If I could give this hotel 6 stars, I would! I'll start with warm, friendly and accommodating nature of all of the staff. FELIPE, one of the front desk staff, was phenomenal. Not only was friendly, he took extra time at every interaction to go the extra mile. From dinner suggestions and reservations, to fielding questions about the area(s), booking tours for us and almost always turning the computer around to provide a visual of where we were and where we were going... I hope your superiors pass this along to you, you definitely made our stay THAT much better.
Upon our arrival, we were earlier than the properties "2pm" check-in time, but Felipe moved us to a different floor that a room would have been cleaned sooner, gave us 2 drink vouchers for the roof-top terrace and as promised - came down an hour later and got our keys (roughly 12:15pm)
The hotel room was exactly as pictured and clean. We had a corner room with beach view and you could see all of Copacabana Beach, it was lovely.
Complimentary breakfast was good, nothing too crazy, not underwhelming, ends at 10am.
The cleaning lady for our room was so sweet! Always smiling, always did a great job, never been so happy to tip a human being!
When trying to decide where to stay, having a gym was a factor for me. Despite being on vacation, I like to get even a quick 45/60 minute workout in, daily. The gym at the facility EXISTS, but is quite small and sliiightly underwhelming.
Highly recommended! Will be back!