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Best Western Palmyra Inn & Suites

2.5 star property

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Photo gallery for Best Western Palmyra Inn & Suites

Lobby
Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, laptop workspace, iron/ironing board
Lobby
Pool
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
955 Canadaigua Rd., Palmyra, NY, 14522
  • Smith Family Farm
    ‪16 min walk‬
  • Book of Mormon Publication Site
    ‪3 min drive‬
  • Wayne County Fairgrounds
    ‪3 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪44 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

1 bedroom, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • Sleeps 5
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(21 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Palmyra Inn & Suites

Palmyra hotel with free in-room WiFi
This smoke-free hotel features a conference center, a hot tub, and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Best Western Palmyra Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. 43-inch LED televisions come with cable channels.

Bathrooms include shower/tub combinations. This Palmyra hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. This business-friendly hotel also offers a hot tub, a vending machine, and gift shops/newsstands. Complimentary self parking is available on site.

Best Western Palmyra Inn & Suites is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Hot tub
  • TV in common areas

Family friendly

  • Children's games
  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per stay
Cribs (infant beds) are available for USD 5.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palmyra Inn
Best Western Palmyra Inn
Best Western Palmyra
Palmyra Inn Suites
Best Palmyra & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel
Best Western Palmyra Inn & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel Palmyra

Best Western Palmyra Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 519 out of 960 reviews
Rating 8 - Good. 266 out of 960 reviews
Rating 6 - Okay. 117 out of 960 reviews
Rating 4 - Poor. 35 out of 960 reviews
Rating 2 - Terrible. 23 out of 960 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Richard

Stayed 3 nights in Apr 2025

6/10 Okay

Terry

Liked: Cleanliness

Great for its location

This was a great hotel for the location.
Stayed 1 night in Apr 2025

4/10 Poor

Valerie, Newark

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
person checking us in was not very people friendly & took a long time getting process done. when we went back to request towels for our room (there were none) he seemed to not believe us. will not be staying there again.
Stayed 1 night in Apr 2025

10/10 Excellent

AMANDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the jacuzzi tub
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Stayed 1 night in Apr 2025

10/10 Excellent

Gordon

Stayed 2 nights in Apr 2025

6/10 Okay

alyse

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice and close to things.

It is really one of the only hotels in Palmyra. It does have some rooms that join together. They weren’t quite prepared for a full house and ran out of breakfast items quickly.
Stayed 1 night in Mar 2025

10/10 Excellent

Kamilyn, Highland

Stayed 1 night in Apr 2025

6/10 Okay

Ashlee

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service

Needs new management

The rooms were super spacious. We had a 2 bedroom 2 king suite which was really nice but that is where the positive review ends. We arrived Friday night. Saturdays breakfast was pretty sad. The waffle machine ran out of batter. All that was left was instant oatmeal, scrambled eggs (powdered which no one in my family will eat) and plain cheerios, and maybe some bread. By Sunday it was even worse. They ran out of milk and they were bringing one bag of bread or bagels at a time but one family could wipe that out in minutes. By Monday I was completely shocked. It was completely wiped out! I went to the front desk and said there was no food! He said they were supposed to get a shipment of food on Friday but didn’t and instead of going to the store getting more they decided to limp along all weekend and hope for the best. The hotel was completely full! So many families and kids, there was no way it was going to last! By Monday at 9:30 they finally got more food. I won’t even speak of the lack of cleanliness of hotel employees helping with the food. It was probably the worst hotel experience I’ve ever had. The whole time they were so funny about putting any food or utensils out. Like they were rationing everything, even after being restocked. We stayed 4 nights and never received room service. I’m not sure what’s going on with this hotel but clearly they are struggling.
Stayed 4 nights in Mar 2025

8/10 Good

heather b

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Attendant at the front desk was very friendly and accommodating.
Stayed 1 night in Mar 2025

8/10 Good

Udo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love the hotel. We loved the jacuzzi tub, the bed was extremely comfortable.
Stayed 1 night in Mar 2025

8/10 Good

Rick James

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
broken door locks...
Stayed 3 nights in Feb 2025

6/10 Okay

Rick James

Business traveler
Liked: Cleanliness, staff & service
limited breakfast, out of several items...
Stayed 4 nights in Feb 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice small town hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Keshanda

Liked: Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms had a smell, looked like someone had vomited next to one of the beds and the carpeting probably needed a couple of high grade shampoos. Breakfast was slow to refill so my mom only got cold cereal.
Stayed 1 night in Mar 2025

10/10 Excellent

Christa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Comfortable beds and fun hot tub. Enjoyed the continental breakfast - good variety of food and large eating area. Kind staff. Would stay again!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a appreciated most, was that at 8pm the people in the next room checked in, making a ton of noise, after 30 min I couldn't take listening to kids screaming, banging on walls, walking in and out of the room, letting the door slam. The walls are very thin. I called the desk and within 5 min I had a new room. Peace and quiet again. Awhhhhh. My room was clean, and the front desk was EXCELLENT!!!! Thank you.
Stayed 1 night in Mar 2025

10/10 Excellent

Sharon, Greensburg

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, the staff friendly and it was close to LDS historical sites. They had breakfast included in the stay which was very welcomed and very nice. very n
Stayed 2 nights in Mar 2025

8/10 Good

Jim

Stayed 1 night in Mar 2025

4/10 Poor

Heather

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was older and rundown. We would have liked to see a clean lobby. It needs a good, deep clean. Side note, the “free” breakfast is little more than stale cereal. Plan on not eating breakfast there. Our A/C didn’t work in the room, luckily it was cool outside. Positive was the location. Very close to places we wanted to see. Balance those when considering this place.
Stayed 2 nights in Mar 2025