Ratings based on 862 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 6, 2024 on Expedia
Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.
Comment from Hotel Management
Apr 23, 2024 by Tukan Hotel Playa del Carmen., Hotel Management
¡Hola Erick!Muchas Gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente, Tukan Hotel Playa del Carmen
by A verified traveler
Posted Mar 25, 2024 on Expedia
Comment from Hotel Management
Apr 23, 2024 by Tukan Hotel Playa del Carmen., Hotel Management
¡Hola Abel! Muchas gracias por dejar tu valoración, agradeceríamos una retroalimentación de su valoración, esto con el fin de nosotros tener conocimiento en las áreas de oportunidades a trabajar y así ustedes se puedan llevar una mejor experiencia en sus vacaciones.Esperando se encuentre bien, quedamos a sus ordenes.¡Excelente día!Tukan Hotel Playa del Carmen .
by A verified traveler
Posted Mar 12, 2024 on Expedia
Comment from Hotel Management
Mar 16, 2024 by TK HOTELS, Hotel Management
Gracias por su visita! Trabajaremos para que en su próxima visita la pase aun mejor.
by A verified traveler from Las vegas
Posted Mar 12, 2024 on Expedia
Comment from Hotel Management
Apr 1, 2024 by TK HOTELS, Hotel Management
Gracias por su visita, le esperamos pronto de vuelta!
by A verified traveler
Posted Mar 4, 2024 on Expedia
The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning.
Comment from Hotel Management
Apr 22, 2024 by Tukan Hotel Playa del Carmen., Hotel Management
Estimada NikkiPrimero que nada, quiero agradecerte por tomarte unos minutos de tu tiempo para regalarnosesta breve reseña. Es de suma importancia para nosotros las reseñas y puntuaciones que nuestros huéspedes nos obsequian, porque es el medio en el que detectamos las mejoras en las distintas actividades que conforman el hotel y de igual manera, reforzar con las áreas que se realicen las actividades de forma correcta.He leído atentamente su reseña en cuanto a su mala experiencia de algunos servicios brindados por el hotel, he canalizado todos sus comentarios a los departamentos correspondientes para tomar las acciones necesarias y seguir mejorando nuestros servicios.Lamentamos que se haya llevado una mala impresión y le extendemos una disculpa por todos los incidentes ocurridos durante su estancia. Esperando se encuentre bien, le deseamos que pase un extraordinario día.Tukan Hotel Playa del Carmen.
by A verified traveler
Posted Feb 24, 2024 on Expedia
I like being right by 5th avenue
Comment from Hotel Management
Mar 3, 2024 by TK HOTELS, Hotel Management
Gracias por su visita! Le esperamos pronto de vuelta!
by A verified traveler
Posted Feb 19, 2024 on Expedia
Comment from Hotel Management
Feb 21, 2024 by TK HOTELS, Hotel Management
Gracias por su visita! Le esperamos pronto de vuelta!
by A verified traveler
Posted Feb 13, 2024 on Expedia
Rene was an excellent asset. I'd say he was very good at running the hotel. The cleaning women were too, except they were a bit chatty when they convened. The young women in the registration/lobby were not very helpful and it appeared to pain them that they were interrupted...although they weren't working. Also, can I suggest that you 1) power wash the pool area later in the day, not at 7:00 a.m. and 2) provide a small refrigerator and coffee pot in every rooms.
Comment from Hotel Management
Feb 16, 2024 by TK HOTELS, Hotel Management
Gracias por su visita! Tomaremos en cuenta sus comentarios para que en su próxima visita la pase aun mejor!
by A verified traveler
Posted Jan 19, 2024 on Expedia
Close to the 5ta Avenue
Comment from Hotel Management
Jan 22, 2024 by Tukan Hotel Playa del Carmen., Hotel Management
¡Hola Martin!Muchas Gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente, Tukan Hotel Playa del Carmen
by A verified traveler
Posted Jan 17, 2024 on Expedia
Stayed at Tukan before covid and was treated well. Totally diferent this time around. Unresponsive and grummpy recepton. Wasted hours just to ty and get the TV to work. Toilet was junk and hotel ignored request to fix. Many noisy guests carrying on to all hours with no reponse from the hotel.
Comment from Hotel Management
Jan 18, 2024 by Tukan Hotel Playa del Carmen, Hotel Management
Dear Roydon,Thank you for your feedback regarding your recent stay at Tukan Hotel Playa del Carmen. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to knowthe importance that has for us our guests to be heard.we just finished to read your review and I am very disappointed to learn that we did not meet your expectations at 100% and would like to take this opportunity to apologize for any inconveniences you experienced during your stay.All your comments haven been sent to the correspondent managers in order to keep improving our services.Despite the inconvenience, I really hope that you can give us a second opportunityto exced your expectations and show you how amazing is Tukan Hotel Playa del CarmenKind Regard.