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Tru by Hilton Ashland

2.5 star property

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Photo gallery for Tru by Hilton Ashland

Lobby
1 bedroom, desk, blackout drapes, iron/ironing board
Lobby
Business center
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • 24/7 front desk
  • Free WiFi
$113
includes taxes & fees
Sep 7 - Sep 8

Explore the area

Map
101 North Carter Road, Ashland, VA, 23005
  • Randolph-Macon College
    ‪16 min walk‬
  • Henrico Sports & Events Center
    ‪8 min drive‬
  • Kings Dominion
    ‪8 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 2 Queen Beds

1 bedroom, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(103 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(8 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, desk, blackout drapes, iron/ironing board

Room, 1 King Bed

9.0 out of 10
Wonderful
(108 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Free toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible (Hearing)

9.2 out of 10
Wonderful
(10 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

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  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very Good, (1007)
$134 nightly
The price is $134 total
includes taxes & fees
Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG

About this property

Tru by Hilton Ashland

Ashland hotel with free breakfast
This smoke-free hotel features a fitness center, coffee/tea in a common area, and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk. Housekeeping is available on request.
Tru by Hilton Ashland offers 97 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wireless Internet access. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fitness center, coffee/tea in a common area, and an elevator. Onsite self parking is complimentary.

Tru by Hilton Ashland is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru by Hilton Ashland Hotel
Tru by Hilton Ashland Ashland
Tru by Hilton Ashland Hotel Ashland

Tru by Hilton Ashland Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1176 out of 1810 reviews
Rating 8 - Good. 333 out of 1810 reviews
Rating 6 - Okay. 163 out of 1810 reviews
Rating 4 - Poor. 64 out of 1810 reviews
Rating 2 - Terrible. 73 out of 1810 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great hotel!

A great stay. Friendly staff and clean rooms. I will say the pillows are thin. Food in the morning was good and didn’t cause any issues. A great stay will use this hotel for anytime I’m in the area.
Stayed 1 night in May 2025

10/10 Excellent

Kelley

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing not to like. Great staff, clean rooms, easy access to food and gas stations. Right off I95.
Stayed 1 night in May 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay but COULD HAVE BEEN GREAT

Great place with some minor issues. No closet and you hang clothes on pegs on the wall. Air conditioning was really hard to regulate. Took a really long time for hot water in sink and shower. No microwave oven in room. There are 2 elevators but only was is operating and at times it appeared to be stuck. Positives were the fitness center and the laundry… both were nice. Coffee in common area was a nice extra but coffee was usually luke warm. Yogurt machine in breakfast area didn’t work one day and no one seemed like they cared. and 15 minutes before breakfast ended the worker refused to reload the pancake batter. Some of the cleaning staff walked around with sour looks. All in all breakfast was not great. Microwave in reception area was nice as was the “store” to buy snacks and drinks.
Stayed 3 nights in May 2025

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Apr 2025

10/10 Excellent

Gay

Liked: Amenities
The staff was very friendly and helpful. The property is clean and nice looking
Stayed 1 night in May 2025

10/10 Excellent

Samantha J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

KATHERINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how stylish it is. Very clean. Nice tv. Nice shower and products and bed was comfy and linens soft
Stayed 1 night in May 2025

10/10 Excellent

Marni

Stayed 1 night in Apr 2025

10/10 Excellent

LISA-MARIE

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff. Clean spacious room.
Stayed 1 night in May 2025

4/10 Poor

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Not the hotel for us.

This stay was not the best first they didn’t have the two bed room we booked (this will factor in later). We were offered either a king room or two king rooms. We took the one room as we are a couple and can share a bed. The mattress was super hard and the pillows were half flat before you even used them. After the first night we asked for some additional pillows and were told they might not have them. When they did find extra they gave us grief for wanting two extra ones, one for each of us. This is normally one reason we book a room with two beds as it gives us more pillows and we don’t have to share blankets. Overall we did not enjoy our stay as the hard bed made it tough to sleep.
Stayed 3 nights in Apr 2025

8/10 Good

Anne

Traveled with partner
Liked: Staff & service, property conditions & facilities
Check-in went smoothly. I was surprised that the shower was dirty. Hair and scum in the edges and crevices. Bed comfortable. No one was at the desk when we checked out and after waiting for some time, we just left. Did a follow up call twenty minutes later to let them know we checked out. Someone answered and put me on hold for a while.
Stayed 1 night in May 2025

10/10 Excellent

Diana

Complaint we have is the pillows. When u lay on them your head his the bed.
Stayed 1 night in May 2025

6/10 Okay

Dawn

Traveled with family

Tru not up to par

I have stayed in Tru hotels before and absolutely loved them! This particular one was not up to their usual standards. We were just passing thru the area for the night so we just needed a place to sleep and i was excited to find them. Our room was not the cleanest! It didn't look like the table between the beds had been cleaned in over a week with the amount of dust on it including crumbs. The main floor was clean but you could see that they dont pay attention to the edges of the floor or corners which is where we noticed it first in the bathroom. Shower had rust black grime stuff built up, ceiling fan had so much dust balls on it, toilet was very loose from the floor, beds were uncomfortable and AC was extremely loud. All of this may of just been the room we unfortunately got but it was disappointing to get. Lady at the counter was not the friendliest so I didn't bother going to tell her. We left super early so breakfast wasn't open yet but they usually have a good one. We liked that it was right off the highway and close to gas & restaurants.
Stayed 1 night in Apr 2025

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Friendly service, clean and smelling good throughout the hotel, quiet but comfy atmosphere. Loved everything about it!
Stayed 1 night in May 2025

10/10 Excellent

Tyler

Stayed 1 night in Apr 2025

8/10 Good

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities
no Coffee pot in room~
Stayed 1 night in May 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Melissa

Stayed 3 nights in Apr 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Overnight Stop

Very nice hotel for a quick over night stop. Clean, comfortable and close to the interstate. They even have a nice little gym.
Stayed 1 night in Apr 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was new and clean and had a walk in shower.
Stayed 1 night in Apr 2025

8/10 Good

Miranda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Basic rooms but clean
Stayed 1 night in Apr 2025

6/10 Okay

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioning in my room. It was broken, and the fan was super loud. It was 90 degrees for the few days I was there. Also, the breakfast choices were bad, everything was out of order.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It really helps a tired traveler when the staff is friendly- and everyone I met was. The lady at the desk was happy and welcoming, the ladies responsible for the breakfast area were efficient and sincere in their efforts to keep everything clean and stocked. I enjoyed my stay.
Stayed 2 nights in Apr 2025