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Springhill Suites by Marriott Richmond Northwest

2.5 star property

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Photo gallery for Springhill Suites by Marriott Richmond Northwest

Experience the sleek, modern design of Springhill Suites, featuring a curved entrance and beautifully landscaped surroundings.
Relax in a tranquil patio area with round tables, comfortable chairs, and lush greenery.
Relax in the stylish lobby with a curved sofa, flat-screen TV, and cozy seating area.
Relax in the hotel lobby's inviting seating area, featuring a mix of sofas and tables, a flat-screen TV, and comfortable chairs.
Guests are greeted by a stylish reception area with a welcoming reception desk and comfortable seating.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
9960 Independence Park Drive, Richmond, VA, 23233
  • Short Pump Town Center
    ‪5 min drive‬
  • Henrico Doctors' Hospital
    ‪6 min drive‬
  • University of Richmond
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Hearing Accessible)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Double Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(63 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Studio, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(59 reviews)
  • 375 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Springhill Suites by Marriott Richmond Northwest

Richmond hotel with free weekday breakfast
A fitness center, a business center, and conference space are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Springhill Suites by Marriott Richmond Northwest offers 103 accommodations with iPod docking stations and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fitness center, tour/ticket assistance, and a picnic area. Complimentary self parking is available on site.

Springhill Suites by Marriott Richmond Northwest is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 17 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Springhill Suites Marriott Northwest
Springhill Suites Marriott Northwest Hotel
Springhill Suites Marriott Northwest Hotel Richmond
Springhill Suites Marriott Richmond Northwest
Springhill Suites Northwest
Springhill Suites Richmond Northwest
Springhill Suites Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Richmond
Springhill Suites by Marriott Richmond Northwest Hotel Richmond

Springhill Suites by Marriott Richmond Northwest Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 611 out of 1007 reviews
Rating 8 - Good. 208 out of 1007 reviews
Rating 6 - Okay. 90 out of 1007 reviews
Rating 4 - Poor. 48 out of 1007 reviews
Rating 2 - Terrible. 50 out of 1007 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

tiffiney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay!!!

This was one of the best experiences that I ever had at a hotel. Ms. Kim was the BEST!! She’s like the Chik Fil A of customer service. The way she greeted us was top tier!!! Thank you Ms. Kim! The hotel was nice as well and breakfast was good. I’m super picky about hotels but this was 10/10!
Stayed 1 night in Apr 2025

10/10 Excellent

Josh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet with lots of restaurants around. Will be back again.
Stayed 1 night in Apr 2025

8/10 Good

David

Stayed 2 nights in Apr 2025

6/10 Okay

Flor

Stayed 5 nights in Mar 2025

10/10 Excellent

Alaa

Stayed 1 night in Apr 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Karen

Business traveler
Disliked: Cleanliness

House Keeping

Tne room was ok but are room was not cleaned until I went to the service desk and ask for it to be cleaned. I ask in the morning if we could get more towels they said ok, At 4:30 when I came back to the hotel and my room had not been touched. I went to the front desk and the lady appologized and said she would have it taken care od ASAP. SOmeone did come up and strighten up the room. I was upset when I walked into the room and it had not been touched. But they did come up and take care of it.
Stayed 1 night in Apr 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Jazmine

Stayed 2 nights in Mar 2025

4/10 Poor

Kyna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The one bright spot during my stay was the front desk associate, who provided excellent customer service. She was kind, attentive, and did her best to address the issues I encountered. If it weren’t for her professionalism, my rating would be even lower. Unfortunately, despite her efforts, the condition of the hotel itself made for a very unpleasant experience. Major updates are desperately needed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Room was in great condition except staff should check on the status of items in the room such as the fridge. The small refrigerator was not plugged in and I needed to crawl down, pull it out, and plug it in so that it would work and then push it back into place. My wife uses an injectable medication that needs to be refrigerated when traveling. Other than that, room was great.
Stayed 1 night in Mar 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommadation, very friendly staff, loved the breakfast, thank you
Stayed 1 night in Mar 2025

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and convenient to 95 Great rooms and service and breakfast Will stay again
Stayed 1 night in Feb 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly Receptionist

I was greeted by an excellent & friendly receptionist by the name of Kim. I was quickly checked in with no delay. The room was clean & in excellent condition. The stay, while short, was pleasant.
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kim at the front desk was great and very helpful. My wife and I had a great experience at this hotel!
Stayed 1 night in Mar 2025

8/10 Good

Ronald

Stayed 1 night in Dec 2024

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Joseph

Business traveler
Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Janet, Carmel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent !
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathleen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast and delightful woman serving breakfast. Bedroom convenient family of 5 with 2 beds couch with trundle bed. Convenient location.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cleanliness

I wondered if the room had been vacuumed thoroughly before we arrived… There was some fuzz on the rug and some hair on the bathroom floor… But otherwise it was well dusted and surface seem to have been wiped
Stayed 1 night in Mar 2025

10/10 Excellent

Lady

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, near restaurants and shopping centers, peaceful and relaxing
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025