Ratings based on 2,321 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Hotwire Verified Reviews
by A verified traveler from Paramount
Posted Apr 25, 2024 on Expedia
Very luxory
by A verified traveler
Posted Apr 24, 2024 on Expedia
We liked everything.
We will highly recommend this hotel
by A verified traveler
Posted Apr 24, 2024 on Expedia
Spectacular
by A verified traveler from oswego
Posted Apr 22, 2024 on Expedia
Great staff and very clean facilities! The resort food and drinks are mediocre at best . There are basically no activities . The pools are very small and boring not even any music . This is a resort for older folks who just want to sit by the pool and read . I felt they should have had shuffleboard or bocce . Rooms were nice and clean .
Comment from Hotel Management
Apr 23, 2024 by Hotel Riu Palace Riviera Maya Online Reputation Ma, Hotel Management
Dear Christopher L.,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Kindest Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager
by A verified traveler
Posted Apr 21, 2024 on Expedia
by A verified traveler
Posted Apr 21, 2024 on Expedia
The restaurants all had amazing choices. Wish there was a bit more entertainment but overall experience was wonderful. Went for my honeymoon and it’s very romantic both night and day. Place is safe and staff is so kind. Best experience and very memorable. Looking forward to coming back.
Comment from Hotel Management
Apr 24, 2024 by Online Reputation Manager , Hotel Management
Dear Luis Alberto,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Riviera MayaOnline Reputation Manager
by A verified traveler
Posted Apr 21, 2024 on Expedia
by A verified traveler
Posted Apr 21, 2024 on Expedia
Very nice, well kept.
The food options were very good
Comment from Hotel Management
Apr 24, 2024 by Online Reputation Manager , Hotel Management
Dear Curtis G,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager
by A verified traveler
Posted Apr 21, 2024 on Expedia
This was an excellent resort from top to bottom! Definitely will go there again!
Comment from Hotel Management
Apr 24, 2024 by Online Reputation Manager, Hotel Management
Dear RoseAnn,Thank you for your great review and for spending time with us at the Hotel Riu Palace Riviera Maya.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Riviera MayaOnline Reputation Manager
by A verified traveler
Posted Apr 20, 2024 on Expedia
Staff is very friendly. The food options range from healthy to indulgent, The rooms are cleaned daily and fresh towels are also replenished. We had a 50th wedding anniversary we were celebrating, and the employees made it special by decorating the table, and surprising us with a special treat cake! The food was also delicious! Very memorable evening!
Comment from Hotel Management
Apr 24, 2024 by Online Reputation Manager, Hotel Management
Dear Gail Mary,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager