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Mercure Rouen Centre Cathedrale

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Rouen Centre Cathedrale

Sports facility
Exterior
Minibar, in-room safe, blackout drapes, soundproofing
Exterior
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
7 rue Croix de Fer, Accès Parking via Rue des Arsins, Rouen, Seine-Maritime, 76000
  • Rue du Gros-Horloge
    2 min walk
  • Rouen Cathedral
    2 min walk
  • Rouen Christmas Market
    2 min walk
  • Rouen (URO-Rouen - Seine Valley)
    26 min drive

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Minibar, in-room safe, blackout drapes, soundproofing

Classic Double Room, 1 Double Bed

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | Minibar, in-room safe, blackout drapes, soundproofing

Classic Twin Room, 2 Twin Beds

  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Double Room, 1 Double Bed, Balcony, View

Privilege, Double Room, 1 Double Bed, Balcony | Minibar, in-room safe, blackout drapes, soundproofing

Privilege, Double Room, 1 Double Bed, Balcony, View

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed with Sofa bed

Minibar, in-room safe, blackout drapes, soundproofing

Classic Double Room, 1 Double Bed with Sofa bed

  • 215 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Double Room, Multiple Beds

Minibar, in-room safe, blackout drapes, soundproofing

Classic Double Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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Exterior

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Spa
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Free WiFi
Restaurant
4.8 out of 5, Exceptional, (470)
The price is $142
per night
$160 total
includes taxes & fees
Dec 7 - Dec 8
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About this property

Mercure Rouen Centre Cathedrale

4-star hotel in Rouen City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and self parking. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Mercure Rouen Centre Cathedrale offers 125 accommodations with minibars and safes. Satellite television is provided.

This Rouen hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Rouen hotel also offers a library, multilingual staff, and complimentary newspapers in the lobby. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Mercure Rouen Centre Cathedrale is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Mercure Rouen Centre Cathedrale has a restaurant on site.
Room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 18 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 10:00 AM for a fee: EUR 19.90 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Library
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g., directions)
For more details, please contact the property using the information on the booking confirmation

Access methods

Access code, staffed front desk, private entrance

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.90 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately EUR 19.90 per person
  • Self parking fee: EUR 18 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Cathedrale
Mercure Cathedrale Hotel
Mercure Cathedrale Hotel Rouen Centre
Mercure Rouen Centre
Mercure Rouen Centre Cathedrale
Accor Rouen Centre Cathedrale
Mercure Rouen Centre Cathedrale Hotel Rouen
Mercure Rouen Centre Cathedrale Hotel
Mercure Rouen Cathedrale Rouen
Mercure Rouen Centre Cathedrale Hotel
Mercure Rouen Centre Cathedrale Rouen
Mercure Rouen Centre Cathedrale Hotel Rouen

Mercure Rouen Centre Cathedrale Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 469 out of 932 reviews" "
Rating 8 - Good. 349 out of 932 reviews" "
Rating 6 - Okay. 74 out of 932 reviews" "
Rating 4 - Poor. 24 out of 932 reviews" "
Rating 2 - Terrible. 16 out of 932 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location in the centre of Rouen and staff friendly. We stayed twice, once on our way down to Bordeaux area and again on the way up. First room had a weird bathroom, a large, but odd toilet that looked like the original one had broken, and they changed it for whatever they had, which didn't quite fit. There was urine all round the toilet seat brackets and dirt in the corners of the room. Second room was ok, but again room was dirty, looked like they just swilled a mop around the bathroom and didn't bother with the corners that missed. Wouldn't stay there again.
Stayed 1 night in Aug 2024

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

gordon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good central location, secure car park
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Great staff
Thank you to all the staff for fixing our air conditioning unit so quickly and looking after us so well.
Stayed 2 nights in Jul 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, decor and vibe. Pillows a bit naff.
Stayed 2 nights in Jul 2024

8/10 Good

Kathryn

Stayed 1 night in Jul 2024

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

A

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a dump!
This hotel is dump. Do not stay here under any circumstances unless you enjoy disappointment. The parking system simply does not work. A guest needs a code to progress in the barriered one way street to gain entrance, the hotel say the send a code, they did not. As you might imagine there was quite a queue developed at this entrance and some hopefuls had a code, it was wrong. The staff did not answer the intercom or the phone. The most dispiriting thing to was that instead of accepting the situation and apologising they argued and dismissed the whole thing. The hotel, apart from the reception/restaurant area was noticeably grubby, the decor tired/shabby. It was in need of significant maintenance, our fridge did not work, the curtains hung off the rails as the sliders were broken and there was exposed wiring apparent. The lavatory blocked. I would normally have taken these matters up with the staff but could not face the self satisfied, bored, clearly poorly trained people who should get out of the service industry asap. DO NOT STAY HERE!
Stayed 1 night in Jul 2024

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only for small People.
Havde bestilt 3 enkeltsenge men fik dobbelt seng og opredning. Badeværelses bruser meget lav, og loftet lavt. Er man 2 meter, så er der ikke plads. Toilet er i børnehøjde, dermed en god træning af knæene. Meget central beliggenhed.
Stayed 1 night in Jul 2024

10/10 Excellent

ALFONSO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Rouen
Centrally located and very comfortable with a wonderful staff.
Stayed 2 nights in Jul 2024

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and very quiet in the evening.
Stayed 1 night in Jul 2024

10/10 Excellent

steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and in a great location.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agreable sejour
agreable sejour
Stayed 1 night in Jul 2024

10/10 Excellent

Sarl Defifeu

Stayed 1 night in Jul 2024

10/10 Excellent

benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Lesley

Liked: Cleanliness, property conditions & facilities, room comfort
Mercure Rouen
Great location. The people at the Mercure were helpful and friendly. The rooms were clean and upbeat feeling. Cute bar and restaurant.
Stayed 1 night in Jun 2024

10/10 Excellent

William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was quick and efficient. Room was nice. Breakfast good.
Stayed 2 nights in Jun 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to many things
Stayed 2 nights in Jun 2024

8/10 Good

Jérome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Presque parfait
Tout était parfait sauf les oreillers de très mauvaise qualité, apportez les votre ! L’eau filtrée à la demande en bouteille pétillante ou juste fraîche était très pratique et écologique Buffet petit dej très bien aussi, localisation parfaite et parking sous terrain très apprécié même si compliqué pour stationner
Stayed 1 night in Jun 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Mercure Rouen Centre Cathedrale is in the center of all of it. Great hotel that is clean and comfortable. Easy to walk to everything.
Stayed 2 nights in Jun 2024

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Majestic Rouen.
Delightful Hotel in a delightful location...just yards from the Cathedral. Lovely room and lovely Hotel....great service at front desk and the Bar/Restaurant. Parking available,but not too easy to get to.The Hotel will give a code to make the bollards vanish...and enable you to access their car park.
Stayed 1 night in May 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
hotel was fine
Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
This place was great
Stayed 1 night in May 2024

10/10 Excellent

J

Nice place great location, great breakfast.
Stayed 2 nights in May 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024