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Hotel La Fenice

3.0 star property

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Photo gallery for Hotel La Fenice

Restaurant
Minibar, in-room safe, soundproofing, free WiFi
Lobby sitting area
View from property
Property entrance

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Room service
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
Via Francesco Crispi 15, Rome, RM, 187
  • Trevi Fountain
    ‪3 min walk‬
  • Spanish Steps
    ‪5 min walk‬
  • Piazza di Spagna
    ‪5 min walk‬
  • Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪28 min drive‬

Room options

View all photos for Basic Double Room

Minibar, in-room safe, soundproofing, free WiFi

Basic Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Double or Twin Room

Minibar, in-room safe, soundproofing, free WiFi

Standard Double or Twin Room

8.0 out of 10
Very good
(1 review)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Triple Room

Minibar, in-room safe, soundproofing, free WiFi

Standard Triple Room

  • 183 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Hotel La Fenice

3-star hotel in Rome City Centre
This smoke-free hotel features a rooftop terrace, concierge services, and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, limo/town car service, and tour/ticket assistance.
Hotel La Fenice offers 12 air-conditioned accommodations with minibars and safes. 24-inch flat-screen televisions come with cable channels.

Bathrooms include bidets and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

Hotel La Fenice features a rooftop terrace, multilingual staff, and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access. This Rome hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services.

Hotel La Fenice is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Italian, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 25 per day)
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 7 for adults and EUR 7 for children

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (22 inch wide door)
  • Well-lit path to entrance

More

  • 5 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Via Capo Le Case, 14 - presso Hotel Concordia]

Pets

Pets allowed for an extra charge of EUR 15 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 7 for adults and EUR 7 for children
  • Nearby parking fee: EUR 25 per day (656 ft away)
  • Pet fee: EUR 15 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Property Registration Number IT058091A1FML8EHLG

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 June

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel La Fenice
Hotel La Fenice Rome
La Fenice Rome
Hotel Fenice Rome
Fenice Rome
Hotel La Fenice Rome
Hotel La Fenice Hotel
Hotel La Fenice Hotel Rome

Hotel La Fenice Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 102 out of 401 reviews
Rating 8 - Good. 181 out of 401 reviews
Rating 6 - Okay. 81 out of 401 reviews
Rating 4 - Poor. 23 out of 401 reviews
Rating 2 - Terrible. 14 out of 401 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Many things to do around the area
Stayed 2 nights in Oct 2024

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Bed bug infestation

Bed bug infestation. Horrible. If I could give 0 stars. Stay away. I had to wake up early for a tour and was met with a bed bug on the bed. I immediately grabbed it with tissue and put in the a ziplock I use when traveling. I called downstairs and the worker said we will take a look later. When I returned from my trip I went to front desk to request a change of room. The man had an attitude like he didn’t want to give me a new room and said they found nothing there and why I came so late as if I was supposed lose out on our tour of 600 I paid for my kids and I. I moved my room from 401 to 101. Next day found a bed bug there. Found out they were cleaning the other room and ran up to cleaning lady to alert her. They got staff and they found a third bed bug full of blood in the new bed. They switched me to the sister hotel around the block. It was my last night so everything was so fast. All I did was moved around. I requested a refund and laundry service as I do not want to bring these bugs home. The hotel said I have to wait a week since manager is on vacation so they have no answer for me. Hotels.com only wants to give me 150 rewards. I have been a loyal customer for years. This is all around a disgusting hotel. I saw they placed another family that same night after having found the bed bug. They did not care. They did not even have enough time to fumigate. They are spreading and leaving the bugs there. Unacceptable
Stayed 4 nights in Jul 2024

8/10 Good

Boris

Liked: Staff & service
Disliked: Property conditions & facilities
Excellent location. Friendly staff. Needs updating
Stayed 3 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Break

Hotel situated very convenient to city centre. Hotel staff were very friendly. Reception at the hotel was not staffed and had to use the reception at nearby Hotel Concordia.
Stayed 4 nights in Apr 2024

4/10 Poor

Grettel

Traveled with group, Traveled with family
Disliked: Amenities
This hotel is not what it used to be. I had stayed in here, and I remember friendly staff. Now you have no contact with them unless you go to a different property/hotel. There is no one at the front desk. You have to go to a different hotel to check in or any other issue you may have. I would never come back to this hotel again.
Stayed 4 nights in Dec 2023

6/10 Okay

noemi

Stayed 3 nights in Sep 2023

6/10 Okay

Edward

Traveled with group
Liked: Cleanliness
Sean in the breakfast terrace was excellent. Housekeeping was helpful. Service at the desk at the Concordia was not very helpful.
Stayed 7 nights in Sep 2023

4/10 Poor

Carmen

Traveled with family
Disliked: Property conditions & facilities
I booked a room at Hotel la Fenice in Metropolitan Rome, through Expedia. The pictures online were nothing like the hotel or room that is advertised on line. There is no front desk service at all-EVER(so, no security), despite the pictures on line that show a beautiful reception area and a person behind the desk. The tiny room was musty, moldy, and very, very basic. The outside of the building was dirty and disgusting. Don't trust the pictures for Hotel la Fenice 'basic room'. I expected more going through Expedia. Very disappointed.
Stayed 3 nights in Jul 2023

6/10 Okay

Daryn

Stayed 1 night in Jul 2023

2/10 Terrible

Janelle

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
If you like service men walking into your room without notice, moldy food at the breakfast buffet and - to top it off- bed bugs, then this is the hotel for you! We really wanted to like this hotel after it was recommended to us. The location is excellent and the staff are so kind. That is the only positive thing I can say about our stay. The first hiccup was when three maintenance guys tried to come into our room without notice. We had gone back to our room to freshen up and because house cleaning had already come by, I didn't think to put the "Do Not Disturb' sign on the door. My bad because we got a shock when three guys opened our door and were about to come it to check out our air conditioner. Not really a big deal but it was weird. The biggest complaint is the bed bugs. Enough said. We're working with the hotel on a partial refund but this experience was just the worst. We met another family in the lobby who also had bed bugs in their room. The people who referred this hotel to us visited years ago and they had a really charming stay. When we're looking for places to stay, the location and cleanliness are our main concerns - we don't need anything posh or fancy - just a safe and clean place to sleep. I really hope this hotel can get the bed bug situation taken care of because it is really cute and, again, the staff were excellent.
Stayed 5 nights in Jul 2023

6/10 Okay

Rebecca

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Hotel was very conveniently located for sightseeing and for the price was fairly good value. The staff were also friendly and helpful. The property seemed fairly clean until we were biten by bedbugs during the night, which means we wouldn't stay there again unfortunately.
Stayed 3 nights in Jun 2023

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great little place.

It should have been clear that we needed to check in at another hotel down the street. They forgot our third bed, but promptly brought it. The room was immaculate. They allowed us to store our luggage and it was in our room when we checked in. The young man at the front desk was wonderful. All the employees we encountered were nice. The rooftop breakfast buffet was great as were the girls that served it. Location was great. Overall a good experience and I would recommend it.
Stayed 2 nights in Apr 2023

4/10 Poor

Jane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
first day in hotel could not get wifi. Found front desk lady rude. Bed is not comfortable and room is small. Street entrance is rough. On plus side, relatively well located for access to places to see. The breakfast was decent and fellow looking after it was great.
Stayed 4 nights in Apr 2022

8/10 Good

Arkadiy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located, clean and cosy hotel. Friendly staff.
Stayed 7 nights in Jan 2022

2/10 Terrible

jade

Stayed 3 nights in Jan 2022

10/10 Excellent

dalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near Spanish steps and Trevi fountain
Stayed 1 night in Dec 2021

6/10 Okay

Dennis

Traveled with group
Disliked: Amenities, property conditions & facilities
Great location. Small room. Beds were hard and uncomfortable Staff was friendly but located half a block away in a different hotel. The breakfast was good and good nearby restaurants. It’s just a sleeping spot in a good location for is
Stayed 6 nights in Sep 2021

8/10 Good

Rosy, El Paso, Tx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are pretty small and you can hear what’s going on in the rooms next to you. Location is okay. Some of the staff are not very friendly
Stayed 2 nights in Feb 2020

6/10 Okay

ahmed

Liked: Cleanliness, staff & service
Staff friendly, rooms very small, Spent two nights, the second was sleepless because of the noise from other guests likely partying too much. Check-in at a neighboring hotel. Breakfast was good. Location great, Overall convenient for night stay while exploring Rome
Stayed 2 nights in Nov 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quaint and space limited but comfortably and unique. Old world charm and the space was efficient and warm.
Stayed 4 nights in Aug 2019

8/10 Good

Reut

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Place

We stayed one night coming in to Rome. Room was in a good location with lots of options for food and shopping. Bed comfortable and decent space in the room.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good and in a good location. Staff very accommodating.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located close enough to the most popular touristic attractions. The staff is very helpfull and treats the guests in the best way. The only inconvenience is chick-in/-out in the other property located about 200m away but this is not crucial. Highly recommend this hotel for everyone who cares about value for money.
Stayed 4 nights in Mar 2019