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Best Western Rochester Marketplace Inn

2.5 star property

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Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, individually decorated, individually furnished, desk
Fitness facility
Lobby
Lobby
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
$108
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
940 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪18 min walk‬
  • University of Rochester
    ‪5 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room) | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(37 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(33 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Rochester Marketplace Inn

Rochester hotel with free weekday breakfast
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Wireless Internet access is complimentary. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Best Western Rochester Marketplace Inn is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Crib (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 406 out of 1009 reviews
Rating 8 - Good. 292 out of 1009 reviews
Rating 6 - Okay. 153 out of 1009 reviews
Rating 4 - Poor. 85 out of 1009 reviews
Rating 2 - Terrible. 73 out of 1009 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Stayed 1 night in May 2025

10/10 Excellent

Jessica

Stayed 1 night in May 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Antoinette

Traveled with family
Liked: Cleanliness, staff & service
Location perfect; accessible to restaurants, shopping and the highway. Property average. Breakfast options are bare minimum.
Stayed 3 nights in May 2025

8/10 Good

Randy

Business traveler, Traveled with partner
The bath room needs work
Stayed 1 night in May 2025

10/10 Excellent

Hemanshu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Bert

Disliked: Cleanliness
There was a mouse in my room. There were other things I was unhappy about but I think having a mouse in your room really doesn't require more to be said.
Stayed 1 night in May 2025

8/10 Good

Jessica

Stayed 3 nights in May 2025

10/10 Excellent

Nikayla

Stayed 1 night in May 2025

6/10 Okay

Manuela

Liked: Staff & service
Disliked: Cleanliness, amenities
Ok
Stayed 3 nights in May 2025

8/10 Good

Yajie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Filsan

Business traveler
Liked: Staff & service
Great Stay!
Stayed 1 night in May 2025

4/10 Poor

May Ci

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff complained about everything from cleaning to refilling breakfast stuff to front desk check in and help, honestly I don’t know why you’d work in the service industry if you’ve a problem with serving. The linen were dirty and had to ask for new sheets but it came with attitude. Then there’s people from the chicken restaurant next door smoking weed behind the building doors on their breaks and blocked the side entrance for hotel guests.
Stayed 3 nights in May 2025

10/10 Excellent

Ann

Liked: Staff & service, property conditions & facilities
FRONT DESK STAFF VERY HELPFUL!
Stayed 1 night in May 2025

10/10 Excellent

Kathleen

Stayed 1 night in May 2025

6/10 Okay

Bettina

It was ok

It was just ok. The elevator was out of service when I arrived, meaning I had to carry my bag up 2 flights to the 3rd floor, but it was repaired by the next morning. The place is a bit older, but it was clean. Everything in the room worked except the sleep timer on the television remote and the refrigerator wasn't cold. The breakfast had minimal choice of bread/carbs and no fresh fruit options, only orange or cranberry juice. The coffee was excellent. The hot breakfast was standard powdered scrambled eggs, pork sausage and unseasoned potatoes. The staff was friendly, and it was relatively quiet for a Saturday night in a college town on graduation weekend. Would use again for another overnighter, but probably not for an extended stay.
Stayed 1 night in May 2025

8/10 Good

Miranda

Stayed 1 night in May 2025

6/10 Okay

Debbie

Liked: Staff & service, property conditions & facilities
Housekeeping needs to improve. No shampoo in room. Hair in sink upon arrival. Free breakfast is HORRIBLE!
Stayed 1 night in May 2025

10/10 Excellent

James

Stayed 1 night in May 2025

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to RIT for graduation ceremonies, easy access to the main highway and streets.
Stayed 2 nights in May 2025

6/10 Okay

Melissa

Traveled with family
Disliked: Staff & service
Our visit was fine. Average quality hotel.
Stayed 1 night in May 2025

8/10 Good

Bonnie

Liked: Staff & service, property conditions & facilities
Check-in was smooth. Room was fine. Elevator was out of service. Breakfast was good.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

Great, cozy and comfortable!
Stayed 1 night in May 2025

2/10 Terrible

Yang

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ancient hotel. Blood on the pillow case, hairs on the sheets. Rude house keeping, pathetic free breakfast with no eggs. The hotel is so dirty I think it is unsafe to stay.
Stayed 1 night in Mar 2025

8/10 Good

ARELIS

Liked: Cleanliness, staff & service, property conditions & facilities
muy limpio y buel sevicios
Stayed 2 nights in May 2025