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Best Western The Inn At Rochester Airport

2.5 star property

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Photo gallery for Best Western The Inn At Rochester Airport

Lobby
Individually furnished, desk, laptop workspace, iron/ironing board
Property amenity
Lobby
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym

Explore the area

Map
395 Buell Road, Rochester, NY, 14624
  • University of Rochester
    ‪3 min drive‬
  • Strong Memorial Hospital
    ‪4 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪5 min walk‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed) | Individually furnished, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Ballroom

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Larger Room)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Larger Room)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western The Inn At Rochester Airport

Rochester hotel close to University of Rochester
This smoke-free hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a microwave in a common area, a business center, and a 24-hour front desk are onsite. Change of towels is available on request.
Best Western The Inn At Rochester Airport offers 59 accommodations with coffee/tea makers and complimentary weekday newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Best Western The Inn At Rochester Airport is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free self parking on site
  • Extended parking on site (surcharge)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 1 for adults and USD 1 for children
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 1 for adults and USD 1 for children
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Inn Rochester Airport
Best Western Rochester Airport
The At Rochester Rochester
Best Western The Inn At Rochester Airport Hotel
Best Western The Inn At Rochester Airport Rochester
Best Western The Inn At Rochester Airport Hotel Rochester

Best Western The Inn At Rochester Airport Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 387 out of 1009 reviews
Rating 8 - Good. 304 out of 1009 reviews
Rating 6 - Okay. 160 out of 1009 reviews
Rating 4 - Poor. 90 out of 1009 reviews
Rating 2 - Terrible. 68 out of 1009 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Marla

Disliked: Cleanliness, staff & service, property conditions & facilities
The first room I was given had not been cleaned. Trash on the floor and the bed had not been made. Came back downstairs and no one at the desk. I called the hotel, no answer. Call corporate and they connected me to customer service - got a voicemail. Finally someone came back into the hotel. He apologized and gave me a different room. That one had construction supplies all over the floor. Called down, he came up and gave me a third room. Clean, but the lock looked like it was going to fall off the door and the sink was leaking. I stayed there because I was exhausted. Would not go back again.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple, no-frills stay

Our stay at the Best Western at Rochester Airport was totally satisfactory. Check-in was smooth, our room was clean, and breakfast was efficient and satisfying.
Stayed 1 night in Mar 2025

4/10 Poor

Jorge

Stayed 1 night in Mar 2025

4/10 Poor

Bobbi

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is very weird that I only seen Men working. Also when checking in the Man at the counter looks right pass me and asked the guy behind me how he could help him. I had to speak up and say no I am next as I was right in front of him. You can not walk the hall late or they will yell as I am a late night person not an early morning person. Breakfast is horrible and not much of an option. Does not have a pool.
Stayed 1 night in Mar 2025

8/10 Good

Cynthia

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed for one night after a flight delay. Close to the airport (across the street), and reliable shuttle to and from. Friendly staff.
Stayed 1 night in Mar 2025

6/10 Okay

Carol ann

Traveled with family
Liked: Staff & service, amenities
Affordable and decent stay, a bit noisy, but that’s to be expected being across the street from the airport. Overall it met our needs
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonably-priced hotel close to airport

Easy check in, friendly staff, proximity to airport
Stayed 1 night in Mar 2025

8/10 Good

Martin

Stayed 1 night in Mar 2025

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, lobby, elevator, hallways. Friendly and helpful staff. The shuttle gave us a ride to Applebees because the Taco restaurant next door was closed. Brought extra coffee to the room upon request. The beds were comfortable and the soap, shampoo, lotions etc were great. Didn’t look like much from outside but we were impressed with everything. Had a nice stay. I would recommend it.
Stayed 1 night in Mar 2025

10/10 Excellent

Kelli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great service, clean rooms!
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Toiletries were in the room for usage. Staff friendly and attentive. Room had no drafts and stayed warm. Housekeeping available for all needs.
Stayed 2 nights in Feb 2025

8/10 Good

Shaun

Traveled with group, Business traveler
Place was clean and the staff were friendly.
Stayed 1 night in Mar 2025

8/10 Good

Alan

Liked: Property conditions & facilities

Not comfy beds

The bed is so NOT COMFORTABLE!!! Got up with a backache
Stayed 1 night in Feb 2025

6/10 Okay

Laurie

Liked: Cleanliness, staff & service
Was okay for the price
Stayed 1 night in Feb 2025

4/10 Poor

Marc

Disliked: Cleanliness, property conditions & facilities
Nothing really
Stayed 1 night in Feb 2025

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of parking available. The hotel is mainly for guests who park their car and get a shuttle to the airport. Our room (241) was right next to some kind of maintenance closet that emitted a humming noise constantly and became very annoying The staff was wonderful, very friendly and helpful. When we asked for an extra blanket it was delivered within 5 minutes and the employee asked if everything was ok in the room. Hotel was very clean
Stayed 3 nights in Feb 2025

10/10 Excellent

Manuel, Licey al Medio

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and free shuttle.
Stayed 1 night in Jan 2025

8/10 Good

Antoni

Stayed 1 night in Oct 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
I LIKED EVERYTHING.
Stayed 1 night in Feb 2025

10/10 Excellent

Bill

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025