2/10 Terrible
Lindsay
Traveled with family
Mar 29, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures posted on Expedia are not realistic!
Most of the hotel room doors have a crack between the door and the frame that you can look through and see the bathroom inside! A lot of loud, strange people were walking around and standing outside all the exits and in the parking lot. We were given a room on the first floor and the noise above us was so loud, it shook the walls. The shower fixture was broken and the sink drain had no cover so all you could see was the plethora of matted hair and gunk in the drain. The stove top light was on constantly and the screen above it was bent and falling off. The floor was dirty and a light fixture on the ceiling had no covering; just an exposed bulb. The cover sheets were just two thin sheets on top of each other. After complaining to the front desk and getting no help, I called again and asked for a refund because there was no way we could sleep comfortably here. The front desk said she would refund me but “it’ll take a few days.” I don’t even know if I’ll get my money back. She wasn’t even at the front desk when we left, but there was a gentleman who was obviously under the influence standing there waiting, so I just grabbed my daughter and left the premises as quickly as we could! I pray we get our money back!
Lindsay
Stayed 1 night in Mar 2025