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Hôtel Universel in Rivière-du-Loup

4.0 star property
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Front of property
Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished
Breakfast and dinner served, international cuisine
Breakfast and dinner served, international cuisine
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Room service
  • Gym
  • Breakfast available
  • Pool
$155
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Grand Portage Regional Hospital
    ‪3 min drive‬
  • Parc des Chutes
    ‪4 min drive‬
  • Riviere-du-Loup Saint-Simeon Ferry
    ‪10 min drive‬

Room options

View all photos for Excellence Room

Excellence Room | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room

7.6 out of 10
Good
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(47 reviews)
  • 312 sq ft
  • 5 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(112 reviews)
  • 312 sq ft
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(51 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Club Room

Privilege Club Room | Hypo-allergenic bedding, individually decorated, individually furnished

Privilege Club Room

9.0 out of 10
Wonderful
(28 reviews)
  • 325 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(40 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hôtel Universel in Rivière-du-Loup

4-star Rivière-du-Loup hotel with 1 restaurants, connected to the convention center
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a 24-hour business center are onsite.
Hôtel Universel in Rivière-du-Loup offers 300 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Hôtel Universel in Rivière-du-Loup features a waterslide and an indoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 183 square feet (17 square meters) include conference space. This family-friendly hotel also offers a 24-hour fitness center, spa services, and a vending machine. Complimentary self parking is available on site, along with a car charging station.

Hôtel Universel in Rivière-du-Loup is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekdays.
Restaurant - Boreal - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40.24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 2024-11-30, 054854

We should mention

Pool access available from 8:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1065 out of 1896 reviews
Rating 8 - Good. 501 out of 1896 reviews
Rating 6 - Okay. 207 out of 1896 reviews
Rating 4 - Poor. 79 out of 1896 reviews
Rating 2 - Terrible. 44 out of 1896 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monique

Stayed 1 night in May 2025

10/10 Excellent

James

Traveled with partner
Liked: Amenities, property conditions & facilities
Gorgeous property well decorated rooms
Stayed 1 night in May 2025

10/10 Excellent

Samuel

Stayed 1 night in May 2025

8/10 Good

Jessica et Rejean

Stayed 1 night in May 2025

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only issue was lack of understanding english
Stayed 1 night in May 2025

2/10 Terrible

Achraf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst weekend ever

The room was terrible. The mattress was not comfortable at all and the pillows were too thin. Also, the refrigerator was making a noise so annoying and loud that we placed it in the bathroom to close the door on it. The AC was also making a loud noise, we decided to turn it off to be able to sleep. There is no way we are coming back at that hotel. It is clear that they have rooms reserved for Expedia/hotel.com which are less quality than the others. This week end was a nightmare and we left the hotel with neck pain. I do not recommend at all!
Stayed 2 nights in May 2025

8/10 Good

Jack

Traveled with family
Stayed 1 night in May 2025

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid 8/10

I slept great even tho the hotel was full. And with a nice pool like this, when i say full, i mean full of kiddos! I wish they had express checkout instead of waiting in line at 10:58am.
Stayed 2 nights in May 2025

10/10 Excellent

Susan, Portage Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Annick

Business traveler
Stayed 1 night in May 2025

8/10 Good

Marie-Geneviève

Traveled with family
Liked: Cleanliness, property conditions & facilities
La personne au desk était en formation il faut donc lui laisser sa chance et pour ça aucun problème mais elle était accompagné par une dame …. J’ai dû poser plein de question au sujet de l’hôtel puisque j’ai eu ma clé et bye…. Je voulais savoir les heures de la piscine, du resto, comment fonctionnait le spa, etc ….
Stayed 1 night in May 2025

10/10 Excellent

Shane

Stayed 1 night in May 2025

10/10 Excellent

Shane

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Place was very clean. Stayed 2 different nights so had different rooms. First night the heater,cooling unit was really malfunctioning and kept blowing hot air even if you switched temp. Second stay the heating,cooling worked great. Overall i would still say its a great hotel.
Stayed 1 night in May 2025

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!! Great restaurant!!
Stayed 1 night in May 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for dogs

Was spontaneously travelling with my dog. Stopped in rivière du loup randomly and was pleasantly surprised. They have a whole section of rooms for pets with patio access. So we were able to let the dog in and out of our room without having to trek through the hotel. First night we were in the old part of the hotel my only complaint was the toilet was wedged between a wall and the bath tub was a little tight on space. Second night we were in the new part and absolutely no complaints. Hotel was hosting a few groups both nights we were there. Was super cute to see a group of women playing games in one of the common areas and other groups engaged with activities around the hotel. Had a very community feel to it.
Stayed 1 night in May 2025

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charging station
Stayed 1 night in May 2025

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

marie-pier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Shelby

Stayed 1 night in May 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice! Great for weekend getaway with spouse or family
Stayed 1 night in May 2025

10/10 Excellent

JOSEPH

Liked: Cleanliness
Quite a fine facility
Stayed 1 night in May 2025

8/10 Good

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Manon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Quelques désagréments

Chambre vue sur la piscine très bruyante. La réservation n’a pas été transmise adéquatement, nous n’avons pas obtenu les chambres à l’heure annoncé
Stayed 1 night in May 2025

2/10 Terrible

Stephanie

Stayed 1 night in May 2025

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool updates. Restaurant serves yummy food. Parking around the property is limited
Stayed 1 night in May 2025