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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Exterior
Bar (on property)
Exterior
Exterior
Indoor pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
800 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪15 min walk‬
  • Monroe Community College
    ‪16 min walk‬
  • University of Rochester
    ‪7 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Rochester - University Area by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.9 out of 5, Good, (1006)
The price is $134
per night
$156 total
includes taxes & fees
May 19 - May 20
Holiday Inn Express Rochester - University Area by IHG

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3-star Rochester hotel with restaurant
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. Event facilities measuring 4300 square feet (399 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 9:30 AM on weekdays.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Hotel

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 436 out of 1003 reviews
Rating 8 - Good. 303 out of 1003 reviews
Rating 6 - Okay. 139 out of 1003 reviews
Rating 4 - Poor. 64 out of 1003 reviews
Rating 2 - Terrible. 61 out of 1003 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless and the hotel is in a great safe location.
Stayed 1 night in Jan 2025

8/10 Good

Kalaban

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and staff were very friendly and kind. Easy and quick check-in and clean room
Stayed 1 night in Jan 2025

10/10 Excellent

Esaak

Stayed 2 nights in Jan 2025

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a handicap accessible king suite. The closest handicap parking spot opened the passenger side of my SUV into a curb covered with snow. It was hairy to maneuver. My visit was during the super frigid week in January 2025. The desk staff was not familiar with the layout of rooms in relation to parking. Room is very nice.
Stayed 1 night in Jan 2025

10/10 Excellent

Kache

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Heymans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Roshanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great and welcoming
Stayed 1 night in Dec 2024

2/10 Terrible

Jesse

Stayed 1 night in Nov 2024

8/10 Good

Edward

Stayed 1 night in Sep 2024

10/10 Excellent

Joseph, Saratoga Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property and great beds and bedding, friendly staff and good breakfast.
Stayed 1 night in Dec 2024

8/10 Good

Shelley

Stayed 1 night in Dec 2024

10/10 Excellent

Donna

Liked: Cleanliness, property conditions & facilities
Helpful friendly service at front desk
Stayed 5 nights in Nov 2024

10/10 Excellent

MARCO

Stayed 2 nights in Nov 2024

8/10 Good

Gina

Stayed 2 nights in Nov 2024

6/10 Okay

Chris

Liked: Staff & service
Was ok
Stayed 1 night in Dec 2024

4/10 Poor

OSCAR BATE

Disliked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Nov 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Latasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be the only place I stay when traveling to Rochester Ny. Affordable, very clean, easy Check in, breakfast was great, easy access to everything you need, great location what else can I say
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were happy with the hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Eden Aubrey

Stayed 5 nights in Oct 2024

2/10 Terrible

Rosa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book here. This was the worst hotel experience I've ever had. I reserved months in advance. I get off my airplane and call them to let them know I will be arriving later in the night, they tell me it is fine. I arrive after driving four and a half hours and they tell me they only have one of my rooms and the rest of the property is sold out. I have to go spend double the price elsewhere when my rooms were already paid for. They tell me hotels website is at fault for over booking. When I spend the following days of my vacation getting in contact with hotels website they say the hotel told them my party was not complete when I arrived and that's why they couldn't give me my rooms. Such liars. I have never been more let down with a company.
Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Stayed 2 nights in Oct 2024

6/10 Okay

Atinder

Traveled with family
Disliked: Staff & service
I booked double bed room. When i m doing check in. They don't have rooms.
Stayed 2 nights in Nov 2024

4/10 Poor

Nneka, Newark

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I drove 5 hrs to watch my daughters college basketball team play, Upon arrival I was never asked for any identification when being checked in, The night desk attendant was very Rude, I immediately called the front desk to advise them my toilet was constantly running and it was not addressed until after I had to leave the premises to use the bathroom, I called the corporate number and 2 hrs before check out someone responded nobody offered any compensation for this MAJOR inconvenience.
Stayed 1 night in Nov 2024

8/10 Good

Christinna

Stayed 1 night in Nov 2024