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Red Roof Inn Rochester - Henrietta

2.0 star property

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Photo gallery for Red Roof Inn Rochester - Henrietta

Reception
Exterior
Laundry room
In-room safe, blackout drapes, free cribs/infant beds, free WiFi
Electric vehicle charging station

Reviews

5.4 out of 10

Popular amenities

  • Laundry
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Air conditioning
  • Parking included
$90
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
4820 W Henrietta Road, Henrietta, NY, 14467
  • Marketplace Mall
    ‪4 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • University of Rochester
    ‪9 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Deluxe Room, 2 Double Beds (Smoke Free)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Superior Room, 1 King Bed (Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Superior Room, 2 Double Beds (Smoke Free)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Deluxe Room, 1 King Bed (Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Red Roof Inn Rochester - Henrietta

Henrietta hotel close to Veterans Memorial Park
This smoke-free hotel features coffee/tea in a common area, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out, and a front-desk safe.
Red Roof Inn Rochester - Henrietta offers 108 air-conditioned accommodations with safes and complimentary toiletries. Flat-screen televisions come with premium satellite channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary local and long-distance calls (restrictions may apply). Housekeeping is provided daily.

Red Roof Inn Rochester - Henrietta features a vending machine, coffee/tea in a common area, and laundry facilities. Public areas are equipped with complimentary wireless Internet access. This Henrietta hotel also offers express check-in, express check-out, and a front-desk safe. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Red Roof Inn Rochester - Henrietta is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay movies

More

  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night (maximum USD 105 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
4 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Red Roof Inn Henrietta
Red Roof Inn Rochester
Red Roof Inn Rochester Henrietta
Red Roof Inn Rochester Hotel
Red Roof Inn Rochester Hotel Henrietta
Rochester Red Roof Inn
Red Roof Inn Rochester Henrietta Hotel Henrietta
Red Roof Inn Rochester Henrietta Motel
Red Roof Inn Rochester Motel
Henrietta Red Roof Inn
Red Roof Rochester Henrietta
Red Roof Inn Rochester Henrietta
Red Roof Inn Rochester - Henrietta Hotel
Red Roof Inn Rochester - Henrietta Henrietta
Red Roof Inn Rochester - Henrietta Hotel Henrietta

Red Roof Inn Rochester - Henrietta Reviews

Reviews

5.4
Rating 10 - Excellent. 200 out of 1016 reviews
Rating 8 - Good. 119 out of 1016 reviews
Rating 6 - Okay. 172 out of 1016 reviews
Rating 4 - Poor. 191 out of 1016 reviews
Rating 2 - Terrible. 334 out of 1016 reviews

5.0/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alex

Stayed 1 night in May 2025

2/10 Terrible

Jeffery

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Carlo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Gabriel, Clifton springs

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Soon as I walked in the room floor is dirty hair all over the linens under the bed was dirty bottle caps wrappers.
Stayed 2 nights in May 2025

2/10 Terrible

Carolyn E

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Earl

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Shaylie

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The bedsheets were stained with brown splotches, and the entire room was dirty. The air conditioning unit looked like it hadn't been cleaned ever. We spent at least 20 minutes cleaning the room ourself before actually getting comfortable.
Stayed 7 nights in May 2025

4/10 Poor

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, room comfort

We made it work

Had to be given a new room as the room we were first given keys for had trash in it and had not been cleaned since it was last used. The staffbwas nice and did not hesitate to get us a new room when we notified them, almost as if they weren't surprised. Our second room has some issues with the toilet and the TV did not work. We were able to make do with the toilet but despite trying to get the TV fixed/working we were not able to. We figured it wasn't worth saying anything and having to swap rooms again. Housekeeping also did not stop by our room the entire trip we were there, however, with how our trip started, we expected this to be the case.
Stayed 2 nights in May 2025

8/10 Good

Belinda

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in May 2025

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here!

I wish I had read the reviews before coming. The experience was awful. It all started with an unattended lobby with locked doors, as I was checking in. There was no sign that said someone was coming back. I was worried I wouldn't be able to get into my room. About 5-10 minutes later, someone came and I learned that every person had to be buzzed into the space before entering. It concerned me that security was set up that way. The parking lot had large signs about not being responsible for parked cars. Was I in a bad neighborhood, I wondered? As I got into my room, I noticed the bedding had smoke burns and holes on it. One of the pillows had yellow stains that were see through the pillow case, which also had stains. There were only 3 pillows for the King-sized bed when there were supposed to be 4. 2 of the pillows were extremely flat. The tub had yellow stains throughout. The room and bathroom doors were painted horribly. The AC vent had burnt marks. The light switch area over the bed had smudges around it. The TV didn't work at all (said no signal). I did ask the front desk person for an extra pillow and was told they didn't have anymore. I also asked her about the TV and she said she'd come take a look, but never came. Needless to say, I will never come back to this dirty and skeevy hotel.
Stayed 1 night in May 2025

6/10 Okay

Ann, Oswego

Traveled with partner
Disliked: Property conditions & facilities
It felt a little uncomfortable with some of the people that seemed to be just hanging outside…and the smell of smoke was everywhere but for one night - I survived !! 😉
Stayed 1 night in May 2025

4/10 Poor

cordell

Stayed 4 nights in May 2025

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

David, Conshohocken

Disliked: Cleanliness, property conditions & facilities
Poor conditions
Stayed 1 night in May 2025

10/10 Excellent

Shanell

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place . No noise and Very close to my destination
Stayed 3 nights in May 2025

10/10 Excellent

Jocelyn

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 8 nights in May 2025

6/10 Okay

monica

Traveled with group
Liked: Staff & service, property conditions & facilities
Cigarette smoke outside door all day
Stayed 1 night in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in May 2025

4/10 Poor

Richard, New York

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets and towels were not changed. No maid service. The TV didn't work. Bus found in the sink. Awful.
Stayed 2 nights in May 2025

6/10 Okay

brennyn

Disliked: Cleanliness, property conditions & facilities
floors extremely dirty. carpet was disgusting and sticky bathroom not properly cleaned
Stayed 1 night in May 2025

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Yannic

Disliked: Cleanliness
Stayed 1 night in May 2025

4/10 Poor

Natasha

The toilet was leaking
Stayed 1 night in May 2025

6/10 Okay

Darshan

Traveled with group
Disliked: Cleanliness
Stayed 1 night in May 2025

6/10 Okay

Jill

Traveled with partner
Room smells like smoke.
Stayed 1 night in May 2025