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SpringHill Suites by Marriott Richmond North/Glen Allen

3.0 star property

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Photo gallery for SpringHill Suites by Marriott Richmond North/Glen Allen

Dining
Exterior
1 bedroom, premium bedding, in-room safe, desk
Reception
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking available
  • Pet friendly
  • Gym
  • Air conditioning

Explore the area

Map
9701 Brook Rd, Glen Allen, VA, 23059
  • Henrico Sports & Events Center
    ‪18 min walk‬
  • Lewis Ginter Botanical Garden
    ‪6 min drive‬
  • Richmond Raceway
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

37-inch LCD TV with satellite channels, TV

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 340 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 390 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

SpringHill Suites by Marriott Richmond North/Glen Allen

3-star Glen Allen hotel close to The Crossings Golf Club
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.
SpringHill Suites by Marriott Richmond North/Glen Allen offers 136 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
SpringHill Suites by Marriott Richmond North/Glen Allen features an indoor pool and a fitness center. Wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. Event facilities measuring 291 square feet (27 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and a picnic area. Parking is available onsite for a surcharge.

SpringHill Suites by Marriott Richmond North/Glen Allen is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 291 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay, plus a one-time cleaning fee of USD 50 and a deposit of USD 5 per day
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 20.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 5 per day
  • Pet fee: USD 50.00 per accommodation, per stay plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Richmond Springhill Suites
Springhill Suites Marriott Richmond
SpringHill Suites Marriott Richmond North/Glen Allen Hotel
Springhill Suites Marriott Richmond Hotel Virginia Center
Springhill Suites Marriott Richmond Virginia Center
Springhill Suites Richmond
Springhill Suites Richmond Virginia Center
Springhill Suites Virginia Center
Springhill Suites Marriott Richmond Virginia Center Hotel
SpringHill Suites Marriott Richmond North/Glen Hotel
SpringHill Suites Marriott Richmond North/Glen Allen
SpringHill Suites Marriott Richmond North/Glen
SpringHill Suites riott Richm
SpringHill Suites by Marriott Richmond North/Glen Allen Hotel

SpringHill Suites by Marriott Richmond North/Glen Allen Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 551 out of 1133 reviews
Rating 8 - Good. 291 out of 1133 reviews
Rating 6 - Okay. 136 out of 1133 reviews
Rating 4 - Poor. 83 out of 1133 reviews
Rating 2 - Terrible. 72 out of 1133 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Traveled with partner
Liked: Staff & service, amenities
The property is well located with many dinning options and it feels very safe. In the room, although everything was working and very clean, the faucets were loose, which made them hard to use and gave the room a less than high-quality feel. Also, the hallway was not very clean.
Stayed 1 night in Dec 2024

6/10 Okay

Jernier

Traveled with family
Liked: Cleanliness, staff & service
Rooms need to be updated.. furniture stained and bathroom needs updates
Stayed 2 nights in Dec 2024

10/10 Excellent

LaTanya

Liked: Cleanliness, amenities, property conditions & facilities
An older property but close to stores and restaurants. Renovation is needed especially the elevators that jerk when they go up and come down.
Stayed 2 nights in Dec 2024

2/10 Terrible

Octavia

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service
Husband requested for our room to be cleaned and staff ignored the request. My husband also requested clean towels and we were told we needed to bring our dirty towels down to the lobby and give them the front desk. How dirty and nasty! And to be clear we did not get towels during the night request. We waited until morning to see the nicer staff.
Stayed 6 nights in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Lack of cleaning and lack of breakfast eggs.
Went 5 days without the room being cleaned and it was only after I complained that it was partially done! I did not opt out of room servicing. Scrambled eggs were served Dec 23, 24 and 25 only out of 7 days. They weren'tavailableat all the week prior . Packaged products were served the rest of the mornings.
Stayed 7 nights in Dec 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Fabiola

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Everything It's convenient. Customers service is excellent. Breakfast was great.
Stayed 4 nights in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Its ok
Stayed 1 night in Dec 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and location. We come here all the time. Courtney is a great front desk person. We will come back here again on our next family get together.
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in Richmond Virginia
This was an excellent choice. Staff is wonderful and the hotel is in a great location. Amenities are good and it’s clean and quiet. Wonderful choice for anyone we will come back for sure !!
Stayed 1 night in Dec 2024

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to the Marriott brand
Stayed 1 night in Dec 2024

10/10 Excellent

john

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd visit and happy on both occasions
Stayed 4 nights in Dec 2024

6/10 Okay

Esther

Liked: Staff & service
Disliked: Property conditions & facilities
Just Meh.
Stayed 1 night in Dec 2024

10/10 Excellent

Antonio

Stayed 1 night in Nov 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Bozzlady

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I always stay at this property. The service is always great. As soon as walk in the front desk always remembers my family and i right away. The Assistant Manager Lamont who we love. He's goes above and beyond to make sure our stay is so personal. He's a good representation of the establishment..
Stayed 4 nights in Nov 2024

6/10 Okay

Tasha

Liked: Staff & service
Stayed 3 nights in Nov 2024

4/10 Poor

Lisa

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Dissatisfied
The toilet did not work properly. Then when I went down to use the lobby restroom, there was no toilet paper. The sofa bed mattress was dirty so we didn’t use it.
Stayed 3 nights in Nov 2024

10/10 Excellent

DAVID

Liked: Staff & service, property conditions & facilities, room comfort
Great front desk
Got in late for a stopover during a long drive. Lamont at the front desk was awsome to say the least.
Stayed 1 night in Nov 2024

8/10 Good

FNU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to comment.Overall good
Stayed 1 night in Nov 2024