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Best Western Rochester Marketplace Inn

2.5 star property

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Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, individually decorated, individually furnished, desk
Lobby
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom | Combined shower/tub, eco-friendly toiletries, hair dryer, towels
Lobby
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
940 Jefferson Rd, Rochester, NY, 14623
  • Monroe Community College
    ‪14 min walk‬
  • Marketplace Mall
    ‪18 min walk‬
  • University of Rochester
    ‪5 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room) | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Comfort Suites Rochester Henrietta University Area

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
3.4 out of 5, (1000)
$115 nightly
The price is $115 total
includes taxes & fees
Comfort Suites Rochester Henrietta University Area

About this property

Best Western Rochester Marketplace Inn

Rochester hotel with free weekday breakfast
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Wireless Internet access is complimentary. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Best Western Rochester Marketplace Inn is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Crib (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1002 reviews
Rating 8 - Good. 293 out of 1002 reviews
Rating 6 - Okay. 145 out of 1002 reviews
Rating 4 - Poor. 84 out of 1002 reviews
Rating 2 - Terrible. 69 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vvg
Stayed 1 night in Mar 2025

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Eddie

Stayed 2 nights in Mar 2025

2/10 Terrible

Noemi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly a really scary experience I never see or experienced bedbugs bites and same my grandkid and I come back to the house full of bites and the manager change me room but I will better don’t go again too much trauma with all this bites and plus lost too much money for stay supposedly in a safe place but come back home with the kids all full of bedbugs bites sorry never again for me personal never go here
Stayed 4 nights in Mar 2025

4/10 Poor

Noemi

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Sadly don’t have a great experience with the hotel. First was in one room my granddaughter get up with a bite in her left hand then next day my other granddaughter fell a bite on her left leg was like 4 bites in one spot they move to other room think everything was good again this time was me in the pillow was a bedbug and I catch it put it on a cup bring it to the manager at that time but on the bed was few more dead like the room was sprayed and there was some dead bedbugs she see them I didn’t want to no one knows other guess but now on my house look my self and all my body it’s fills with bites plus I’m allergic like my granddaughters for any bite we get it swell and red for like a week. Sadly not good experience at all and my reservation was almost $400. I just don’t want have this experience never again for this I better not go to hotels at all no bueno
Stayed 1 night in Mar 2025

8/10 Good

ELAINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location and breakfast was enjoyable.
Stayed 2 nights in Mar 2025

8/10 Good

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Inara, Charlottesville

Disliked: Staff & service, amenities, property conditions & facilities
When I got there late Saturday night after a long 9 hour drive, I found the room I was given was not cleaned. The bed linens were in a mound, the floor was not vacuumed, garbage cans were on top of the counters. When I returned to the desk, the night manager said that they had a hard time hiring decent workers and were short staffed. Instead of giving me a clean room, I followed him to the room I was given and he proceeded to make the bed in front of me. After he left, I realized that there was no fitted sheet, so I think he made the bed with used sheets. There was not a single towel in the whole room. No soap. The floor had little bits of garbage all over it. I slept on top of the covers that night because I was afraid to sleep in soiled bed sheets. I will not stay there again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely Recommend!

Very pleased with all aspects of this hotel. Great price with friendly staff. Exceptionally, clean room had everything to include microwave and refrigerator. heating system worked well in the room. Hot breakfast was provided. Not a single negative thing to say about this place. Would stay there again in a heartbeat.
Stayed 3 nights in Feb 2025

2/10 Terrible

Winston

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a one night stay and from the time I checked in until a week after my stay, I am still dealing with the mess. I booked the hotel and prepaid the room before arrival through Expedia. When I checked in, I did confirm room is booked through Expedia and I was all good. I was asked for CC and front desk confirmed CC is only using for holding and the amount that was put on hold will be cancelled when I checked out. Things started going south from there. I unlocked the room assigned and found somebody was already in it. Front desk assigned the same room to me and the guest ahead of me. Went back to front desk and this time was given the room next door. Door for the new room would not close unless pulled/pushed to frame by force. I can live that. The next morning when I checked out, nothing was mentioned to me that there will be a room charge. I received an email with a one night charge for the room onto my CC, which I already paid in full 3 days before I arrived. I understand mistakes happened and that is no big deal. A phone call would solve it easily. I called BW three times and all three times front desk said a manager was necessary to look into the issue and she/he was not available at the time. My information and complains were taken and manager will call me back. No calls ever came back. I also called Expedia and Expedia is working with my case now. Six days after I started contacting BW and Expedia, I am still waiting for the refund on the wrong charge.
Stayed 1 night in Feb 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was just fine for what I needed it for. The room was clean. The bathroom was clean. The staff was VERY friendly. And the breakfast buffet was fine. Everything was just fine. Nothing special. Nothing nasty. I'd stay here again. Especially for the price.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cherie

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Annmarie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A relaxing stay with nice people working there.
Stayed 2 nights in Feb 2025

10/10 Excellent

Diana

Liked: Cleanliness
Clean and the front desk, exceptional!
Stayed 1 night in Feb 2025

4/10 Poor

Anthony

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Bad experience

When I arrived water was pouring in through the roof and the entryway and lobby were flooded. Around 8:30pm a tractor trailer parked close to the building and left his motor run all night long, he finally left around 7am.
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Stayed 14 nights in Feb 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

2/10 Terrible

David

Disliked: Cleanliness
Stayed 4 nights in Feb 2025

6/10 Okay

Alessandra

Liked: Room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Sherrod

Stayed 3 nights in Feb 2025

10/10 Excellent

Sherrod

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great employees, especially the women. Keep them happy
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel, Audubon

Stayed 2 nights in Feb 2025