6/10 Okay
Janet
Nov 28, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My stay was clean, quiet and peaceful but it was clear at check in that the room I had booked for three nights had been given away when I specifically said I’d be checking in at the wee hours of the morning. I asked to be moved to a room with a king sized bed as I had originally booked for my remaining nights and after giving me the runaround just flat out said “no.” No apology or discount for not having the room I had actually requested. To add insult to injury I checked into the room that they gave me the first night and there was a lightbulb and globe from the center bed light on the stand between the two beds. Someone knew it was there because there was painters tape over the lightbulb socket. I asked three separate staff members to - at the very least-remove the globe and bulb if it could not be fixed. To me, this is unacceptable- I got the same fake smile and “ok” but nothing was done and it was still there when I checked out. I was too busy and exhausted while I was there to get on them about it, but seriously- I’ve never seen anything this blatantly out of place. The room was clean, the bed was comfortable, and I could sleep & shower for the purpose of my visit but beyond that, the manager just gave me small talk and a smile and didn’t actually listen to or follow through on a single thing I asked about and I wasn’t asking for much. This hotel could be a great stay with the right management. I addressed one other problem w management & that was ignored too.
Janet
Stayed 3 nights in Nov 2024