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Woodcliff Hotel and Spa

4.0 star property
VIP Access

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Photo gallery for Woodcliff Hotel and Spa

Couples treatment rooms, steam room, body treatments, hot stone massages
Executive Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace
Couples treatment rooms, steam room, body treatments, hot stone massages
Indoor pool, seasonal outdoor pool, sun loungers
Golf

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa
  • Pet friendly
$220
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
199 Woodcliff Dr, Fairport, NY, 14450
  • Eastview Mall
    ‪3 min drive‬
  • Casa Larga Vineyards
    ‪3 min drive‬
  • Nazareth College
    ‪9 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(43 reviews)
  • 225 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll In Shower)

8.8 out of 10
Excellent
(5 reviews)
  • 225 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

Minibar, in-room safe, desk, laptop workspace

Executive King

8.4 out of 10
Very good
(7 reviews)
  • 225 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Two Queens

Minibar, in-room safe, desk, laptop workspace

Executive Two Queens

9.0 out of 10
Wonderful
(4 reviews)
  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing Accessible)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing Accessible)

8.8 out of 10
Excellent
(5 reviews)
  • 225 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(31 reviews)
  • 214 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Woodcliff Hotel and Spa

Fairport hotel with golf course
A full-service spa, a golf course, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a health club, and a bar/lounge. Housekeeping is available on request.
Woodcliff Hotel and Spa offers 236 accommodations with minibars and safes. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested. Housekeeping is provided on request.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa at Woodcliff has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
In addition to a full-service spa, Woodcliff Hotel and Spa features a golf course and an indoor pool. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and a meeting room. Event facilities measuring 6039 square feet (561 square meters) include conference space. This business-friendly hotel also offers a seasonal outdoor pool, a health club, and a hot tub. Onsite uncovered self parking is complimentary.

Woodcliff Hotel and Spa is a smoke-free property.

Full breakfasts are available for a surcharge between 6:00 AM and 9:00 AM on weekdays.
Horizons Restaurant - This restaurant serves breakfast, brunch, dinner, and light fare. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 6.95 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Horizons Restaurant

Things to do

  • 9-hole golf course
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Pro golf shop
  • Sauna
  • Seasonal outdoor pool
  • Snowshoeing
  • Steam room

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Microwave on request
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 6,039 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from August 24 2025 to September 30 2025 (dates subject to change):
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay (maximum USD 75 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 16.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 6.95 to 20.00 per person
  • Pet fee: USD 50 per accommodation, per stay (maximum USD 75 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

The seasonal pool will be open from June to October
Pool access available from 10:00 AM to 8:00 PM
A car is recommended for transportation to and from this property

Property is also known as

Woodcliff Fairport
Woodcliff Hotel
Woodcliff Hotel Fairport
Woodcliff
Lodge At Woodcliff
Hotel At Woodcliff
At Woodcliff Hotel
Woodcliff Hotel and Spa Hotel
Woodcliff Hotel and Spa Fairport
Woodcliff Hotel and Spa Hotel Fairport

Woodcliff Hotel and Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 571 out of 1014 reviews
Rating 8 - Good. 185 out of 1014 reviews
Rating 6 - Okay. 142 out of 1014 reviews
Rating 4 - Poor. 67 out of 1014 reviews
Rating 2 - Terrible. 49 out of 1014 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Floyd, Windsor

Stayed 1 night in Jun 2025

10/10 Excellent

Franklin, E. Amherst

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and location as always. I stay here once per month for work and have always had great service from the staff. I highly recommend for anyone traveling for work or just leisure. A++
Stayed 1 night in May 2025

2/10 Terrible

Classically

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed one night, expecting a relaxing luxury experience before an early meeting—but it was far from it. The hotel is extremely dated and poorly maintained. The elevator carpets were filthy, the air smelled musty and sour, and the hallway carpets were stained and ripped. Our first room was hot and humid with an unplugged AC unit. The front desk moved us to a second room, which was just as bad. The room was visibly dirty—grime in the shower, stains on the walls, patchy wallpaper, and mold on the AC vent. The photos online are completely misleading. We also found hairs in the bed, black spots under the fitted sheet, and spotted multiple bugs crawling on the floor and curtains. It was genuinely uncomfortable and unsanitary. At checkout, I explained our experience and was told the only refund they could offer was the resort fee—despite charging over $300 for the night. The front desk agent even said she didn’t know how to issue a refund due to a “new system.” This hotel is not at all what it claims to be. It was a disappointing, overpriced stay in a poorly kept property that should not be marketed as luxury.
Stayed 1 night in May 2025

4/10 Poor

Jaime

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Oveheated

The air conditioning stopped working in our room. We called twice to have it repaired. No maintenance came. At 10pm it was so hot we had to switch rooms. Will not stay again.
Stayed 3 nights in May 2025

10/10 Excellent

Emmie

Stayed 6 nights in May 2025

6/10 Okay

mercedez

Stayed 1 night in May 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
To properly was in a good location The facility was clean The employees were friendly
Stayed 1 night in May 2025

8/10 Good

Shakthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Courtney

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Moment we walked in, there was a lady complaining about blood on her sheets. Then we get to our room, and it is outdated and a bit grimey. The water pressure in the sink was all off and some outlets didn't work. I am convinced this place got it's stars for it's spa maybe, but certainly not for the rooms. Disappointing.
Stayed 2 nights in May 2025

6/10 Okay

David

Traveled with partner
Disliked: Cleanliness
Cleanliness in the general area was not very good. Carpeting elevators very dirty. Pool area workout area shut down dirty water poor conditions in need of remodeling. Even the rooms need work.
Stayed 3 nights in May 2025

10/10 Excellent

Darahrose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was so amazing! I was little bummed that I was only stayed for a night but enjoyed every second. The live band was such a treat after a long work day and everyone was so helpful. I will definitely be visiting them again in the future for a longer stay!
Stayed 1 night in May 2025

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Ramone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the promptness of service. The staff at the front desk as well as the dining staff are very helpful and attentive to the needs of the guests! Great experience.
Stayed 2 nights in May 2025

10/10 Excellent

jaNet

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice, needs a little updating and the bed
Stayed 2 nights in May 2025

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff was so helpful and kind. We were celebrating our anniversary and my birthday and they made it very special for us with a card and treats in the room upon our arrival. Thank you!
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Leah

Stayed 2 nights in Apr 2025

6/10 Okay

Muhammad Mohsin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel doesn’t have any cleaning staff and don’t provide this service which is annoying. They should clearly mark it on the advertisement. Living 4 days without getting your room cleaned is very filthy.
Stayed 3 nights in Apr 2025

6/10 Okay

Ismat

Business traveler
Disliked: Cleanliness, property conditions & facilities
Good views but old not really clean rooms
Stayed 1 night in May 2025

6/10 Okay

Mary

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in May 2025

6/10 Okay

Lanval

Liked: Staff & service
The staff were uniformly helpful, caring and courteous. Meals were subpar and in terms of variety and food options. The brunch was far beneath my expectations in terms of food choices and variety. And breakfast was similarly poor - no dry cereal and no fresh fruit or berries. No oatmeal porridge. The hotel policy not to change the bed linen or make the beds for the duration of my stay was unbelievably substandard. One of the elevators had a crumbly foreign material on the floor in significant quantities and there was no attempt made to remove it or clean the dirty carpet for the 3 days I was there.
Stayed 3 nights in May 2025

10/10 Excellent

shawnta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Would stay there again.
Stayed 2 nights in May 2025

10/10 Excellent

Tricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay and very comfortable. Food and Drinks in the bar were great!
Stayed 1 night in May 2025

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stay at this location for convenience to my company facility in the area. However, the last few stays have been less than what I had previously experienced. The last time I stayed, the TV was not working and the room next to me was troublesome. I contacted the front desk, and they eventually got the room next door to quiet down at a reasonable time. Also, the TV did not work and despite efforts, they could not get it to work. Same with this stay. The TV did not work, and the front desk mentioned there was no "engineer" on site at that time and that when they arrived, they would send them up. I never heard back from anyone.
Stayed 2 nights in May 2025