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Springhill Suites by Marriott Richmond Northwest

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Springhill Suites by Marriott Richmond Northwest

Exterior
Lobby
Reception
Property amenity
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
9960 Independence Park Drive, Richmond, VA, 23233
  • Short Pump Town Center
    ‪6 min drive‬
  • Regency Square Mall
    ‪7 min drive‬
  • Henrico Doctors' Hospital
    ‪8 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪26 min drive‬

Room options

View all photos for Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Hearing Accessible)

  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds, Non Smoking

  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed, Non Smoking

  • 375 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel

Pool
Breakfast included
Pet friendly
Parking included
4.4 out of 5, Excellent, (774)
The price is $117
per night
$136 total
includes taxes & fees
Feb 12 - Feb 13
Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel

About this property

Springhill Suites by Marriott Richmond Northwest

Richmond hotel with free weekday breakfast
A fitness center, a business center, and conference space are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Springhill Suites by Marriott Richmond Northwest offers 103 accommodations with iPod docking stations and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub.

A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 280 square feet (26 square meters) include conference space. This business-friendly hotel also offers a fitness center, tour/ticket assistance, and a picnic area. Complimentary self parking is available on site.

Springhill Suites by Marriott Richmond Northwest is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 280 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 2.00 percent tourism fee will be charged

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub, while guests under 17 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Springhill Suites Marriott Northwest
Springhill Suites Marriott Northwest Hotel
Springhill Suites Marriott Northwest Hotel Richmond
Springhill Suites Marriott Richmond Northwest
Springhill Suites Northwest
Springhill Suites Richmond Northwest
Springhill Suites Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Richmond
Springhill Suites by Marriott Richmond Northwest Hotel Richmond

Springhill Suites by Marriott Richmond Northwest Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 594 out of 1001 reviews" "
Rating 8 - Good. 212 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Celina

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
I love staying at this hotel when I come for a getaway or business. I had some issues with the room, it wasn’t anything that would make me no longer book- because I will be back!!! 😁 Just some minor issues- The mirror in the room wasn’t cleaned properly- some spots, some towels could not be used(some issues with hair on the towel). Tub needs to be redone-started to peel and the tiles as well.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

John

Traveled with family
Disliked: Property conditions & facilities
Property needs updating. We were suppose to get our room cleaned everyother day. They never came! Staff was freindly put would not stay there again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

James

Liked: Staff & service
Disliked: Room comfort
Could use a renovation. Shower wall tears, A/C door broke screws slightly protruding... tub release stuck
Stayed 2 nights in Oct 2024

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place , I will stay again
Stayed 2 nights in Oct 2024

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the gal who checked me in. Very helpful with giving a flyer with information as to good restaurants, ect. The room was exceptionally clean and spacious!
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service during my stay. The property is well cared for and very clean. I would stay at the property again should the need arise.
Stayed 1 night in Oct 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Jerri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Springhill Marriott. It’s always clean, quiet and the staff is awesome.
Stayed 1 night in Oct 2024

8/10 Good

Kendrall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Hillary

The staff is always wonderful. The rooms are clean and comfortable. Great place to stay if visiting Richmond!
Stayed 1 night in Sep 2024

8/10 Good

William, Yanceyville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, safe, clean in an great area, wonderful staff! However, the breakfast was horrific, the worst I have ever had, powdered eggs, tasteless cheap sausage, no flavored waffles. We have had better at 3 star hotels, this should be addressed quickly, I suggest you taste the food you're serving! We dumped in the trash and went to Denny's. Sometimes you get what you don't pay for. This would have been a great stay, if the breakfast was better, we hope this is addressed, we come often to Richmond and would like to make this our go to hotel!!
Stayed 3 nights in Sep 2024

10/10 Excellent

tiara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Over all good stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was wonderful! The ladies i interacted with were kind, delightful and so personable. It was a great stay for us. The room was comfortable and very clean. We enjoyed our stay.
Stayed 1 night in Sep 2024

8/10 Good

Stephanie Ann, Oxford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk went above and beyond. They were friendly and it was wonderful being met with a warm welcome after a long day. Cookies are delicious. Only thing that could be better is sound proofing. I was on the third floor and the person above me was very noisy.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Ashley

Stayed 1 night in Aug 2024

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, convenient to downtown Richmond.
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
When we arrived, no one was at the front desk, but lots of people were seated uncomfortably and tensely in the lobby. A woman walked up and said the computers were down and she didn't know when we will be back up but I could sit down with everyone else. I have two small children so we stayed in the car and then took them to grab food returning an hour later. I walked in and no one as the front desk, the lady was sitting in the lobby playing a game on her ipad. I could see her, she could see me. There was an uncomfortable moment and then she got up and checked me in. There was water all over the floor, which another person staying there told us not to fall. It just wasn't good at all. So disappointed.
Stayed 1 night in Sep 2024

8/10 Good

Marcia

Staff was exceptionally friendly and helpful. There was plenty of choices for breakfast. The bed was comfortable.
Stayed 3 nights in Sep 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2024

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not very tasty and the eggs tasted like chaulk, but the hotel itself was very clean and nice. Would definitely stay here again w/ out breakfast
Stayed 1 night in Sep 2024