hot springs and a complimentary water park. Dining is available at one of the hotel's 3 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a business center and 5 meeting rooms. This luxury hotel also offers an indoor pool, a children's pool, and a fitness center. A train station pick-up service and a train station drop-off service are complimentary for guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Grand Cosmos Resort Ruisui Hualien is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
芳泉百匯 - Onsite buffet restaurant.
Prime Ome - Onsite steakhouse. Open daily.
美饌廣場 - Onsite restaurant. Open daily.
城堡音樂酒吧 - Onsite bar. Open daily.
Prime One Bar - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 11:00 AM to 5:00 PM
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants

Restaurants on site

  • Prime Ome
  • Prime One Bar
  • 城堡音樂酒吧
  • 美饌廣場
  • 芳泉百匯

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Books
  • Children's pool
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Hot springs
  • Indoor pool
  • Karaoke
  • Lazy river
  • Library
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free crib
  • Free water park access
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Lazy river
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot springs
  • Hydrotherapy
  • Manicures/pedicures
  • Public bath open from 7:00 AM - 10:00 PM
  • Public indoor mineral hot springs (onsen)
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Built in 2018
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Castle or Manor areas]
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.
Starting January 1, 2025, this property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 交觀業字第1508號

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grand Cosmos Resort Hualien
Grand Cosmos Ruisui Hualien
Grand Cosmos Hualien
Cosmos Ruisui Hualien Ruisui
Grand Cosmos Resort Ruisui Hualien Hotel
Grand Cosmos Resort Ruisui Hualien Ruisui
Grand Cosmos Resort Ruisui Hualien Hotel Ruisui

Grand Cosmos Resort Ruisui Hualien Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 105 out of 186 reviews
Rating 8 - Good. 61 out of 186 reviews
Rating 6 - Okay. 11 out of 186 reviews
Rating 4 - Poor. 5 out of 186 reviews
Rating 2 - Terrible. 4 out of 186 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A relaxing and full service resort
Stayed 3 nights in Apr 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for families
Wonderful stay for families with kids! Highly recommend a two night stay in order to use all the facilities.
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jul 2020

10/10 Excellent

YUNG CHIH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Need more cleaning maintenance Very friendly staff and environment for kids
Stayed 2 nights in Sep 2019

10/10 Excellent

Ting Kin Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自助餐很有水準！ 很讚！
Stayed 1 night in Oct 2024

10/10 Excellent

Chung-Hua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

SHIH LIANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

TZU LING

Stayed 1 night in Feb 2024

10/10 Excellent

Ching

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
瑞穗環境悠哉、是個放鬆好去處 旅館設施齊備、房間內泡湯池大、清潔程度優
Stayed 2 nights in Feb 2024

10/10 Excellent

KWAI CHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店特別的設施
家庭旅行加上有小朋友，是一間很好的選擇，酒店內的設施合一家大小。我個人比較喜歡有一個市集在酒店內給客人選擇自己喜歡的物品。
Stayed 1 night in Jan 2024

6/10 Okay

CHANG MAO

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
入住時，感覺不錯唯一敗筆就是退房時服務很差，因為是入住莊園離上下行李地方算遠，結果讓我們在外面苦等冷風收收，行李車也沒來在外面吃冷風吃的10幾分鐘，最後還是自己推著行李到大門口何其可惡，下次不會來了
Stayed 1 night in Jan 2024

10/10 Excellent

Jia Chun

Stayed 1 night in Dec 2023

10/10 Excellent

Cheng-Wei

Stayed 1 night in Dec 2023

10/10 Excellent

Chin-Chuan

Stayed 1 night in Oct 2023

10/10 Excellent

CHIEN JUI

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

LIHSUEH

Stayed 1 night in Sep 2023

10/10 Excellent

Tzu Ling

Liked: Amenities, property conditions & facilities
沒有、很好
Stayed 1 night in Sep 2023

10/10 Excellent

shing fung Dickson

Stayed 4 nights in Aug 2023

10/10 Excellent

春縈

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設施可再延長使用時間
Stayed 2 nights in Jul 2023

10/10 Excellent

VANESSA

Stayed 1 night in Jul 2023

8/10 Good

HSIENCHENG

Stayed 2 nights in Jul 2023

8/10 Good

HSI-YI

Stayed 1 night in Jun 2023

8/10 Good

Tsengju

Stayed 1 night in Apr 2023