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DoubleTree by Hilton Rochester

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for DoubleTree by Hilton Rochester

Exterior
Junior Suite, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV, MP3 dock
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Reception
Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Bar
  • Free airport shuttle
  • Housekeeping
  • Laundry

Explore the area

Map
1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪2 min drive‬
  • Monroe Community College
    ‪3 min drive‬
  • Tim Hortons Iceplex
    ‪4 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪9 min drive‬

Room options

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard, Two Double Beds

Standard, Two Double Beds | Premium bedding, in-room safe, desk, iron/ironing board

Standard, Two Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Country Inn & Suites by Radisson, Rochester-Pittsford/Brighton, NY

Breakfast included
Parking included
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (1003)
The price is $103
per night
$118 total
includes taxes & fees
Feb 9 - Feb 10
Country Inn & Suites by Radisson, Rochester-Pittsford/Brighton, NY

About this property

DoubleTree by Hilton Rochester

4-star Rochester hotel close to Marketplace Mall
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free shopping center shuttle. Other amenities include a bar/lounge, a 24-hour business center, and conference space.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
DoubleTree by Hilton Rochester features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and 7 meeting rooms. Event facilities measuring 12480 square feet (1159 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and a garden. An area shuttle within 3 miles and a roundtrip airport shuttle (available on request) are complimentary for guests. Onsite self parking is complimentary.

DoubleTree by Hilton Rochester is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 5:00 AM to 11:00 PM on request
  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 24-hour business center
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 492 out of 1005 reviews" "
Rating 8 - Good. 255 out of 1005 reviews" "
Rating 6 - Okay. 105 out of 1005 reviews" "
Rating 4 - Poor. 84 out of 1005 reviews" "
Rating 2 - Terrible. 69 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look, it’s a hotel by the airport and it’s mostly what you’d expect. That said the courtyard greenhouse design really surprised me and it made the common area space quite nice.
Stayed 2 nights in Oct 2024

4/10 Poor

Jonathan

Traveled with family
Disliked: Cleanliness
Highly disappointed
There was a hockey tournament in town and homecoming weekend for the college. It was tough to find something as I didn’t pick right when I found out about going up and so I felt like the prices were inflated. The check-in was okay except they gave cookies that had nuts in them without asking if anyone wanted them without nuts. Big disappointment for the family. The room had a weird smell in one location that never went away over the two days we were there. There was a door to the adjoining room and the deadbolt looked like it had been broken and if someone wanted to they could have opened their side and peeked in because there was a gap. One of the outlets only worked on the bottom plug so you had to unplug the tv to get it to work. The heat had a funky smell when it was turned on. The elevators apparently had something going on with them because they were really slow. I won’t be going back and I wouldn’t recommend going there.
Stayed 2 nights in Oct 2024

6/10 Okay

Burçin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It should be more clean and new. Elevators were awful
Stayed 1 night in Oct 2024

6/10 Okay

Mary Beth

Traveled with family
Liked: Cleanliness, amenities
The design of the building is very poor. If you have a room with a balcony that overlooks the center of the hotel, all sounds filter up to your room. There was a function until midnight. We could hear noise and conversations even up the 4th floor. Also, vents in the rooms are connected. We could hear the TV loud and clear at 1 am from the room above us through the vent.
Stayed 2 nights in Oct 2024

10/10 Excellent

Raji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Oct 2024

10/10 Excellent

Frederica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Easy and convenience parking
Stayed 2 nights in Oct 2024

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Jiazhen

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Oct 2024

8/10 Good

john

Liked: Staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicole

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent Stay
The room and service were excellent. My one complaint was the breakfast buffet. The “hot” food was cold. Otherwise everything was great. I may come back next time I visit, but I will avoid the breakfast buffet.
Stayed 4 nights in Sep 2024

4/10 Poor

Jorge

Business traveler
Disliked: Amenities, property conditions & facilities
Restaurant has only like two waiters, food takes forever and quality of food is really bad. In the room we found mouse traps an roaches. This is a very old hotel with a lot of problems. Sorry to see a great Hilton to go down this way
Stayed 4 nights in Sep 2024

6/10 Okay

Courtney Lawson

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in was wonderful! The lady was very helpful and just a delight! Went down to the bar for a drink. Sat at a table waited for order to be taken, waited even longer to get our drinks. No follow up to see how we were doing. Had to go back up to bar to place another drink order. Long wait again for the to be brought over. Next night went down to order dinner to take back to the room. Gave me a menu and pointed out at least 5 things that they did not have. I ordered salmon and a Ceasar salad. The bill was incorrect the salmon was not added. Waited over 30 minutes while others were served. My order got lost?? or they just did not bring it out?? not sure what was whispered between the bar tender and the cook. while sitting there the 2 gentlemen sitting next to me received their meals. I asked what they ordered as I did not see it on the menu. I would have preferred the fish dinner. The menu I received as I was not a full menu. The Lady Bartender had no sense of urgency to wait on the guests and kept blaming everything on a new system.
Stayed 2 nights in Sep 2024

10/10 Excellent

Charles E Stevens

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was professional and courteous.
Stayed 1 night in Sep 2024

10/10 Excellent

julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, shopping and restaurants near by. Reasonably close to RIT
Stayed 2 nights in Aug 2024

10/10 Excellent

Amy

Business traveler
Stayed 2 nights in Sep 2024

8/10 Good

Jillian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Property was very beautiful and clean but things were broken: sink faucet was super lose, lights didn't work, gym floor was extremely warped- it took away from the overall quality of the other details. Everyone was very friendly and the room was really nice. We enjoyed our stay: would stay again.
Stayed 1 night in Aug 2024

8/10 Good

Kerra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hotel was very clean. What was lacking was complimentary coffee & water in the lobby.
Stayed 3 nights in Sep 2024

6/10 Okay

Colleen, Tappan

Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel and amenities are amazing. You are really wowed by the property! We did have a hang up with the staff, and my wife had an odd interaction with the check in staff. I just assume she was new and didn’t understand the process. But, then the next day a different lady who worked there also made a snide comment about conversation and interaction earlier, when it was the hotel staff who were confused and in the wrong. But, other than the 5 min interaction, everything else was very wonderful! Happy with the rooms and the ambience!
Stayed 1 night in Jun 2024

4/10 Poor

Lindsey

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
I contacted the front desk after midnight on the night I checked in. I didn't check in till probably around 10:40 PM. Getting into my room. I decided to take a shower, I realized there was no hot water. The faucet on my shower turned a complete 360°. Not a good sign. I contacted the front desk and they informed me that no one was on maintenance at that time. I hung up and then called back again and was offered a room four floors down to either use just a shower or to move to. I did not want to move four floors away at almost 1 AM in the morning. I also did not want to travel four floors just to shower. So, I declined. Maybe it was stupid of me, but I assumed that later that day they would send someone to fix the shower and make it so I did not have to shower elsewhere to receive hot water. This did not happen. I came back and it was the same thing. I decided not to push the issue, so I did not shower for two days. There was plenty of hot water out of the faucet of the sink in the bathroom, so I used that to sponge myself. I would have raised more of an issue if I would have been paying for it on my own, but my company covered this trip. I still don't think it's fair for them to pay this amount of money for a room that had no ability for me to shower. I will be coming back multiple times to Rochester for business, this is not where I will be staying.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rachel

Stayed 1 night in Aug 2024

10/10 Excellent

Rene

Stayed 1 night in Aug 2024

8/10 Good

Edwin Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good experience
Stayed 3 nights in Aug 2024